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Provide more customer-centric support!!
Odoo Website Helpdesk and Support System is the perfect Odoo support ticket tool on your website to keep things smooth and in one place. An effective ticket system provides customer-centric support to your existing customers and helps interested customers or potential clients contact you regarding their requirements.
With the help of the Odoo Website Helpdesk and Support Teams module, you can enable users of your Odoo website to raise questions or concerns with the relevant team or staff directly.
Allows the Odoo user to display the support/helpdesk teams and respective members on the Odoo website by using “ Odoo Website Helpdesk & Support Teams.
Why do we need Odoo Website Helpdesk & Support System?
Customer support is crucial for customer satisfaction and helps to retain them. For this support to your customers, the Odoo Website Helpdesk & Support System is a strong pillar. The customers can reach you via the ticket system instead of emails or calls. View and keep track of every task and ticket in one place.
The conversation threads of a ticket get recorded in the same ticket for better tracking. Odoo Website Helpdesk & Support System helps to generate revenue with chargeable service tickets. Track the cost of service using the tasks and sales order in Odoo.
You can also help the user to lock a ticket so no one else can make changes to it with Odoo Website Helpdesk Lock System.
Prerequisites For Using Odoo Website Helpdesk & Support System
The Odoo Website Helpdesk & Support System works in conjunction with the following module:
Odoo Project Advance Team Management
You must install this module first for the Odoo Website Helpdesk & Support System to work.
Highlighted Features of Odoo Website Helpdesk & Support System
Multi website compatibility
- Tickets can easily managed based on different websites and companies.
Avoid spam
- The admin can enable the re-captcha option to submit the ticket to avoid spam users.
Auto-Sends mail for Review
- Once the ticket is resolved, auto-send the feedback mail to the customers.
Multiple teams
- Admin can create multiple teams and each team can have multiple members.
Tickets stages
- The user can mark it as a "resolve/cancel" ticket with a reason to close it.
Customer view
- The customer can view and track his ticket thread in his account section.
Timesheet traceability
- The timesheets show the time used to provide the service in all the tasks.
Ticket Category
- The admin can add ticket categories, topics, and reasons in the odoo backend.
Set Ticket Stages
- The admin can create stages to assign to the raised tickets.
Invoices With Down Payments
- The invoice can be created with a down payment or as a regular invoice.
Allows To Raise The Tickets From The Odoo Website
Odoo Website Helpdesk & Support System allows new customers or potential leads to create chargeable service tickets for any new requirement or service.
- The customer can raise the tickets to the admin for their queries.
- Only the logged-in customers can raise a ticket.
- The customer can fill out the form to create a ticket.
- Admin can view the tickets are the backend.
- Sends automatic acknowledgment mail to customer once he raises the ticket.
Manage configuration
Odoo Website Helpdesk & Support System helps customers with their queries and issues to raise support tickets.
- Odoo Website Helpdesk & Support System allows you to implement a support ticket system on the Odoo website.
- The customer can raise support tickets on the Odoo website.
- The admin’s team can resolve the tickets from the Odoo backend.
- The admin can enable the re-captcha option to submit the ticket to avoid spam users.
- Admin can then create a billing plan for hours worked.
Manage stage
With the Odoo Website Helpdesk & Support System, stages can be set to a ticket to show the current status. Customers can see the current status of their tickets from their web accounts.
- The admin can create relevant tasks directly from the ticket.
- The timesheets recorded in the task of a ticket show the time used to provide the service.
- The combined timesheets from all the tasks created for a ticket show up in the ticket form in the backend.
- The admin can create stages to assign to the raised tickets.
Specifications
Product Version1.0.1
Released6 years ago
CategoryOdoo Apps, Ecommerce / Website,
Last UpdatedMay 16, 2024 (6 months ago)
License Single application
Supported VersionsOdoo 11.x 12.x 13.x 14.x 15.x 16.x 17.x
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Frequently Asked Questions
Can we create multiple tasks for one ticket?
Multiple tasks can be created for each ticket as required.
Once the customer has taken the support, can we send an automated feedback form?
The Odoo Website Helpdesk & Support System sends feedback mail to customers after resolving their tickets.
Are we required to add any project for the tasks?
Add a project to the ticket to create tasks and sales orders.
Will customers be able to chat with the admin?
Odoo Website Helpdesk & Support System allows two-way communication between the admin and the customer. Managers and customers can communicate with each other via odoo chatter.
How will the customers raise the ticket?
The customer can fill out the form to create a ticket. They need to choose the categories and proper reason while raising a ticket.
Move to Cloud Today
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In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
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