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      Odoo Website Helpdesk & Support System

      Odoo Website Helpdesk and Support System: Quality customer service ensures efficient post-sales services and effective resolution to queries. Introduce a ticket support system on your Odoo website with Odoo Website Helpdesk and Support System Module. The customers can send a ticket query or issue to the admin from their Odoo website account. The admin can set predefined Support ticket categories and reasons in the Odoo backend for the customers to choose from while raising the ticket to allow easy categorizing by the support team. Moreover, an automatic feedback mail is sent to the customer’s mail after the Support ticket is resolved to help you improve the service.

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      Odoo Website HelpDesk and Support SystemQuality customer service completes the cycle towards highly effective resource management system by ensuring customer satisfaction even after sales.

      Odoo Website HelpDesk and Support System Module lets you introduce helpdesk/ticket support system on Odoo website. It facilitates the registered customers to raise a support ticket on your Odoo website for any query or issues. The customer can view and track all his tickets from his Odoo Website account.

      Reason for contacting customer Support helpdesk needs to be selected from the pre-defined categorize along with the description of the query. Various helpdesk teams can be created in the Odoo backend to assign and manage the support tickets as per the requirements.

      Internal notes can also be added to the tickets to keep all the teams updated about the progress of the request. Moreover, it allows tracking of the status of the support/helpdesk ticket and sending a feedback mail to the customer after resolution.

       

      Please Note: This module is dependent on Odoo Project Advance Team Management in order to use Odoo Website HelpDesk and Support System you need to purchase this module also.

      Odoo Website HelpDesk and Support System Features

      • It lets the admin introduce and manage helpdesk/ticket support system on Odoo website.
      • The customer can raise the support ticket regarding query or issue from their account about any product on the Odoo website.
      • The admin can create teams to categorize and handle Support/helpdesk tickets as per the needs for faster resolution.
      • Ticket category can reason for contact can also be set in the Odoo backend for the customer to select in the ticket while raising the Support ticket on the Odoo website.
      • The admin can enable/disable recaptcha required to be filled to raise a ticket.
      • Acknowledgment mail for successfully raising a Support ticket is automatically sent to the customer.
      • The customer can track all their Support tickets from their Odoo website account.
      • The status of the support ticket can be set to track the progress of the request.
      • The Odoo user can put internal notes in the Support ticket to post updates regarding the query.
      • A feedback mail is automatically sent to the customer’s email address asking for rating and review after the ticket is resolved.

      Dedicated Support For Odoo Website HelpDesk & Support System Module

      Webkul's dedicated support provides you with the customizations and troubleshooting solutions for your Odoo Website HelpDesk & Support System Module

      For any query or issue please CREATE A TICKET HERE

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      Move to Cloud Today

      AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

      GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

      In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

      Default Configuration Details of Server

      • 1 GB RAM
      • 1 Core Processor
      • 30 GB Hard Disk
      • DB with 1 GB RAM and 1 Core Processor

      * Server Configuration may vary as per application requirements.

      Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

      Get Started with Cloud

      Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

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