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      Odoo Website Helpdesk Lock System

      Odoo Website Helpdesk Lock System: Sometimes, it becomes necessary to isolate tickets on a user basis to ensure a ticket is handled by only one channel to avoid miscommunication or confusions. Odoo Website Helpdesk Lock System does precisely that for you. It helps the user to lock a ticket so no one else can make changes to it. Once locked, the ticket can only be unlocked by the user himself or Odoo admin or the Manager. The user can also view the name of last person(s) who locked and unlocked a ticket.

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      Odoo Website Helpdesk Lock System Odoo Website Helpdesk Lock System Odoo Website Helpdesk Lock System Odoo Website Helpdesk Lock System Odoo Website Helpdesk Lock System Odoo Website Helpdesk Lock System Odoo Website Helpdesk Lock System
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      Odoo Website Helpdesk Lock System: Helpdesk tickets when managed by multiple users can sometimes lead to misinterpretations leading delays and poor customer service.

      Lengthy and important tickets with numerous threads are best left to be dealt with by one person. This ensures a continuous line of communication between the client and the user. Odoo website Helpdesk Lock System is the product of this idea. The user can lock his/her tickets in the Odoo. No changes can be made to the ticket details once a ticket is locked.

      Moreover, the ticket can only be unlocked by the user himself who locked it or the Odoo admin or The manager. This ensures that the access is restricted to select individuals.

      It also adds the name of the users who last locked and unlocked a ticket in the ticket form for allowing tracking.

       

      Please Note: Odoo website Helpdesk Lock System is dependent on Website Helpdesk & Support System Module. The latter needs to installed first for Odoo Website Helpdesk Lock System to work properly.

      Odoo Website Helpdesk Lock System Features

      • The module facilitates the user to lock a helpdesk ticket in the Odoo.
      • Once locked, no changes can be made to the ticket before unlocking it.
      • A locked ticket can only be unlocked by the user who locked it or the Odoo admin or the Manager.
      • The details of the user(s) who last locked and unlocked a ticket are also stored in the Odoo with the respective dates

      Dedicated Support For Odoo Website Helpdesk Lock System Module

      Webkul's dedicated support provides you with the customizations and troubleshooting solutions for your Odoo Website Helpdesk Lock System Module.

      For any query or issue please CREATE A TICKET HERE

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      In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

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      * Server Configuration may vary as per application requirements.

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