Description
Prestashop Marketplace Helpdesk - Deliver great customer service with our Marketplace Helpdesk module by ensuring all customer requests are managed proficiently and nothing gets forgotten. Marketplace Helpdesk allows you to provide a complete customer care service and excellent support attendance. It allows every customer to submit support requests in the most suitable manner. A customer can create/raise tickets using two tabs, which is shown in the seller's product page and the seller's shop page. When a customer clicks on either of the two tabs, a query form comes up which need to be filled by the customers in order to raise/create a ticket.
Note: This module is an add-on to a marketplace module. To use this module, you must install PrestaShop Advanced Multi-Vendor Marketplace first.
PrestaShop Marketplace Helpdesk Features
- Let your customers submit their issues/queries on the store.
- Manages the customer queries/issues.
- Resolve customers issues faster and efficiently.
- Guests as well as registered customers can raise tickets.
- Increase customer loyalty.
- Admin can create query types.
- Customers/sellers can see the list of previously raised tickets.
- Customers/sellers check his/her message history for any ticket.
- Based on the configuration agent can receive the mails on different events.
- Admin can select the type of attachment that a customer can attach with the tickets.
- An admin can enable/disable SEO friendly URL and can even provide suffix for URLs.
- Admin can filter tickets globally on the system based on ticket number, customer or query type.
- Customer can attach files.
- The module is multi-shop compatible.
What is a Help desk ticketing system?
If you’re planning of using a ticketing software to manage your customers’ problems/queries, then our module “Marketplace Helpdesk” is really worth the investment. Helpdesk ticketing system helps simplifying the interactions with the potential customers. This system help organisations to tackle the customer inquiries more efficiently and promptly.
How Helpdesk ticketing system benefits customer service?
- Faster Ticket Resolution.
- Consumer loyalty.
- Revenue Growth.
- Cost Saving.
- Improved Customer Relationships.
Create your own Query types
In the back end admin can create the query types. A customer can choose any one query type which is related to his query.
Inform The Customers
Once the problem has been closed or resolved this ticketing system allows you to inform the customer about the same via email.
View Tickets Status wise
Admin can view the created tickets status wise in the back end. Example: Admin can view all the open tickets under “Open” status, all the tickets that are resolved under “Resolved” status and so on. Admin can further filter the tickets globally by customer name and query type.
Customer Display End
Customers do sometime finds a need to directly contact to the sellers regarding some product inquiry before or after making a purchase. This module help customers to get in touch with the sellers directly from the sellers product page or sellers shop.
Seller Display End
Seller can find all the tickets under “Assigned Tickets” tab in my account section. On clicking the particular ticket, he can view the customer message and can reply to him from the same page.
Seller messaging interface
Customer when sends a ticket to the seller. This is how the seller chatting interface looks like.
- View customer name who has raised the ticket.
- Seller can add internal note in the ticket.
- Seller can attach one or more files.
PrestaShop Marketplace Helpdesk Support
For any query or issue, please create a support ticket here http://webkul.uvdesk.com
You may also check our other top-quality PrestaShop Extensions.