Description
OpenCart Product Exchange: Having the products exchanged has always been a tough job. But using this extension, the customers can easily set up an exchange request, and the admin can efficiently work on the product exchange after that.
Now, the opencart webstore customers/guest users will be able to generate the product exchange for the products that they already have purchased from the store. Also, the admin will be able to add product exchange on behalf of the customers. A separate order id manages the return exchange.
Highlighted Features
Create Exchange Request
Customers can request a product exchange. Both the registered user or a guest user can ask for the product exchange.
Select Exchange Reasons
The admin will select the reasons for product exchange that will be available to the customers for selection.
Exchange on Order Status
The admin can set the order status on which the exchange button gets visible to the customers.
Place Exchange Request for Customers
The admin can place the exchange request on behalf of the customers from the admin backend.
Upload Multiple Images
The customer can attach multiple replace product images for the reference through their panel.
Set Image Format and Number
The admin can set the maximum number for upload image and extension which allowed to be uploaded.
Product Exchange Options for Admin
After the successful installation of the extension, the admin will configure the module for use. Here, the admin will be able to -
- Set the status as Enabled to enable the extension.
- Set the number of days after order place within which the product can be exchanged.
- Set the Order status on which the exchange button will be visible to the customer.
- Select the exchange reasons to make available to the customers.
- Set the exchange reason sequence.
- Set the terms and conditions.
- Select the exchange payment method and shipping method for the product exchange.
Exchange Request by Customer
The customers can easily go for a product exchange request. An exchange button is visible to the customers for the orders that they have placed. But the button gets activated only after the order status equals to the selected order status in the module configuration.
Also, the exchange button is gone if the set days for exchange have passed or if the customer has already generated an exchange request for the order.
- The customer will have the exchange button visible after the order equals the selected order status in the configuration settings.
- The customer will select the reason for exchange, select if a product is opened, and enter the details.
- This creates an exchange request for the ordered product.
Exchange Process
To complete the exchange process, the admin will navigate to the Orders section. Here, the admin will complete the order that got created here after the exchange request got generated by the customer.
- The customer will place the exchange request first.
- This generates another order.
- The second order generated is completed by the admin
- After that, the customer can check the completed exchange order
Guest Product Exchange
The guest customers can also go for the product exchange. The guest user will find a link in the website footer for placing the exchange request.
- Tap the guest product exchange link.
- Enter the order id
- Enter the guest email address
- Tap the get order details button
- Order details are fetched and the guest can see an exchange button.
- Tap the button to generate an exchange request.
Complete Features List
- Enable/disable the module
- The admin can set the number of days
- The admin can select exchange on order status
- Set exchange reason sequence
- The admin can set and select multiple exchange reasons
- Select and display terms & conditions
- Select the exchange shipment and payment method
- Separate order ID is created for the exchanged product
- The admin can also create an exchange request from the backend
- View and filter product exchange list
- Notify customers via email
- Customers can upload an exchange product image from the customer panel.
- The admin can enable/disable upload image option for customers.
- The admin can set the maximum image number to upload for exchange requests.
- Select the exchange product option. eg- size, color.
- The admin can also set an image extension which required to upload.
- The admin can see the uploaded Image at the product exchange order page.
Support
For any query or issue, please create a support ticket here http://webkul.uvdesk.com/
You may also check our quality Opencart Extensions.