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      OpenCart Product Exchange

      OpenCart Product Exchange: The customers can create a product exchange request for replacing the ordered product within the OpenCart webstore. The admin can set the number of days up to which a customer can request for a product exchange, select the exchange reasons, set up the payment and shipping methods for the exchange.

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      • Description
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      • Changelog

      OpenCart Product Exchange: Having the products exchanged has always been a tough job. But using this extension, the customers can easily set up an exchange request, and the admin can efficiently work on the product exchange after that.

      Now, the opencart webstore customers/guest users will be able to generate the product exchange for the products that they already have purchased from the store. Also, the admin will be able to add product exchange on behalf of the customers. A separate order id manages the return exchange.

      Highlighted Features

       Create Exchange Request

      The customers can request a product exchange. Both the registered user or a guest user can ask for the product exchange.

       Select Exchange Reasons

      The admin will select the reasons for product exchange that will be available to the customers for selection.

       Exchange on Order Status

      The admin can set the order status on which the exchange button gets visible to the customers.

       Place Exchange Request for Customers

      The admin can place the exchange request on behalf of the customers from the admin backend.

      Module Configuration

      After the successful installation of the extension, the admin will configure the module for use. Here, the admin will be able to -

      • Set the status as Enabled to enable the extension.
      • Set the number of days after order place within which the product can be exchanged.
      • Set the Order status on which the exchange button will be visible to the customer.
      • Select the exchange reasons to make available to the customers.
      • Set the exchange reason sequence.
      • Set the terms and conditions.
      • Select the exchange payment method and shipping method for the product exchange.
       Module Configuration

      Exchange Request by Customer

      The customers can easily go for a product exchange request. An exchange button is visible to the customers for the orders that they have placed. But the button gets activated only after the order status equals to the selected order status in the module configuration.

      Also, the exchange button is gone if the set days for exchange have passed or if the customer has already generated an exchange request for the order.

      • The customer will have the exchange button visible after the order equals the selected order status in the configuration settings.
      • The customer will select the reason for exchange, select if a product is opened, and enter the details.
      • This creates an exchange request for the ordered product.
       Exchange Request by Customer

      Exchange Process

      To complete the exchange process, the admin will navigate to the Orders section. Here, the admin will complete the order that got created here after the exchange request got generated by the customer.

      • The customer will place the exchange request first.
      • This generates another order.
      • The second order generated is completed by the admin
      • After that, the customer can check the completed exchange order
       Exchange Process

      Guest Product Exchange

      The guest customers can also go for the product exchange. The guest user will find a link in the website footer for placing the exchange request.

      • Tap the guest product exchange link.
      • Enter the order id
      • Enter the guest email address
      • Tap the get order details button
      • Order details are fetched and the guest can see an exchange button.
      • Tap the button to generate an exchange request.
       Guest Product Exchange

       Complete Features List

      • Enable/disable module
      • Admin can set the number of days
      • Admin can select exchange on order status
      • Admin can set and pick multiple exchange reasons
      • Set exchange reason sequence
      • Select and display terms & conditions
      • Select exchange shipment and payment method
      • Separate order ID is created for the exchanged product
      • Admin can also create an exchange request from the backend
      • View and filter product exchange list
      • Notify customers via email
      • Select the exchange product option. E.g., size, color.

       Support

      For any query or issue, please create a support ticket here http://webkul.uvdesk.com/

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       Frequently Asked Questions

       What is the purpose of OpenCart Product Exchange extension?
      Using this extension, the customer will be able to create a product exchange request for exchanging the ordered product within the OpenCart webstore.
       
       Does this module allow the guest customers to place an exchange request?
      Yes, this extension allows both the guest and registered customer to place an exchange request.
       
       Can the admin place the exchange request on behalf of the customers?
      Yes, the admin will be able to request a product exchange on behalf of the customers.
       
       Can the admin set the number of days within which the customer can make an exchange request?
      Yes, the admin can set the number of days within which the customer can make an exchange request.
       
       Can the admin reorder the exchange reason sequence?
      Yes, the admin can reorder the elements within the exchange reason sequence as required.

      Move to Cloud Today

      AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

      GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

      In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

      Default Configuration Details of Server

      • 1 GB RAM
      • 1 Core Processor
      • 30 GB Hard Disk
      • DB with 1 GB RAM and 1 Core Processor

      * Server Configuration may vary as per application requirements.

      Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

      Get Started with Cloud

      Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

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      • + Features
      • * Bugs
      Version 1.0.0.0
      • * Removed unwanted code