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Opencart Product Return RMA

4 Review(s)
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Opencart RMA Module - Opencart Return Merchandise Authorization (product return RMA) is a brilliant extension and super useful for product return and order return management and works very fine with all the latest versions of Opencart. Opencart RMA plugin is a must-have for all the opencart based stores as it will ease the return process management with tons of option like search order, RMA reasons , RMA print label and many more .

Also available for Opencart version 3.x.x.x

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Opencart RMA Module - Opencart Return Merchandise Authorization is a brilliant module and very useful for product return and order return. This module allows you to organize a system for customers to request a return without any efforts. With the help of this module, the customer can return the products, have them replaced or refunded within the admin specified time limit.

Opencart Product Return RMA is also available as Marketplace RMA

Highlighted Features

 Create Return Requests

The customers can request to return an order or a product. A registered user or a guest user both can request for return.

 Place Return Requests for customers

The admin or the store owner can place returns for the customers.

 Admin-Buyer Communication

The admin can revert to the customer queries which are related to the returns.

 Administer Return Reasons & Status

The admin can manage the reasons provided by the customers for the returns as well as the status for the returns such as- Default, Solve, and Cancel.

Return Request Creation & Return Management

New return request creation using this module is super easy. The customer can create a return request as a guest or as a registered user.

The customer can also check and filter the return request grid by multiple filters including product order, return status, date.

  • The customer can view the return status and can communicate directly to store owner using the module. 
  • Users can upload a broken or damaged or wrong product image as a return proof.
Return Request Creation & Return Management

Opencart Return Admin Management

For the return management, the admin has three menu options -

  • Manage Return(s) - The admin can manage, filter, edit, delete and view the returns very easily. The admin can also find all the details related to a particular return.
  • Manage Return Status -  There are three statuses for the return – Default, Solve, and Cancel. The admin can assign accordingly these three statuses to the respective return statuses that have been created by the admin.
  • Manage Return Reason - There are several reasons which will be used by the customer at the time of a return generation. The admin can add, update and delete the return reasons as required.
Opencart RMA Admin Menu

Opencart Return Details

The return details are visible to the admin under the Manage Returns menu option. Here, the admin can view the complete details of a return by tapping the view button. The admin can see the details about the respective return which include -

  • The return details
  • Products for return
  • Conversation between the admin and the customer
  • Return images added by the customer
  • Shipping label can be added by the admin
  • Add store credit and store vouchers for return
opencart RMA details

Admin Can Generate Return On Behalf Of Customer

The admin can even generate Return from backend on behalf of the customer. This may help customers who are facing any issue while generating the returns. Admin can here easily choose the customer for whom Return is generated. For this, the admin will-

  • Select the Order ID of the product for which return is being generated.
  • Select the Item Ordered and enter the quantity for the return of the product.
  • Upload the Image of the product which is being returned.
  • Enter required note about the return.
  • Enter the consignment number of the Product which is being returned.
Admin Can Generate Return On Behalf Of Customer

Complete Features List

  • Return Merchandise Authorization for Opencart.
  • Fully Admin handled module.
  • Guest Customers can generate return too.
  • Admin can also generate the return for customers.
  • Buyer and Admin can communicate at Store end.
  • Return History with Filters and Pagination.
  • Return Policy Page.
  • Dynamic order selection with various option.
  • The customer can upload return images.
  • Print return details and shipping label easily.
  • Admin can set Order status for return.
  • Admin can manage return status as well as Reasons.
  • Using Return Quantity, Admin will return quantity to their store.
  • Store credit and store voucher for returns.


For any query or issue please create a support ticket here


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based on 4 reviews
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Peter van Dam
Posted On - November 23, 2018 (Italy)
Great! Thats what they doing
Posted On - January 19, 2018
good job, good customization possibilies
Great module overall, with great support for asking about customizations. Thank you.
Tom Shaw
Posted On - December 10, 2015 (United Kingdom)
10/10 extension, 10/10 after sales service.
10/10 extension, 10/10 after sales service.
I had my problem fixed quickly and expertly. Thank you very much @webkul.
Cemasco GmbH
Posted On - November 4, 2014
support is superb replied to every query of our
Brilliant module and fairly cheap price as compared to other so called pro extension , This RMA module is best suited for our need and support is superb replied to every query of our . thanks webkul
- Mathew


 Frequently Asked Questions

 What purpose does Opencart Product Return RMA module serve?
Opencart Product Return RMA allows the customers to place return requests if in case a user is not satisfied with the product or any faulty product is delivered to the customers.
 In what time span can the customers return the products?
The products can be returned only within the time limit specified by the admin.
 Does the Opencart Product Return RMA module allows the Guest users to place a return request?
Not only the registered users but also the guest users can place a return request.
 What is the major feature of the Opencart Product Return RMA?
The Opencart Product Return RMA allows customers to put up a query related to the return to the admin. The admin can answer the queries of the customers.
 What is the add-on feature of the Opencart Product Return RMA module?
The Opencart Product Return RMA allows the admin of the store to place a return request on behalf of the customers.


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Default Configuration Details of Server -
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  • 1 Core Processor
  • 30 GB Hard Disk
  • DB with 1 GB RAM and 1 Core Processor
(Server Configuration may vary as per application requirements.)
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Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation (Paid Service)
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  • + Features
  • * Bugs
  • * Resolved git issues for Opencart all VERSION
  • * Added the theme patch for the logancee theme
  • * Resolved git issues
  • + Added theme-patch for so-shoppystore in OC_3.x VERSION.
  • * Product information not loaded automatically on select order issues resolved in OC all version.
  • + Added theme patch for journal2 theme in Opencart 3.x
  • * Update status issue resolved
  • * Resolved issue of adding return at admin end at customer end in OC-V3.
  • * Changes in controller trait file.
  • * Resolved some git issues.
  • * Resolved mail issue (admin message not show on mail)
  • * Resolved language image not showing in pages
  • * Bug resolved in mail
  • * Removed system/framework.php file removed from opencart 2.x.x.x
  • * Resolved language issue.
  • + UI change in customer return generation
  • * Issue resolved in RMA
  • + Modal added in new RMA generation
  • + Default opencart return will be overrided by RMA
  • + Validation added for RMA module settings
  • + Store credit and store voucher for RMA added
  • * Issue in file validation during upload resolved
  • * Issue resolved in RMA generation