Description
CS-Cart WhatsApp Chat Support adds a WhatsApp chat button to your store. Customers can quickly contact your support team from any storefront page. Store owners can create multiple support agents for different storefronts. Customers can choose an agent and start a direct WhatsApp chat easily.
This module lets you customize the WhatsApp popup, support button, welcome text, and chat colors to match your store design. Admins can set support timings for each agent. Customers can see available support hours before starting the chat.
This WhatsApp support extension helps stores handle product questions, order help, and customer queries faster through WhatsApp chat support. CS-Cart WhatsApp Chat Support works with CS-Cart Multi-Vendor and supports storefront-wise customer support management.
Additionally, try CS-Cart Frequently Asked Questions to display common questions and answers on product pages, category pages, and other store pages. It helps customers get quick answers and reduces support requests.
Highlighted Features
Easy Process for Enquiry
Customers can quickly enquire about any product information over the WhatsApp app or web.
WhatsApp Chat Available Everywhere On Storefront
Customer engagement is increased via WhatsApp-based connectivity from various pages and areas of the web store.
Chat With Multiple Agents
The admin can create multiple agents to allow customers to chat with any available agent on WhatsApp.
Guest Users Can Ask Presale Queries
The customers as well as guests can communicate to the support agent to clear doubt.
Why Do We Need CS-Cart WhatsApp Chat Support?
Many customers leave a store when they cannot get quick answers. CS-Cart does not provide direct WhatsApp customer support by default. This add-on helps customers chat with your support team on WhatsApp from any store page. It makes product inquiries and order support faster and easier.
Store owners can manage multiple support agents, storefront support, and customer chats from one place. This helps improve customer trust and increase conversions.
Along with this, try CS-Cart Extended Comments And Reviews to show ratings and reviews on product, category, vendor, and testimonial pages. It helps build customer trust and increase engagement.
Use Cases of CS-Cart WhatsApp Chat Support
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Clothing Store Help
Customers can ask about size and stock quickly.
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Grocery Order Support
Buyers can check delivery and order status easily.
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Electronics Store Chat
Customers can ask product questions before buying.
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Multi-Vendor Support
Different agents can manage store support chats.
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Mobile Shopping Help
Mobile users can contact support on WhatsApp.
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Furniture Order Help
Customers can discuss custom orders easily.
WhatsApp Chat Support Settings
This section allows the admin to configure WhatsApp chat support settings from the backend.
- Configure admin WhatsApp number
- Set default WhatsApp chat messages
- Enable or disable admin number visibility
- Show or hide support agent timing
- Configure WhatsApp support button alignment
Add WhatsApp Support Agent
This section allows the admin to create and manage WhatsApp support agents easily.
- Assign support agents to storefronts
- Configure support agent contact number
- Set support agent availability timing
- Add short description for support agents
Frontend WhatsApp Support Popup
Customers can view all available WhatsApp support agents from the storefront popup.
- Display multiple support agents on storefront
- Show support agent contact details easily
- Display support agent availability timing
- Create multiple support agents for customers
WhatsApp Chat with Support Agent
Customers can directly communicate with support agents through WhatsApp for instant assistance.
- Provide real-time customer communication through WhatsApp
- Allow customers to ask product-related queries easily
- Help customers get quick responses from support agents
- Improve customer engagement through direct communication
CS-Cart WhatsApp Chat Support Features -
- Well integrated with CS-Cart, CS-Cart Multivendor, CS-Cart Multivendor-Plus, CS-Cart Multivendor Ultimate.
- Option available for the admin to configure layout settings for the chat support window.
- Multiple chat support agents can be created.
- The title and description for the chat support window can be configured by the admin.
- The option available for the admin to choose the image icon of the support team member, which will be shown on the chat support window.
- A welcome message can be entered that can be seen at the chat support window.
- The admin can enter the initial message which will be sent to the customer after scanning the whatsApp QR code.
- The admin can create multiple agents for each storefront.
- The store owner can assign single agents to all storefronts.
CS-Cart WhatsApp Chat Support- Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com
You may also check our other top-quality CS-Cart Plugins.