Description
Odoo Marketplace WhatsApp Live Chat module changes how customers and sellers talk through instant WhatsApp chats. It gives real-time messaging between buyers and sellers for all product questions.
This module adds a WhatsApp chat widget that shows available sellers with their own chat windows. Key features include showing the right seller on product pages and letting sellers manage their own settings.
Real-time communication is key for online stores, and this module delivers just that. It cuts response times and boosts sales a lot.
Why Do We Need Odoo Marketplace WhatsApp Live Chat?
Traditional support methods like email or phone create long waits that frustrate customers. This module lets customers reach sellers right away through WhatsApp every day.
This module gives your store a strong edge through direct seller-customer talks. Sellers handle chats in one app, which cuts the work for your support team.
Prerequisites For Odoo Marketplace WhatsApp Live Chat
Odoo Marketplace WhatsApp Live Chat Module works in conjunction with the following modules:
You need to install the modules mentioned above to use Odoo Marketplace WhatsApp Live Chat.
Highlighted Features of Odoo Marketplace WhatsApp Live Chat
Product-Specific Seller Display
When customers view a product page, the WhatsApp widget shows only the seller who owns that product.
Seller Self-Registration Integration
During marketplace sign up, sellers can create and set up their WhatsApp accounts for buyer chats, making onboarding easy.
Independent Seller Dashboard Management
Sellers can set up and update their WhatsApp account settings from their own dashboard without needing any admin help.
Customizable Widget Appearance
Admins can change the WhatsApp chat widget's look by adjusting background colors, welcome messages, and titles from the backend.
Seller Availability Display
The chat widget shows each seller's availability times, helping customers know when they can get quick responses from sellers.
Instant Customer Connection
Customers connect directly with sellers through one click, opening WhatsApp web or app for immediate conversation without delays.
Add WhatsApp Live Chat Widget to Marketplace
The module easily adds a WhatsApp chat widget to your marketplace website. This widget shows all sellers who are available for live chat support through WhatsApp.
- Widget is displayed across all relevant marketplace pages for better customer convenience
- Customers can select any seller and start chatting instantly
- Widget position and styling can be fully customized from the backend
- Responsive design ensures smooth performance on both mobile and desktop devices
Display Relevant Sellers on Product Pages
When customers browse specific product pages, the widget shows only the linked seller. This targeted way stops confusion and makes sure customers connect with the right person.
- Automatically filters sellers based on specific product ownership details
- Speeds up communication for all product-specific queries and concerns
- Increases the chances of successful sales conversions and revenue growth
- Creates a direct path from product interest to final purchase completion
Independent Seller Whatsapp Setup
Sellers gain full control over their WhatsApp chat settings through their dashboard. They can add their number, update profile info, and manage settings on their own.
- Sellers can set up WhatsApp directly from their personalized dashboard
- They can add or update WhatsApp phone numbers at any time without restrictions
- Sellers can set their availability status as active or inactive based on their schedule
- No admin approval is required for basic changes and updates
Admin Backend Configuration and Control
Admins keep complete oversight of the WhatsApp chat system from the backend. They can enable seller support, customize widget design, and monitor active sellers.
- Enable or disable WhatsApp support for each seller from the admin panel
- Customize the widget layout and appearance to match your brand identity
- Display member type and availability timings on the chat widget
- Set default welcome messages and titles for customer interactions
Support
For any query or issue, please create a support ticket here CREATE A TICKET HERE
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