Description
Opencart Order Fetch UVdesk Open Source: With the help of this extension, you can integrate multiple Opencart channels with UVdesk open-source and validate the details of the order number on the support ticket coming from your every channel. This module makes the support process easier and faster.
To use this module first, you must have to install UVdesk Open Source Helpdesk.
Highlighted Features
Free Helpdesk Ticketing System
Free opensource support software for the Opencart store owner to handle service tickets.
Support Desk For Opencart Back-Office
Enables the store-owner to handle service tickets raised by customers.
Effective Interaction Of Admin And Buyers
Facilitates the customer and store owner to have an effective conversation including attachments.
Systematic Record Of Support Requests
This extension records the data shared between store-owner and customers.
Smart Ticket Handling Tool
Expedites the admin to handle support requests using advanced ticket handling tools like automated ticket assignment tools and automatic workflow.
All-Time Active Support System
An active support system for customers to raise a query and for support agents to respond to solve the concern.
Why Need Opencart Order Fetch UVdesk Open Source?
Better support and customer handling can get you great success in business. This add-on allows store visitors or registered users to create tickets regarding their queries from the frontend itself and all the tickets can be viewed in the customer account.
The admin can easily manage the tickets from the Opencart back-end as well as from the UVdesk portal. A ticketing system keeps the Records of previous communications with each customer.
Opencart Help Desk Extension Admin Management
In the UVdesk menu under Opencart Dashboard admin can see all the UVdesk tickets and can view and reply to the tickets.
- Merchant can view and reply to the tickets from the Opencart backend.
- Merchant can delete tickets from the Opencart backend.
- Merchant can Assign Ticket to Group, Team, and Agent for the fast reply.
- Integrate UVdesk with the Opencart Store.
- Merchant will be having a complete Ticket System for better Customer Support.
Opencart Ticket System Customer Panel
Your registered customer will be able to see the UVdesk Option on their Account menu. They can create New Ticket for the query and will be able to view the ticket reply given by support agents.
- Customer can view their tickets.
- Customers can reply on tickets.
- Customers can add a collaborator to the ticket.
- Customers can attach files to be sent with the replies.
UVdesk Support -
For any query or issue please create a support ticket here http://webkul.uvdesk.com.
You may also check our other top-quality UVdesk Apps.