Description
Odoo POS Survey Feedback adds a simple survey flow to your point of sale system. Customers can receive and submit the survey feedback right after they check out.
The surveys go out in two easy ways for your team. Scan the QR code on the printed receipt, or send a link via email from the receipt screen or the order form itself. If a customer skips the survey, an automated survey reminder email can be sent to them later. You pick the exact wait time. That means fewer surveys sit unread for long.
Every reply links back to the exact order that sent it out. That gives your team real context for reports, staff training, or fixing a bad visit fast. This module works right inside your current point of sale setup, with real ease. It requires no code to run, so it works well for one store or many.
Highlighted Features
QR Code Survey Sharing
Print a scan-ready QR code on the receipt to provide your customers with quick, easy survey access.
Email Survey Sharing
Send survey links via email from the receipt screen or the order form to your customer's inbox.
Auto Survey Emails
Automate survey emails on their own the moment an order is set. The email links are sent to the customers.
Smart Reminder Emails
Send a gentle nudge to customers if they miss the first survey and make sure the survey isn’t left unread.
Survey Status Tracking
Track survey statuses by clicking survey records, and view send count and reply status on each order.
Order-Linked Replies
Tie each survey reply to the associated order that sent it, giving employees context to customer responses.
Why Do We Need Odoo POS Survey Feedback?
Most checkouts end the moment the POS receipt prints. Store owners rarely learn how a visit felt, unless a customer speaks up right at the moment.
Plain POS setups have no built-in way to ask for feedback. There's no QR flow or auto-email system to see who has replied. And chasing feedback manually does not scale well. Staff stay busy, and follow-up emails often get missed during a long line or a rushed shift.
Odoo POS Survey Feedback fixes this with a built-in flow in your POS. It runs on its own, so feedback comes in without extra work. In real stores, teams who ask for feedback right after checkout tend to catch problems early. That builds trust and brings customers back.
Use Cases
Cafes and Quick-Service Shops
Use the receipt QR code so guests can leave feedback fast, right at the counter.
Retail Chains
Compare customers' checkout feedback across stores. Check share survey status and reply rates for each store.
Boutique and Specialty Shops
Send a warm follow-up survey by email from the order form after a big sale.
Pop-Up and Event Retail
Run Odoo POS Survey Feedback during a short event. Check replies once it wraps up.
QR and Email Survey Sharing
Turn each printed receipt into a feedback tool your guests can use right away, or share the survey with guests who prefer email more.
- Adds a scan-ready QR code right on the POS receipt.
- Send survey links by email from the POS order form.
- Needs no app, login, or account from the guest.
- Keep a record of each email sent per order.
Auto Survey Emails
Let each set order automatically send out its own survey. This frees up your cashier to focus on the line, not follow-up work.
- Sends the survey on its own once an order is set.
- Cuts the need for staff to send emails by hand.
- Give a survey one more shot with a timed reminder email.
- Sends the reminder on its own once that time passes.
Live Status Tracking
See where each survey stands, right from the point of sale order screen. This helps store leads spot low reply rates fast.
- Shows share status on each single POS order.
- Shows total send count for each survey.
- Flags reply state as done or still open.
- Updates on its own as guests reply.
Order-Linked Replies
Keep each piece of feedback tied to the sale that made it. Making reports and fixes much easier for your team.
- Links each reply to the order that sent it.
- Backs clean, order-level reports for your team.
- Helps you trace trends back to real sales.
- Aids fast follow-up when a visit went wrong.
Support
For any query or issue, please create a support ticket here CREATE A TICKET HERE
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