The FAQ page is one of the important pages that can help increase your online presence and drive qualified traffic to your website. FAQs deal with questions that are specific about your business and can help to reach your target audiences to solve their queries.

Using this extension, create articles for the FAQ section having high-quality content that helps your customers understand your products and services quickly.

• Showcase information by creating high-quality articles
• Create articles for your freshly created products and services
• Create unlimited articles
• Custom Sorting for Article List
• Create articles for your Industry
• Articles can be Up or Down Voted without
• Sign In Assign articles to knowledgebase categories
• Create articles providing information on products and services that you provide
• Configure the number of articles visible on the knowledgebase

FAQs are an important part of good navigation and the customer journey for most websites. It's kind of a go-go section for the customers who want to learn about your products and services and to find out the frequently asked questions for them.

The admin can easily create and arrange the categories for the knowledge base. All of the categories are available and can be arranged as required.

• Use categories to cover a broader range of topics
• Create multiple numbers of categories
• Use a custom icon to visually separate the categories
• Assign a parent category to create a hierarchy
• Arrange the categories as required
• Set different Icons for the categories

Tags are like keywords that allow the customers to find the respective articles. When a customer taps on a tag, they get redirected to all the posts where that tag is listed. Tags can also be displayed in one of the sidebars using a widget.

• Easily Create Tags
• View created tags
• View articles assigned to a particular tag
• Organize your content using tags

Whenever a customer does not find the frequently asked questions he has the option to send the admin a query for the same. The query is displayed within a query list in the admin backend.

This helps to check what the customers are exactly looking out for. It should be taken into account and can be used as fuel to drive more conversions by getting them added to your FAQs.

• Query sent from the article itself
• Choose not to like an article to bring the query section
• Option to send a query to the admin
• Captcha security before submitting a query
• Use queries as fuel to drive more conversions

After the admin has installed the extension, the admin can configure the module. Here, the admin will be able to -

• Set the Banner Top Height if you are using a theme with a fixed header then this will be equal to the exact height of the fixed element.
• Set the header of the knowledge base and this is a custom set.
• Set the desired SEO Friendly URL of the Knowledgebase.
• Set up the taxonomy slug that differentiates the WordPress categories from the Knowledgebase.
• Set up user-defined slug for the tags.
• Set the color of the border of the knowledgebase search box.
• Set the knowledgebase widget position is set to Right Widget or Bottom Widget.
• Set the email for receiving the queries.
• Set the number of articles to display.
• Protect your site and apps from spam and abuse by setting up the re-captcha.

Nubicuo is a Spanish online store that provides cloud solutions to small and medium-sized enterprises. Nubicuo protects all the information on your company's servers against incidents, malware, or natural disasters.

It creates and keeps backup copies of your servers up to date. Read the complete success story of Nubicuo and the use of the Knowledge Base plugin on its website.