Description
WordPress Knowledge Base Plugin: FAQ page is one of the important pages that can help increase your online presence and drive qualified traffic to your website. FAQ's deal with questions that are specific about your business and can help to reach your target audience queries.
It has a very powerful Ajax search for instant results, custom sorting for the articles/sharing at social sites, and much more. Multiple themes can also be applied to the site and multiple translations are also supported.
UVdesk Ticket Helpdesk System - Get SaaS-based ticketing helpdesk system for your WordPress website and managing queries better.
Highlighted Features for Knowledge Base Plugin for wordpress
Create Articles & Categories
Arrange the categories articles as required
Setup Featured & Latest Article
Create a list type sections at the frontend with featured and latest articles
Add knowledgebase Tags
Tags can be used for the articles
Apply Themes to Knowledgebase
Apply various available themes available for the knowledgebase
Search FAQ’s Easily
Easily search for a particular FAQ using the fast ajax based search
Provide High Quality Content
Help your customers understand your products and services by providing useful content.
Why do we need a Knowledge Base Plugin for WordPress Module ?
- Most Important Element - Nowadays, an excellent FAQ(Frequently Asked Questions) page should be an essential element for your e-commerce website. While your store allows the customers to purchase the products swiftly, your web store's FAQ section inevitably draws and converts more customers.
- Navigation/Customer&rsquo's Journey - FAQs are an important part of good navigation and the customer journey for most websites. It's kind of a go-go section for the customers who want to learn about your products and services and to find out the frequently asked questions for them.
- Provide High-Quality Content - For most people, the FAQ page is the second page they go to after the Home or Services pages. So, your FAQ section must include high-quality content that helps your customers understand your products, and services quickly.
- Reduce Stress - Moreover, having the FAQ section for your website will surely reduce the stress from your customer service department. So, it's recommended that you should ask your clients/customers to make the FAQ section the primary go-to source of information.
- Address Customer Needs - The FAQ page is one of the important pages that can help increase your online presence and drive qualified traffic to your website. FAQs deal with questions that are specific about your business and can help to reach your target audiences to solve their queries. Also, customer queries and doubts regarding the products or services can be used as fuel to drive more conversions by getting them added to your FAQs.
Create Articles
The FAQ page is one of the important pages that can help increase your online presence and drive qualified traffic to your website. FAQs deal with questions that are specific about your business and can help to reach your target audiences to solve their queries.
Using this extension, create articles for the FAQ section having high-quality content that helps your customers understand your products and services quickly.
- Showcase information by creating high-quality articles
- Create articles for your freshly created products and services
- Create unlimited articles
- Custom Sorting for Article List
- Create articles for your Industry
- Articles can be Up or Down Voted without
- Sign In Assign articles to knowledgebase categories
- Create articles providing information on products and services that you provide
- Configure the number of articles visible on the knowledgebase
Create Categories
FAQs are an important part of good navigation and the customer journey for most websites. It's kind of a go-go section for the customers who want to learn about your products and services and to find out the frequently asked questions for them.
The admin can easily create and arrange the categories for the knowledge base. All of the categories are available and can be arranged as required.
- Use categories to cover a broader range of topics
- Create multiple numbers of categories
- Use a custom icon to visually separate the categories
- Assign a parent category to create a hierarchy
- Arrange the categories as required
- Set different Icons for the categories
Create Tags
Tags are like keywords that allow the customers to find the respective articles. When a customer taps on a tag, they get redirected to all the posts where that tag is listed. Tags can also be displayed in one of the sidebars using a widget.
- Easily Create Tags
- View created tags
- View articles assigned to a particular tag
- Organize your content using tags
Check Query List
Whenever a customer does not find the frequently asked questions he has the option to send the admin a query for the same. The query is displayed within a query list in the admin backend.
This helps to check what the customers are exactly looking out for. It should be taken into account and can be used as fuel to drive more conversions by getting them added to your FAQs.
- Query sent from the article itself
- Choose not to like an article to bring the query section
- Option to send a query to the admin
- Captcha security before submitting a query
- Use queries as fuel to drive more conversions
Knowledgebase Configuration
After the admin has installed the extension, the admin can configure the module. Here, the admin will be able to -
- Set the Banner Top Height if you are using a theme with a fixed header then this will be equal to the exact height of the fixed element.
- Set the header of the knowledge base and this is a custom set.
- Set the desired SEO Friendly URL of the Knowledgebase.
- Set up the taxonomy slug that differentiates the WordPress categories from the Knowledgebase.
- Set up user-defined slug for the tags.
- Set the color of the border of the knowledgebase search box.
- Set the knowledgebase widget position is set to Right Widget or Bottom Widget.
- Set the email for receiving the queries.
- Set the number of articles to display.
- Protect your site and apps from spam and abuse by setting up the re-captcha.
Complete Features List
- Different Categories can be created for different Sections/Topics.
- This plugin supports multiple language translations.
- Multiple themes are available and the admin can apply any theme for the site.
- The position of the knowledge base widget can be set to either Right Widget or Bottom Widget.
- The color of the search box border can be set by the admin.
- Articles can showcase the necessary Information.
- A complete Comment Thread View on Article page for Public Discussions.
- Powerful Ajax Search for Instant Results.
- Custom Sorting for Article List.
- Articles can be Up or Down Voted without Sign In.
- Users can directly mail to Admin’s Support Email.
- Look and Feel can be Customized.
- Articles can be shared by Users on Popular Social Sites.
- Support is available
Nubicuo
Nubicuo is a Spanish online store that provides cloud solutions to small and medium-sized enterprises. Nubicuo protects all the information on your company's servers against incidents, malware, or natural disasters.
It creates and keeps backup copies of your servers up to date. Read the complete success story of Nubicuo and the use of the Knowledge Base plugin on its website.
Support
For any query or issue, please create a support ticket here http://webkul.uvdesk.com/
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