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    Exotel CTI Salesforce Integration

    Exotel CTI Salesforce Integration: Salesforce Exotel CTI integration is a solution that helps you create a virtual contact centre. It provides effective integration which handles to and from customer calls and also agent picking calls. This lets your business process talk as this is the best way to manage the business processes.

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    Exotel CTI Salesforce Integration- Exotel CTI integration helps you to integrate the Exotel CTI with Salesforce Salesforce is a virtual contact centre system designed to offer a simple, effective, and engaging integration that handles calls to and from customers intelligently and allows agents to answer calls as well.

    Your support agents can easily access a customer's information when they contact you, giving them all the tools they need to assist them. No more wasting time clicking, scrolling, or looking for client information.

    Letting your business processes talk to one another is the simplest management approach. You may view any customer information linked to an incoming phone number on your screen by using the Salesforce Exotel CTI adapter..

    Exotel CTI Salesforce Integration:

    • Build complicated call flows that can combine all of your customer interactions and give you the whole picture.
    • Simple Drag and Drop interface with every information available on SoftPhone. You can locate a SoftPhone in a Salesforce Console.
    • Call tracking: Keeps track of the Conversations with your customers in Activity History.
    • Enabled with both Inbound and Outbound Calling.
    • Missed call solution: A simple missed call to a virtual phone number provides you with an option to generate those calls as Leads.
    • Go Wireless: Say no to wires and servers and Highly Reliable.
    • Save cost by Process Automation.
    • Multiple Exophone for Outgoing & Incoming Calls: A functionality to enable different users with different exophone numbers for outgoing & incoming calls.


    For any query or issue please create a support ticket here


    Product Version1.0
    Released6 months ago
    Last UpdatedDecember 28, 2023 (6 months ago)
    Supported VersionsSalesforce  
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    • 1 GB RAM
    • 1 Core Processor
    • 30 GB Hard Disk
    • DB with 1 GB RAM and 1 Core Processor

    * Server Configuration may vary as per application requirements.

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