- Description
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Krayin CRM WhatsApp module allows the admin and the store user to make a conversation through the WhatsApp mobile number. With Krayin CRM WhatsApp admin can generate leads and customers can directly connect with the store admin regarding discussions or issues in any service.
Krayin CRM WhatsApp can sync all messages of users and merchants within CRM, which provides a unified view of communication history. It is an add-on to Krayin CRM. So, you must have Krayin CRM installed in your system to use Krayin CRM WhatsApp module functionality.
Highlighted Features of Krayin CRM WhatsApp Integration
Generate Leads
Store admin can generate leads through WhatsApp.
Customer Details
Admin can get the customer details whenever customer messages to supplier.
Send Files
Admin can send multiple types of files like PDF, image, and many more.
Direct Messages
Customers can directly message to store admin through the WhatsApp icon on storefront.
Why Do We Need Krayin CRM WhatsApp?
Krayin CRM WhatsApp Module allows user and admin conversations through customer WhatsApp Mobile number. It helps the admin to generate leads via customer inquiries through their customer's WhatsApp Queries.
If you have Krayin CRM WhatsApp installed on your website, now customers can directly message the store admin regarding their queries, and in the meantime, the admin creates leads.
If you want a one-time setup and installation of your Krayin CRM on the Microsoft Azure cloud platform you can check Krayin Azure Cloudkul Gold Plan.
Krayin CRM WhatsApp Configuration
After installing Krayin CRM WhatsApp Module in your system. Now, admin will configure it into Krayin CRM.
- Admin can active/inactive the Status of the module.
- Enter Phone number ID.
- Enter Access Token that is generated at Meta Developer Account.
- Enters Webhook Verification Token.
Creating Leads
Admin can create Leads through Customer Queries via WhatsApp and start conversations with the customer through Krayin CRM WhatsApp.
- Admin can generate leads through WhatsApp.
- Admin can get the customer details.
- Send Documents, Images, and files to the customers.
- Customers can only reply to admin’s message directly through WhatsApp.
Support
After the completion of the Server Setup, we will provide limited period support for 30 days to the customer so that they can check and ensure the configuration.
Our Support Period includes the SLA of around 12 to 24 hours and covers only issues regarding the Server Setup and Configuration (Issues regarding third-party applications or modules are not included in this support). Mode of Communication are Ticket and Email: [email protected]
For any query or issue please create a support ticket here - http://webkul.uvdesk.com
Specifications
Frequently Asked Questions
Specification
Detailed technical features and requirements to help you understand the module’s capabilities and ensure smooth integration with your system.
Cloud Hosting
Detailed technical features and requirements to help you understand the module’s capabilities and ensure smooth integration with your system.
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Default Configuration Details of Server
RAM 1 Core
Processor 30 GB
Hard Disk
Database
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* Server Configuration may vary as per application requirements.
Change Logs
- - Feature Add (+)
- - Feature remove (-)
- - Bug Fixed (!)
- - Modification (*)
- Compatibility with Krayin CRM v2.2.3
- Compatibility with Krayin CRM v2.0.5
- + Generate lead via whatsapp
- + CRM user can send messages from generated lead, with supported media image/document/plaintext
- + synchronize chat by webhook and API
