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    Live Chat for Magento 2

    Using this extension you can set up a live chat system in your Magento 2 store that will help customers to chat directly with the admin/Chat agents.



    • Users can log in or Register from the chat window.

    • Can create various chat agents for managing the queries.

    • Users and agents can view their chat history conversations.

    • Chat agents can view & reply to multiple customer queries at once.

    • The admin can set a name for a chat system.

    • Upload an image for the chat profile picture.

    • Color customization is available for chat window, header, list, and, text.

    • Chat status can be set as Online, Busy, or Offline.

    • Supports many language translations.

    • Sound alert notifications are available for any new chat message.

    Screenshots
    Live Chat for Magento 2 Live Chat for Magento 2 Live Chat for Magento 2 Live Chat for Magento 2 Live Chat for Magento 2 Live Chat for Magento 2 Live Chat for Magento 2 Live Chat for Magento 2 Live Chat for Magento 2 Live Chat for Magento 2
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    $299.00

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    • Description
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    • Cloud Hosting
    • Changelog

    Live Chat for Magento 2: It integrates a live chat system in your Magento 2 store where the customers can directly chat with the admin for any query. LiveChat is a tool for customer support and online sales that is unique to Magento.

    Customers who visit your Magento store have a variety of concerns, ranging from product availability to product sizes, colors, and more so, they can directly ask their query from admin.

    Using the LiveChat Magento live chat extension, you can improve the shopping experience of your customers and increase sales.

    Please Note- 

    • You need to have Node js already installed on your server to use our Chat System for Magento 2.
    • If you are unable to configure Node js and socket.io on Magento Cloud Edition then we will configure it on a separate server.
     Live Chat for Magento 2

    Highlighted Features

     Flexible Chat Support

    Integrate flexible chat support in your store.

     Advanced Chat Window

    The chat window is loaded with advanced features.

     Chat Agents

    Create unlimited agents with specified user roles and permissions.

     Assign Chats To Agents

    Assign Chats to agents for easy management of customer queries.

     Convenient Login & Signup

    Same chat window can use for login and signup.

     Upload Chat Avatar

    Upload/update the profile picture

     File Sharing

    Share files like images, documents or zip files to the chat agent.

     Check Availability

    Change the status to online, offline or busy.

     Ratings & Feedback

    Give the ratings and feedback to the agent.

     Support Emojis

    Support emojis while chatting.

     Start & End Chat

    Conveniently start or end the chat.

     Send Report

    Report to admin directly about the agent.

    Why do we need Live Chat for Magento 2?

    Magento 2 Live Chat extension enables merchants to instantly resolve customer queries through chat functionality. Customers can contact the store owners directly if they have any questions or queries any problems with the chat integration module.

    The module assists customers in improving their customer experience, which in turn increases the store's sales. All social media platforms include chat functionality that can be started and stopped at any time. Backend Admin configuration is simple.

    Customers can now contact you directly with the help of the Magento 2 Chat extension if they have any questions.

    Live Chat Window Features

    This allows various front end chat options for customers for better communication. The customer can -

    • Upload/update the profile picture.
    • End the chat whenever feel like.
    • Give the ratings and feedback to the agent.
    • Send files like images, documents or zip files to the chat agent.
    • Send emojis also while chatting.
    • Change the status to online, offline or busy.
    • Report to admin directly about the agent.
    • Message sound on/off
     Live Chat Window Features

    Manage Chats

    This module lets admin interact and chat with the customers instantly. For efficient management, the admin can

    • Create an unlimited number of agents for the store.
    • Assign chats to the agents to assist the customer queries.
    • Can assign the chats either manually or automatically.
    • Chat agents can answer customer queries from the agent back-end.
    • Assign user roles to the agent – Chat Manager and Chat System
    • Chat Manager user role let agent assign chats to other agents, agent rating, chat system configuration & chat with customers.
    • Chat System user role let agent chat with customers.
     Manage Chats

    Chat Agents

    The online chat system is the best way to upgrade the store service by answering customer queries. The agents can view

    • List of online customers that have been assigned to them.
    • Email address of the assigned customers in the chat user list.
    • Rating information and feedbacks have given by the customers.
    • Complete chat list with detailed chat history.

    The agent needs to login to the agent back-end for replying the customer messages.

     Chat Agents

    Front-End Chat Window

    Provide a seamless method for online shoppers to receive the support

      Front-End Chat Window

    Modern Flat Design Chat Panel

    Advanced flat design pattern to increase the more UI experience for the users

    • No need to jump or switch to any other window or page for chatting.
    • Same chat window can be used for login and signup.
    • Automatically assign the chat agent to communicate with the user once login.
    • Everything is based on the Ajax and Socket implemented.
     EModern Flat Design Chat Panel:DIT

    Support

    For any query or issue please create a support ticket here http://webkul.uvdesk.com/.

    You may also check our quality Magento 2 Extensions.

    Write a review

     Frequently Asked Questions

     Which is the best live chat extension for Magento 2?
    Magento 2 Chat System is the best live chat extension for your Magento 2 store.
     
     How many agents the admin can create?
    The admin can create an unlimited number of agents.
     
     Does the module support guest users?
    Users need to log into their account to use the chat system.
     
     How the chat is assigned to the agents?
    The admin can assign the chats either manually or automatically.
     
     What kind of attachments the user can share?
    The users can share attachments like images, documents or zip files.

    Move to Cloud Today

    AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

    GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

    Azure free tier hosting for one year with 25+ always free services, for more details please visit Azure Free Tier.

    In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

    Default Configuration Details of Server

    • 1 GB RAM
    • 1 Core Processor
    • 30 GB Hard Disk
    • DB with 1 GB RAM and 1 Core Processor

    * Server Configuration may vary as per application requirements.

    Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

    Get Started with Cloud
    • + Features
    • - Bugs
    Version 5.0.0
    • + Compatible with Magento 2.4 CE
    Version 3.0.0
    • + Version updated
    Version 2.1.0
    • + Compatible with Magento 2.3.x.
    Version 2.0.5
    • - Fixed ACL permission issue to chat agent for viewing the chat history.
    • - Fixed some minor issues.
    Version 2.0.4
    • + UI changed.
    • + Emojis Supports.
    • + Customer can give feedback to the agent.
    • + Customer can report about chat to Admin.
    • + Customer can view the Agent's Rating Chart.
    • + Admin/Chat Managers can assign chat to Chat Agents.
    • + Admin can approve/disapprove feedbacks of agent.
    • + Agent can view his/her Chat Dashboard.
    Version 2.0.3
    • - Minor Issue Fixed.
    Version 2.0.2
    • + Buyer and Admin can send image or file attachment.
    Version 2.0.1
    • + Socket.io & KnockoutJS based real time Chat System.
    • + Admin can Stop & Start Chat Server.
    • + Admin can update Chat Window skin.
    • + Admin can set his image & name to display on frontend.
    • + Admin can clear chat history.
    • + Admin can change his status to Active, Busy & Offline.
    • + Customers can login using chat window.
    • + Customers can register using chat window.
    • + Customers can change their profile image.
    • + Customers can load their chat history.
    • + Customers can update their chat status.
    • + Customers can enable & disable chat notification sound.