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Chat System for Magento 2

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Chat System for Magento 2: This amazing module allows you to set up live chat system in your Magento2 store. The customers can do live conversations with the admin or the chat agents. Customers can use live chat system for their queries or questions. The admin can create different Chat Agents for better management of customer queries. All customer queries are automatically assigned to the available chat agents.

$65.00

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Description

Details

Chat System for Magento 2: This amazing module allows you to set up a live chat system in your Magento 2 store. The customers can do live conversations with admin or chat agents. Customers can use live chat system for their queries or questions. The admin can create different Chat Agents for better management of customer queries. The customers can use the live chat system for their queries & questions. All customer queries are automatically assigned to the available chat agents.

Highlighted Features

 Flexible Chat Support

Integrate flexible chat support in your store.

 Advanced Chat Window

The chat window is loaded with advanced features.

 Chat Agents

Create unlimited agents with specified user roles and permissions.

 Assign Chats To Agents

Assign Chats to agents for easy management of customer queries.

 Convenient Login & Signup

Same chat window can use for login and signup.

 Upload Chat Avatar

Upload/update the profile picture

 File Sharing

Share files like images, documents or zip files to the chat agent.

 Check Availability

Change the status to online, offline or busy.

 Ratings & Feedback

Give the ratings and feedback to the agent.

 Support Emojis

Support emojis while chatting.

 Start & End Chat

Conveniently start or end the chat.

 Send Report

Report to admin directly about the agent.

Chat Window Features

The allows various front end chat options for customers for better communication. The customer can -

  • Upload/update the profile picture.
  • End the chat whenever feel like.
  • Give the ratings and feedback to the agent.
  • Send files like images, documents or zip files to the chat agent.
  • Send emojis also while chatting.
  • Change the status to online, offline or busy.
  • Report to admin directly about the agent.
  • Message sound on/off
 Chat Window Features

Manage Chats

This module lets admin interact and chat with the customers instantly. For efficient management, the admin can

  • Create an unlimited number of agents for the store.
  • Assign chats to the agents to assist the customer queries.
  • Can assign the chats either manually or automatically.
  • Chat agents can answer customer queries from the agent back-end.
  • Assign user roles to the agent – Chat Manager and Chat System
  • Chat Manager user role let agent assign chats to other agents, agent rating, chat system configuration & chat with customers.
  • Chat System user role let agent chat with customers.
 Manage Chats

Chat Agents

The online chat system is the best way to upgrade the store service by answering customer queries. The agents can view

  • List of online customers that have been assigned to them.
  • Email address of the assigned customers in the chat user list.
  • Rating information and feedbacks have given by the customers.
  • Complete chat list with detailed chat history.

The agent needs to login to the agent back-end for replying the customer messages.

 Chat Agents

Front-End Chat Window

Provide a seamless method for online shoppers to receive the support

  Front-End Chat Window

Modern Flat Design Chat Panel

Advanced flat design pattern to increase the more UI experience for the users

  • No need to jump or switch to any other window or page for chatting.
  • Same chat window can be used for login and signup.
  • Automatically assign the chat agent to communicate with the user once login.
  • Everything is based on the Ajax and Socket implemented.
 EModern Flat Design Chat Panel:DIT

Features

  • The users can log in or Register from the chat window.
  • The admin can create various chat agents for managing the queries.
  • Users and agents can view their chat history conversation.
  • Chat agents can view & reply to multiple customer queries at once.
  • The admin can set a name for a chat system.
  • Upload an image for the chat profile picture.
  • Customize chat window background using color or an image.
  • Color customization available for chat window, header, list and, text.
  • The module supports many language translations.
  • Chat status can be set as Online, Busy or Offline.
  • Sound alert notifications available for any new chat message.
  • Date and time of the message sent and received.
  • Pop-up notifications will appear on top for any new message.
  • Send and receive file attachments for image, document or zip file.

Chat System for Magento 2 Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com/

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FAQ

FAQS

 Frequently Asked Questions

 Which is the best live chat extension for Magento 2?
Magento 2 Chat System is the best live chat extension for your Magento 2 store.
 
 How many agents the admin can create?
The admin can create an unlimited number of agents.
 
 Does the module support guest users?
Users need to log into their account to use the chat system.
 
 How the chat is assigned to the agents?
The admin can assign the chats either manually or automatically.
 
 What kind of attachments the user can share?
The users can share attachments like images, documents or zip files.

Cloud

Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server -
  • 1 GB RAM
  • 1 Core Processor
  • 30 GB Hard Disk
  • DB with 1 GB RAM and 1 Core Processor
(Server Configuration may vary as per application requirements.)
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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Customization

Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation (Paid Service)
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Changelog

  • + Features
  • - Bugs
Version 2.1.0
  • + Compatible with Magento 2.3.x.
Version 2.0.4
  • + UI changed.
  • + Emojis Supports.
  • + Customer can give feedback to agent.
  • + Customer can report about chat to Admin.
  • + Customer can view the Agent's Rating Chart.
  • + Admin/Chat Managers can assign chat to Chat Agents.
  • + Admin can approve/disapprove feedbacks of agent.
  • + Agent can view his/her Chat Dashboard.
Version 2.0.3
  • - Minor Issue Fixed.
Version 2.0.2
  • + Buyer and Admin can send image or file attachment.
Version 2.0.1
  • + Socket.io & KnockoutJS based real time Chat System.
  • + Admin can Stop & Start Chat Server.
  • + Admin can update Chat Window skin.
  • + Admin can set his image & name to display on frontend.
  • + Admin can clear chat history.
  • + Admin can change his status to Active, Busy & Offline.
  • + Customers can login using chat window.
  • + Customers can register using chat window.
  • + Customers can change their profile image.
  • + Customers can load their chat history.
  • + Customers can update their chat status.
  • + Customers can enable & disable chat notification sound.