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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
Live Chat for Magento 2: It integrates a live chat system in your Magento 2 store where the customers can directly chat with the admin for any query. LiveChat is a tool for customer support and online sales that is unique to Magento.
Customers who visit your Magento store have a variety of concerns, ranging from product availability to product sizes, colors, and more so, they can directly ask their query from admin.
Using the LiveChat Magento live chat extension, you can improve the shopping experience of your customers and increase sales.
Please Note-
- You need to have Node js already installed on your server to use Magento 2 Live Chat Module.
- If you are unable to configure Node js and socket.io on Magento Cloud Edition then we will configure it on a separate server.
Magento 2 Live Chat Plugin - Highlighted Features
Flexible Chat Support
Integrate flexible chat support in your store.
Advanced Chat Window
The chat window is loaded with advanced features.
Chat Agents
Create unlimited agents with specified user roles and permissions.
Assign Chats To Agents
Assign Chats to agents for easy management of customer queries.
Convenient Login & Signup
Same chat window can use for login and signup.
Upload Chat Avatar
Upload/update the profile picture
File Sharing
Share files like images, documents or zip files to the chat agent.
Check Availability
Change the status to online, offline or busy.
Ratings & Feedback
Give the ratings and feedback to the agent.
Support Emojis
Support emojis while chatting.
Start & End Chat
Conveniently start or end the chat.
Send Report
Report to admin directly about the agent.
Why do we need Magento 2 Live Chat extension?
Magento 2 Chat enables merchants to instantly resolve customer queries through chat functionality. Customers can contact the store owners directly if they have any questions or queries about any problems with the chat integration module.
The live chat module for Magento 2 assists customers in improving their customer experience, which in turn increases the store's sales. All social media platforms include chat functionality that can be started and stopped at any time. Backend Admin configuration is simple.
Customers can now contact you directly with the help of the Magento 2 Chat extension if they have any questions.
Live Chat Window Features
Magento 2 Chat module allows various front-end chat options for customers for better communication. The customer can -
- Upload/update the profile picture.
- End the chat whenever feel like.
- Give the ratings and feedback to the agent.
- Send files like images, documents or zip files to the chat agent.
- Send emojis also while chatting.
- Change the status to online, offline or busy.
- Report to the admin directly about the agent.
- Message sound on/off
Manage Chat Agents Messages
The Magento 2 live chat module lets admin interact and chat with the customers instantly. For efficient management, the admin can
- Create an unlimited number of agents for the store.
- Assign chats to the agents to assist the customer queries.
- Can assign the chats either manually or automatically.
- Chat agents can answer customer queries from the agent back-end.
- Assign user roles to the agent – Chat Manager and Chat System
- Chat Manager user role let agent assign chats to other agents, agent rating, chat system configuration & chat with customers.
- Chat System user role let agent chat with customers.
Create Multiple Ecommerce Chat Agents
The online chat system is the best way to upgrade the store service by answering customer queries. The agents can view
- List of online customers that have been assigned to them.
- Email address of the assigned customers in the chat user list.
- Rating information and feedbacks have given by the customers.
- Complete chat list with detailed chat history.
The agent needs to login to the agent back-end for replying the customer messages.
Front-End Chat Window
Provide a seamless method for online shoppers to receive the support
- The online chat system is the best way to upgrade store service by answering customer queries.
- The chat window is available on every page of the store.
- Users need to log into their account to use the chat system.
- The users can do quick Log In and Registration from the chat window.
- Directly get support without moving away from the shopping site.
Modern Flat Design Chat Panel
Advanced flat design pattern to increase the more UI experience for the users
- No need to jump or switch to any other window or page for chatting.
- Same chat window can be used for login and signup.
- Automatically assign the chat agent to communicate with the user once login.
- Everything is based on the Ajax and Socket implemented.
Magento 2 Live Chat Extension Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com/.
You may also check our quality Magento 2 Extensions.
Specifications
Product Version5.0.1
Released7 years ago
CategoryMagento 2,
Last UpdatedMay 2, 2024 (4 months ago)
License Single application
Supported VersionsMagento 2.0.x 2.1.x 2.2.x 2.3.x 2.4.x
Recent Reviews
Write a reviewGood plugin with supportive Team
Posted On -
September 5, 2023
Webkul es una excelente opción al momento de potenciar tu tienda virtual Magento, donde puedes utilizar módulos y extensiones muy útiles y prácticos
English Translate:
Webkul is an excellent option when it comes to boosting your Magento virtual store, where you can use very useful and practical modules and extensions
Excellent service with proper assistance
Posted On -
May 15, 2023
good service
Excellent support and services
Posted On -
March 16, 2023
Great support!
Fast response!
Friendly communication!
Frequently Asked Questions
Which is the best live chat extension for Magento 2?
Magento 2 Chat System is the best live chat extension for your Magento 2 store.
How many agents the admin can create?
The admin can create an unlimited number of agents.
Does the module support guest users?
Users need to log into their account to use the chat system.
How the chat is assigned to the agents?
The admin can assign the chats either manually or automatically.
What kind of attachments the user can share?
The users can share attachments like images, documents or zip files.
Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.
Azure free tier hosting for one year with 25+ always free services, for more details please visit Azure Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
Get Started with Cloud- + Features
- - Bugs
Version 5.0.1
- - Minor Bugs Fixed
- + Compatible with Magento 2.4
Version 5.0.0
- + Compatible with Magento 2.4 CE
Version 3.0.0
- + Version updated
Version 2.1.0
- + Compatible with Magento 2.3.x.
Version 2.0.5
- - Fixed ACL permission issue to chat agent for viewing the chat history.
- - Fixed some minor issues.
Version 2.0.4
- + UI changed.
- + Emojis Supports.
- + Customer can give feedback to the agent.
- + Customer can report about chat to Admin.
- + Customer can view the Agent's Rating Chart.
- + Admin/Chat Managers can assign chat to Chat Agents.
- + Admin can approve/disapprove feedbacks of agent.
- + Agent can view his/her Chat Dashboard.
Version 2.0.3
- - Minor Issue Fixed.
Version 2.0.2
- + Buyer and Admin can send image or file attachment.
Version 2.0.1
- + Socket.io & KnockoutJS based real time Chat System.
- + Admin can Stop & Start Chat Server.
- + Admin can update Chat Window skin.
- + Admin can set his image & name to display on frontend.
- + Admin can clear chat history.
- + Admin can change his status to Active, Busy & Offline.
- + Customers can login using chat window.
- + Customers can register using chat window.
- + Customers can change their profile image.
- + Customers can load their chat history.
- + Customers can update their chat status.
- + Customers can enable & disable chat notification sound.
