Odoo POS RMA

Odoo POS RMA allows POS users to raise return or exchange requests directly from paid orders. The admin can configure product-level eligibility and define return rules, such as accepted return days and approval users.

In Odoo POS RMA, each request flows through a proper backend process, from draft to approval, confirmation, and then refund. Notifications are sent at each stage, and the request status is always visible from both frontend and the backend.

Negative refund lines are generated once requests are confirmed. It also includes validations to avoid incorrect or duplicate returns, ensuring accurate post-sale handling and complete control.

Why do we need an Odoo POS RMA?

Highlighted Features of Odoo POS RMA

Product and POS Configuration

Request Creation in POS

In Odoo POS RMA, pos users can raise requests by selecting products, adding reasons, and confirming directly from the POS order screen.

• It can be used for paid pos orders
• The product must allow returns or exchanges
• Reasons and comments must be filled in
• Pop-up checks if the item can be returned
• Stops same or wrong return requests

Approval and Confirmation Process

Refund and Final Validation

The refund button appears only after the request is confirmed, and refunded lines are tracked properly to avoid duplication.

• Refund creates negative order lines in POS
• Refunded lines are non-editable
• Status is marked Done after validation
• Pop-up shows already refunded lines
• Complete refund history stays visible

Support

For any query or issue, please create a support ticket here CREATE A TICKET HERE

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