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Shopify Help Desk App - UVdesk

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Shopify UVdesk : Now you can integrate UVdesk Shopify Help Desk with which you can let your buyers visiting your eCommerce store raise a ticket for their concern like a help desk system, and you can send them replies for the same and much more.

$36.00
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Description

Details

Shopify UVdesk - Introducing Shopify Help Desk App for your Shopify Store. Now Merchant can integrate it to let their Buyers visit their website and Create Ticket for any inquiery or query to connect with support staff. You or your support staff can provide the quick reply to those Tickets from Shopify Store. Shopify Help Desk App - UVdesk

Shopify Help Desk App Features -

  • A very well managed and categorized helpdesk system for both Merchant and Buyers.
  • Merchant and buyers can communicate directly.
  • Registered customers/buyers will be able to Create Ticket.
  • Buyers can raise ticket related to any concern and Merchant can reply to those tickets.
  • Customers/buyers will be having their own Ticket Panel once they're registered to your Store
  • Merchant will be able to manage all their customers inquires from both places Shopify Store Back Office and UVdesk Ticket View List.
  • Merchant can enable or disable customer login.
  • Merchant can assign Tickets to Group, Team and Agent to deliver prompt respose to customers.
  • Merchant can create Ticket Type.
  • Merchant can set the Asset Visibility for Customer and Admin panel.
  • Both admin and buyer can view the history of tickets.
  • Both admin and buyers/customer get notified of the new query and new reply respectively.

Shopify Help Desk App Demo Credentials-

Backend: https://shopify-uvdesk.myshopify.com/admin

  • Username: johndoe@webkul.com
  • Password: demowebkul

Frontend: https://shopify-uvdesk.myshopify.com

  • Username: demo@webkul.com
  • Password : webkul12#

UVdesk: https://shopify-demo.uvdesk.com/en/member/login

  • Username: shopifydev@webkul.com
  • Password : webkul12#

 Shopify Help Desk App Configuration Process

Login to your Shopify Store's Admin Panel to integrate UVdesk eCommerce Help Desk. Follow quick steps for the integration drafted below:

  • Click on Apps then Visit Shopify App Store.
  • Now, type UVdesk in search bar.
  • Click on UVdesk eCommerce Helpdesk.
  • Now, click on Get then click on Install app.

Note:- After Installation, Your account will be automatically created on UVdesk. And you'll receive two emails one for your registration on UVdesk, another for Sign in to set up your UVdesk password.

 UVdesk Configuration

 Shopify Help Desk App Customer Front-End View

After login to store, your customer will get Ticket List and Create Ticket option. Ticket List (Customer will be able to manage all his previously raised Ticket from this panel). Create Ticket (Customer can create New Ticket from this panel).

All the conversation done between Customer and Support Agent will be recorded which can be used for further reference.

Customer can communicate on Tickets and can raise Ticket for any further query to get instant solution.

There will be a systematic Ticket Panel for the Customers so they don't need to go here and there.

 Customer Front-End View

 Shopify Help Desk App Customer Tickets View

Customer can communicate with Agent on Ticket and can check the replies given by agent by clicking on # Ticket Id available in Ticket List

  • Ticket ID
  • Date
  • Agent Name
  • Ticket Status
  • Reply

Create Ticket option of Customer Panel contains

  • Ticket Type
  • Ticket Subject
  • Ticket Message
  • Add Attachments
  • Ticket Submit
 Customer Tickets View

 UVdesk Help Desk Dashboard View

The Merchant or the Agents can log into UVdesk panel and manage the customer tickets. Merchant can set up Multiple Shopify Store with one UVdesk Account. All the tickets will be sorted and organized according to various statuses.

  • Tickets are arranged automatically
  • Search a ticket using filters
  • Set Asset Visibility
  • Selected multiple Tickets to take quick actions
  • Check out the Tickets based on Ticket Status
 UVdesk View

 UVdesk Help Desk Ticket View

After opening any of the tickets, the admin or the agent can reply to that ticket using the UVdesk panel. The ticket can be assigned to the agent, team, or group. You can also send an attachment with the ticket reply to the customer.

  • Change ticket status.
  • Set Ticket Priority
  • Change Ticket Type
  • Complete Ticket Management
  • Attach image, URL, file with a reply.
  • Assign ticket to the different agent.
  • View all the customer's tickets
  • View complete ticket information.
 UVdesk Ticket View

Shopify Help Desk App Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com

Reviews

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5.0
based on 7 reviews
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F
Feathersnjewelz
Posted On - June 8, 2018
feathersnjewelz.com/ (Australia)
5 Star all round for the Team at UVDesk! Thanks Guys! :)
I love this App! The features are Awesome and there is so many! the price beats every other app in the Shopify Market. I had to contact customer service to an error made from my end and they gave top support and ensuring that my site was up and running again and maintained contact at all times. 5 Star all round for the Team at UVDesk! Thanks Guys! :)
H
Hanscafe
Posted On - June 8, 2018
hans.com.sg/ (Singapore)
Would recommend anyone who require a ticketing system for their website!
This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!
D
Doctorseo
Posted On - June 8, 2018
doctor-social.com/
Work very well and the support team immediately helped my on skype with settings
Work very well and the support team immediately helped my on skype with settings. It connects with Shopify and looks pretty affordable compared to other apps. Recommended!
B
Ben Jody
Posted On - June 8, 2018
benandjody.com/ (Canada)
The support is equally awesome. Very responsive and was able to resolve our issues.
As a startup store looking to get a good start with customer service, this was the obvious choice because of the great offerings even on the free plan. The free version does not come with all the goodies, but gets you an excellent baseline ticketing tool and storefront widget which should be enough to get you started.

The support is equally awesome. Very responsive and was able to resolve our issues.

When the need comes, will gladly upgrade to paid plan.
T
Tanotis
Posted On - June 8, 2018
www.tanotis.com/ (India)
This was exactly what we were looking for and works extremely well.
Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well.

Pros:
Can convert all mails to Tickets.
Highly customizable.
Can have multiple forms with multiple fields
Can have a knowledgebase
Can connect with multiple apps
Easy to use UI for the Backend
Saved Replies and templates to tickets and custom HTML
Workflows

Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization.

Cons.
Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install.

Conclusion:
Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.
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FAQ

FAQS

How To Fetch Shopify Order Details On Ticket?

UVdesk provides the Shopify Order Fetch App using which Merchant can fetch all the order related details on the ticket to escape from fake queries. This integration will save the time of your support staff for the deserving customer.


How Can I Put Help Desk Form In Shopify Website?

Create the From using UVdesk Form Builder App and then paste the Form’s embed code into your website’s HTML. Coming all the queries with that Form will be converted into the UVdesk Ticket which will be visible on Shopify Ticket Dashboard and in UVdesk Ticket View also.


What Is The Payment Procedure Of Shopify Help Desk?

In case of Multi-Store Integration Merchant needs to pick one Store as primary to manage the Payment Procedure.


How To Create Ticket Type For Shopify Help Desk?

Merchant needs to Add/Create Ticket Type Ticket Type in UVdesk backend and it will reflect on Shopify Help Desk when customer will Create Ticket. This will help Merchant in automating the Actions using Workflow.


How To Create Group, Team, Agent And Their Privileges For Shopify Help Desk?

For the better Ticket Management Merchant needs to manage User Section to create Group, Team, Agents and set their Privileges based on their requirement to provide fast Customer Support.

 

Cloud

Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server -
  • 1 GB RAM
  • Interactive Banners
  • 1 Core Processor
  • 30 GB Hard Disk
  • RDS or DB with 1 GB RAM
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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