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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
UVdesk Open Source SLA App simplifies support by applying SLA rules and sending automatic alerts for delayed ticket responses.Admins can set response times and get alerts for SLA breaches to keep support efficient.
Business hours and SLA rules help manage tickets better and improve customer satisfaction.
Note: To use this Service Level Agreement App first, you must install UVdesk Open Source Helpdesk.
Highlighted Features of UVdesk Open Source SLA App
Create Multiple SLA Rules
Easily set up multiple SLA rules for efficient ticket management.
Define Response and Resolution Timings
Ensure faster support by setting response and resolution times.
Automated Actions for SLA Compliance
Receive automatic alerts for SLA breaches and service commitments.
Business Hours for SLA Application
Limit SLA rules to specific working hours for better management.
Set Multiple Conditions and Actions
Use multiple conditions and actions to streamline ticket handling.
Custom Email Templates
Create and use custom email templates for automated SLA alerts.
Why Use the UVdesk Open Source SLA App?
UVdesk Open Source SLA App ensures customers receive timely support without delays. Automated alerts keep service commitments on track.
Predefined response times and business hours improve ticket handling. SLA rules with multiple conditions offer better control.Custom email templates notify admins about SLA breaches for quick action.
UVdesk SLA app keeps support efficient and ensures tickets are resolved on time. Check out the UVdesk Open Source Custom Fields App to add custom fields to tickets.
SLA Rule Management
Easily create and manage multiple SLA rules to streamline customer support.
- Set rules based on ticket priority.
- Define response and resolution time limits.
- Automate escalations for overdue tickets.
Business Hours Configuration
Set SLA rules to align with working hours for better support management.
- Define response windows based on business hours.
- Exclude non-working hours from SLA rules.
- Ensure SLAs align with support availability.
Custom Conditions and Actions
Gain full control over SLA with multiple conditions and automated actions.
- Set custom conditions for tickets.
- Automate escalations with email alerts.
- Adjust SLA rules to match your needs.
Automated SLA Notifications
Admins get automatic email notifications using UVdesk Open Source SLA App when ticket responses are delayed.
- Receive email notifications when SLA deadlines are missed.
- Avoid manual follow-ups on delayed tickets.
- Ensure quick action from admins and agents.
UVdesk Support -
For any query or issue please create a support ticket here http://webkul.uvdesk.com
You may also check our other top-quality UVdesk Apps.
Specifications
Product Version1.0.0
Released1 year ago
CategoryUVdesk, UVdesk Open Source, UVdesk Helpdesk,
Last UpdatedFebruary 25, 2025 (1 year ago)
License Single application
Supported VersionsUVDesk 1.1.7
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Frequently Asked Questions
What happens when an SLA breach occurs?
Admins and agents get automated email alerts for quick action.
Can I set specific hours for applying SLA rules?
Yes, you can apply SLA rules to work during working hours.
Can I create custom email templates for SLA alerts?
Yes, you can set up custom templates for automated SLA notifications.
Can I add multiple conditions to SLA rules?
Yes, SLA rules can include multiple conditions for better ticket management.
Specification
Detailed technical features and requirements to help you understand the module’s capabilities and ensure smooth integration with your system.
Cloud Hosting
Detailed technical features and requirements to help you understand the module’s capabilities and ensure smooth integration with your system.
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Default Configuration Details of Server
1 GB
RAM 1 Core
Processor 30 GB
Hard Disk
RAM 1 Core
Processor 30 GB
Hard Disk
1 GB RAM & 1 Core Processor
Database
Database
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* Server Configuration may vary as per application requirements.
Change Logs
Not Available
