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- Description
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- Specifications
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UVdesk Open Source Ticket Time Tracking module lets admins track how much time agents spend on tickets. Agents can add activities to unassigned or assigned tickets and mark them as billable or non-billable.
Multiple activities per ticket help keep support organized, while advanced filters make finding records easy. Agents can stop or delete activities anytime to keep tracking accurate. The time entries section shows each activity’s status and the last updated time of all activities.
Note: To use this UVdesk Open Source Ticket Time Tracking module, you need to first install UVdesk Open Source Helpdesk.
Highlighted Features of UVdesk Open Source Ticket Time Tracking
Track Agent Time Spent
See how much time is spent on each ticket by agent to boost productivity.
Create Activities for Any Ticket
Add logs to any ticket, whether assigned or not, and mark them as billable or not.
Add Multiple Activities per Ticket
Create multiple activities under one ticket to provide enhanced customer support.
Advanced Filters for Easy Management
Quickly find and organize activity logs with advanced filters.
View Real-Time Activity Status
Check if activities are running or stopped, with live status updates.
Track Last Active Time
See when each activity was last updated by the agent to track ticket progress.
Why Use UVdesk Open Source Ticket Time Tracking Module?
UVdesk Open Source Ticket Time Tracking Module helps admins see how much time agents spend on tickets, making work more efficient. Agents can add activities to any ticket, whether it’s unassigned or handled by someone else, and mark them as billable or not.
They can create multiple activities for each ticket to stay organized and solve issues faster. Advanced filters help quickly find any activity. The time entries section shows if activities are active or inactive, keeping everyone updated.
Admins can check when each activity was last updated to understand ticket progress. UVdesk Open Source time entries module is a helpful tool for teams that want easy time tracking and better ticket management.
Explore our UVdesk Open Source SLA App, which lets admins set rules and conditions to ensure timely responses to open tickets.
Agent Time Tracking
Easily see how much time agents spend on tickets for clear productivity insights.
- Track time on tickets to manage work better.
- Watch agent activity to improve performance.
- See logs of billable and non-billable activities.
Flexible Activity Management
Agents can create and manage many activities for any ticket to enhance support.
- Add activities to any ticket, assigned or unassigned.
- Mark activities as billable or non-billable for reports.
- Stop or delete activities anytime for accurate tracking.
Advanced Filtering Options
Easily organize and find time entries with smart filters for quicker decision-making.
- Filter activities by various ticket sorting options.
- Identify active or inactive activities at a glance.
- Save time by filtering specific activity records.
Real-Time Status Updates
Stay informed with real-time updates on agent activities and ticket progress.
- See if activities are active or inactive.
- Check when each activity was last active.
- Easily track with up-to-date activity logs.
UVdesk Support -
For any query or issue, please create a support ticket here http://webkul.uvdesk.com
You may also check our other top-quality UVdesk Apps.
Specifications
Product Version1.0.0
Released1 year ago
CategoryUVdesk, UVdesk Open Source, UVdesk Helpdesk,
Last UpdatedMarch 19, 2025 (11 months ago)
License Single application
Supported VersionsUVDesk 1.1.7
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Frequently Asked Questions
How to track agents' time spent on a ticket?
Agents can create activities on any ticket to track the time spent and keep support organized.
Can agents view the status of their activities?
Yes, agents can check if activities are running or stopped in real time from the time entries section.
Is there a way to find specific activities quickly?
Yes, advanced filters allow agents to quickly find and organize activities with ease.
Can admins monitor when an activity was last updated?
Yes, admins can see the last active time of any activity to track ticket progress effectively.
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