REFUND POLICY FOR WOOCOMMERCE PLUGINS
Webkul provides a 30-day refund policy for WooCommerce Plugins. If a refund request is submitted within 30 days from the date of purchase, the refund will be provided without any additional conditions.
Customers can request a refund for a WooCommerce Plugin by submitting the purchase and refund request details through our customer support system.
To request a refund, please share the required details at our customer support system:
Our dedicated team will review the request and ensure that the refund is processed within 5 business days.
Where technical assistance is required, customers may be requested to provide the necessary server access, including GIT or FTP access, so that our support team can investigate and resolve the reported issue.
Issues involving extended features, custom requirements, conflicts with third-party plugins or software, or theme and template compatibility may require additional technical assistance from our support team.
In case of theme or template incompatibility, customers may provide server access, including GIT or FTP details, and our team will assist in making the WooCommerce Plugin compatible with Webkul extensions wherever applicable.
This refund policy applies only to the purchase of WooCommerce Plugins. Charges paid for installation, customization, consultancy, or other professional services are not included in the plugin refund and will be governed by the applicable service terms.
We are highly focused on our customers’ happiness. Customers may also choose to receive the approved refund as store credit.
The refund credit may be used toward the purchase of another Webkul product or service.
