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      1.0.0
      ODOO 12 Compatible
      Odoo, 12.x

      Odoo Team Incident Management

      Odoo Team Incident Management:  Enhance team Solidarity or Efficiency Management measures and allow your team members to document their concerns, team Incidents and events in Odoo. Track team issues with proper channels. The module gives proper channel to maintain written communication of every team issues and incident worth reporting. Allow Team members to create incident reports. Invoice concerned people and authorities as followers and mark them as resolved once it is properly addressed.

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      Odoo Team Incident Management:  Promotes Quick documentation and apt resolution of issues or incidents between team members and employees.

      Document small or big team incidents using Odoo and reported to all the concerned people at once. Use Odoo to improve the team environment.

      The team member can fill the team incident form in Odoo so it is taken care of at the earliest by the appropriate people.

      The module works in conjunction with Odoo Project Advance Team Management Module to enable team creations and managing members’ access level.

      Odoo Project Advance Team Management Module needs to be installed first for Odoo Team Incident Management to work properly.

      Please Note: This module is dependent on Odoo Project Advance Team Management Module. The latter acts as the framework module to provide the structure to manage teams in Odoo. The base module needs to be installed first for Odoo Team Incident Management Module to work properly.

       Odoo Team Incident Management Features

       Document Team related Incidents & Issues in Odoo

      • Proper Documentation space for Employee concerns.
      • Allows the team members to report team issues and Incidents using Odoo.
      • The reported issue is visible to included and appropriate members.

       Team Incident Menu In Odoo

      • View the records in a separate Team Incidents Menu in Odoo.
      • Other concerned members can be added to the incident as Followers.

       Create Incident Types

      • Create incident types so the team member can choose the topic accordingly.
      • A number of incident types can be created based on various priority.

       Give Access of reported Incident to appropriate people

      • The users marked as team managers are added followers automatically to every raised incident.
      • The team leaders are automatically added as followers to the incident raised by their team members.
      • Other users can be added as followers to the incident record manually.
      • Once dealt with, the issue is marked as Resolved by the Team Leader/Manager.

       Allowed Actions on Raised Incident For Various User Types

      For Team members with User Level Access

      • They can create the incident in Odoo.
      • Cancel the raised incident.
      • Do not have Access to Mark the Issue as resolved.
      • Can see Only those incidents which are raised by them or they are added as followers

      For Team Leaders

      • Create Team Incidents In Odoo.
      • Cancel the Raised incident.
      • Can mark the incidents as resolved.
      • By default, they can see all incidents of their assigned team.
      • They can also see the incidents in which they are added as followers.

      For Team Manager

      • Is Added as Follower to all the raised Incidents.
      • Can create an incident in Odoo.
      • Cancel the Raised incident.
      • See and Resolve the incidents for all the teams in their department.

       Dedicated Support For Your Odoo Team Incident Management Module

      Webkul's dedicated support provides you with the customizations and troubleshooting solutions for your Odoo Team Incident Management Module.

      For any query or issue please CREATE A TICKET HERE

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      Move to Cloud Today

      AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

      GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

      In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

      Default Configuration Details of Server

      • 1 GB RAM
      • 1 Core Processor
      • 30 GB Hard Disk
      • DB with 1 GB RAM and 1 Core Processor

      * Server Configuration may vary as per application requirements.

      Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

      Get Started with Cloud

      Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

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