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    Prestashop Marketplace RMA

    Prestashop Marketplace RMA : Make eCommerce returns management highly efficient with Prestashop Marketplace RMA. Let your sellers manage product returns and exchanges effortlessly from a single place. Allow your customers to create return requests easily for the orders placed. Create customized return policies that suit customers' needs. Sellers can track the status of returns and notify the customers about their requests.

    Note: Prestashop Marketplace RMA module is compatible with PrestaShop 8.x.x

    This module is MultiShop compatible.

    Module is compatible with Advanced Multi Vendor Marketplace Version 3.2.0 or above for Prestashop 1.6.x.x and version 5.2.0 or above for Prestashop 1.7.x.x

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    Prestashop Marketplace RMA - One of the biggest challenges faced by eCommerce companies today is the return of goods. About 15 to 40 percent of online purchases are returned as compared to 5 to 10 percent in brick-and-mortar stores. There can be several reasons for returning online purchases. It can be incorrect item or size ordered, poor quality, product no longer needed, item not as described, etc.

    Returns management can be very time-consuming and costly. If done efficiently, it can build long-term relationships with customers, encourage repeat business, and reduce returns.

    With Prestashop Marketplace RMA, you can allow your sellers to handle returns with ease. Offer seamless returns process to customers and let them track the progress of their requests right from their accounts.


      • This module is an add-on to a marketplace module. To use this module, you must install PrestaShop Advanced Multi-Vendor Marketplace first.
      • Prestashop Marketplace RMA module is MultiShop Compatible with PrestaShop Advanced Multi-Vendor Marketplace version 5.4.0/3.4.0 and above.
    Prestashop Marketplace RMA

    Highlighted Features

     3 return choices

    Offer 3 return choices to your customers - Refund, Replacement, and Repair.

     RMA Status

    Create as many return statuses to suit your workflow.

     RMA Policies

    Create comprehensive return policies for specific products and categories.

     Set up custom return reasons

    Create as many return reasons as you need to display on the return request form.

     Guest RMA

    Unregistered customers can raise return requests by providing order reference and email id.

     Two Way Communication

    Allows sellers and customers to communicate with each other via messages.

     Instant Notifications

    Email to sellers for each return created and policy approval/disapproval.

    Prestashop Marketplace RMA Features -

    • Effortless returns for sellers and customers.
    • Provides three types of return choices to customers - refund, replace, and repair.
    • Sellers can track and manage all the return requests from their marketplace account.
    • View request information, update status and add comments.
    • Create a return request on behalf of the customer.
    • Create different return policies for individual products and categories.
    • Return policy applicable on the product is displayed on the product page alongside description and product details tabs.
    • Set specific return period (in days) for refund, replacement, and repair.
    • Email alerts to the seller for each return created.
    • A separate tab "Dispute Manager" in customers' account to view/raise/track return requests.
    • Enables customers to raise a return request for even a single product out of complete order.
    • Option for customers to upload an image highlighting the product defect while submitting the return request.
    • Customers can track the progress of their return requests and communicate with sellers via messages.
    • Customers get notified whenever the status of their return request is updated.
    • Apart from usual messages, customers can also attach files such as images and documents in the message box.
    • Allow guest customers to raise RMA requests.
    • Admin can configure order status on which RMA requests can be raised.
    • Add multiple custom return statuses and assign them to particular states.
    • A message to the customer whenever the seller updates the RMA status.
    • Create as many return reasons as needed to display on the return request form..
    • Select the categories on which the return reasons will be applicable.
    • Email notification to admin when the seller sends a message to the customer or vice versa.
    • View how many requests are submitted for refund, replacement, and repair using RMA statistics.
    • Enable/Disable product pickup. Specify the return address in case you don't want to provide pickup.

    Return Process Simplified

    The returns process should be as simple and streamlined as possible. You need to make it convenient for the customers to return the unwanted products. Prestashop Marketplace RMA embeds a request creation form on the store. The customer just needs to select the product and its quantity, return type/reason, pickup address, mention the issue, and accept the T&C checkbox. Make it easy to file a return by integrating a form that requires minimal input from the customer.

    Create Flexible Return policies

    66% of the online shoppers check the return policy before making the purchase. If customers find they can't return their purchases or the return policy is unclear or hard to understand they will abandon the store. Prestashop Marketplace RMA enables sellers to create custom return policies for individual products and categories. Also, sellers can set the time limit for a product refund, replacement, and repair. Make return policy easy to find by showcasing it on the product page alongside description and product details tabs. Having a transparent returns policy will help sellers create better customer satisfaction and build trust with customers.

    Easily Manage RMA Requests

    Returns Merchandise Authorization (RMA) is a powerful tool that helps marketplace sellers to effectively manage product returns. All the requests submitted by customers for a product refund, replacement, and repair are added to a separate "Manage RMA" tab. From this tab, a seller can view the request details, customer information, track & update return status, and send a message to the customer.

    Let Customers Track/Manage Returns

    Allow customers to view and manage all the requests submitted right from their accounts. Customers can track the progress of all their requests. Up-to-date statuses are shown to the customers so they are informed about the pickup date, when the package is received back, and when their amount will be refunded. Also, the customers can send messages to the sellers to get updates on their requests. Customers can also attach files such as images and documents for a clear explanation of the issues with the product. Regular notifications/updates about the status of returns will help the seller optimize the customer experience.

    RMA Statistics

    Analyze the efficiency of your RMA system with highly informative reports. With RMA Statistics, you can:

    • View the number of return requests raised.
    • Analyze the products that are being frequently returned.
    • Identify the problematic customers

    Build an effective returns strategy by viewing the aspects that need to be improved.

    Prestashop Marketplace RMA Support -

    For any query or issue please create a support ticket here

    You may also check our other top-quality PrestaShop Module.


    Product Version5.3.1
    Released5 years ago
    Last UpdatedJuly 2, 2024 (16 days ago)
    Supported VersionsPrestaShop  1.7.x.x​  8.x.x  
    Rating 5.0
    based on 3 reviews

    Recent Reviews

    Write a review

    Excellent Module & Support

    Posted On - June 11, 2024

    After purchasing the module for prestashop, I was unable to put the module into operation myself. Tech support responded immediately and helped me resolve the issue. The module works exactly as we wanted. I definitely recommend Webkul

    RMA is very efficient and easy to use

    Posted On - July 14, 2023

    I recently purchased the return management module from Webkull and I have to say that I am thoroughly impressed with its performance. The module is well-organized and very precise in its operations, making the entire process of managing returns seamless and hassle-free.

    The module is also very efficient and easy to use. It has all the necessary features and functionalities that one would need to manage returns effectively. In addition, the customer service provided by Webkull is exceptional. They are always available to answer any questions or concerns that I may have.

    Overall, I am extremely satisfied with my purchase and would highly recommend this product to anyone who is looking for a reliable and efficient solution for managing returns. I give this module a 5-star rating for its exceptional performance and ease of use. Thank you, Webkull, for providing such an amazing product!

    Great team

    Posted On - July 27, 2020

    Have a lot of great stuff from this team. Always great extensions and very great support. Keep it.

    Frequently Asked Questions

     Is this module multishop compatible?
    Yes, this module is multishop comaptible.
     Can guest user raise RMA request?
    Yes, the guest can raise the RMA request.
     Can customer send any message while raising the RMA request?
    Yes, the customers can send the messages and attach file such as images and documents while raising the RMA request.
     How can customer track the RMA request?
    Customers can track the progress of their return requests and communicate with sellers via messages.
     Can we add the custom RMA statuses?
    Yes, the admin can add the custom RMA statuses as per requirement.

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    In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

    Default Configuration Details of Server

    • 1 GB RAM
    • 1 Core Processor
    • 30 GB Hard Disk
    • DB with 1 GB RAM and 1 Core Processor

    * Server Configuration may vary as per application requirements.

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