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      Shopify

      Customer Order Management for Shopify

      Customer Order Management for Shopify:  A simplified yet powerful order management tool for Shopify merchants to enable customers for managing their orders effortlessly. The store owner can let customers raise RMA (Return, Cancel, or Exchange) request, request for order invoice, request the merchant to change their shipping address, and reorder their previous purchase on which ultimate discounts will be offered to the customers.


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      • Description
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      Customer Order Management for Shopify: A perfect order management tool for the merchants to let customers manage their orders efficiently. The merchant having a Shopify store can allow customers to raise RMA requests for the purchased order i.e. request to return, cancel or exchange of order, request for order invoice, change of shipping address, and reorder their previous purchase & get ultimate discount benefits.

      Features

        Benefits for Merchants:

        • A simplified way to configure details in the app related to invoice request, RMA request, change address request.
        • Let customers manage their orders even if they don't have accounts on merchant's store via Order Lookup Functionality.
        • The merchant can manage the return requests raised by the customers directly from the app.
        • Upload order invoice once requested by the customers
        • The merchant can accept or reject the customer’s request for changing the shipping address.
        • Have an advanced filter option to manage reorder, invoice and RMA request listing.
        • Supports Multi-vendor Marketplace app for Shopify as it is now integrated with the customer order management app.
        • Benefits for Customers:

          • The customers can request the merchant to cancel, return or exchange orders, if required.
          • Customers can anytime request the merchant to provide an order invoice. Once provided, the customer can download the file from "My Account" section.
          • Customers can reorder their previous purchase & get ultimate discount benefits.
          • The customers can request the merchant to change their shipping address.
          • Customers can avail discount benefits on the reorder of previous purchases.
          • Customers can manage their orders even if they don't have account created on the merchant's store.

      Support

      For any query or issue please create a support ticket here http://webkul.uvdesk.com/

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      What is the purpose of the Customer Order Management App?
      With the Customer Order Management app for Shopify, the merchant can allow customers to raise RMA request for the purchased order i.e. request to return, cancel or exchange of order, request for order invoice, change of shipping address and reorder their previous purchases & get ultimate discount benefits.

      How can I install the Customer Order Management App?
      To install the app, you need to visit the Shopify App Store and search for the app. Now, enter your Shopify store URL and click the "Get app" button to install the app.

      How to set the discount on reorder for the Customers?
      YUsing this app, admin can provide discount to the customers once the customer reorder his/her previous purchase. And admin needs to set whether he wants to give discount at current reorder or on next reorder. To set discount on reorder, follow the below given procedure: Visit the app section>> Go to Configurations>> Visit "Reorder Discount Configuration">>Enable reorder discount, Set the discount type and fill the details>>Save it.

      How to configure RMA details using this app?
      Admin can configure the details related to Return Merchandise Authorization form RMA Configuration section of the app. There admin can configure the details of Return Request Submission, set the Request type for the customers, set shipping details and many more.

      Is there any option to auto approve customer's request?
      Yes. Admin can auto approve the Return as well as Cancel request of the customers from RMA configuration section of the app. Follow the below given procedure: Visit app section>>Go to Configuration>>click on RMA Configuration>>Visit "Default Settings" section>> Enable the options>>Save it.

      How to get in touch with the experts of Customer Order Management app?
      You can drop a mail at support@webkul.com in case of any query regarding the app.

      Move to Cloud Today

      AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

      GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

      In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

      Default Configuration Details of Server

      • 1 GB RAM
      • 1 Core Processor
      • 30 GB Hard Disk
      • DB with 1 GB RAM and 1 Core Processor

      * Server Configuration may vary as per application requirements.

      Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

      Get Started with Cloud

      As the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

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