Description
Product RMA: WooCommerce Product RMA (Return Merchandise Authorization) allows you to organize a system for customers to request a return without any effort. With the help of WooCommerce RMA Extension, the customer can return the products, and have them replaced or refunded within the admin-specified time limit.
Highlighted Features of WooCommerce RMA Plugin
Guest Users
The guest user can also generate an RMA.
Buyer Admin Communication
The admin and the customer both can communicate regarding any query of the RMA.
RMA Status
The admin can change RMA status - approve, decline, and solve.
RMA Reasons
The admin can create RMA reasons from which a customer can choose a valid reason.
Email Notifications
Email notification of RMA for the admin and the customer as well.
Shipping Label
The admin can also add a new shipping label.
Why do we need WooCommerce RMA Plugin?
End-User satisfaction is very important for any business. By adding an RMA service to your store for the product will improve customer satisfaction. That’s why WooCommerce RMA Extension is essential for any functional e-commerce store. It provides the freedom to the customer to return and exchange the bought goods. The customers will be more confident while purchasing the product. It will create more transparency between the customers and the store owner.
WooCommerce RMA Extension configuration
The admin can configure the RMA from the admin panel and can manage the RMA accordingly -
- Can set the RMA time for customers to generate an RMA.
- Can select the order statuses for which a customer can create an RMA.
- Can set the return address for the products.
- Can add shipping labels to be used while processing an RMA.
- The admin can set the RMA policy.
- The admin can create reasons so that the customer can add reason with the RMA.
Generate New RMA
The customer can generate an RMA to cancel/return/refund a product from the customer end
- The customer can select the resolution type for an RMA.
- The customer can choose the reason for an RMA.
- The customer can attach an image to the RMA.
- The customer can message the admin on an RMA.
- The guest user can also generate an RMA.
The customer can manage the requested RMA and can download the shipping label as well if the customer wants to return the product.
Easy RMA Management
The admin can manage the RMA requested by the customer and can change the status of the RMA accordingly -
- The admin can change the status of an RMA request as approve/decline/resolved.
- The admin can choose shipping label from existing labels. The admin can add new shipping label for an RMA
- The admin can reply with a message to the customer on the RMA
- The admin can view complete details of requested RMA.
RMA Details and Conversation
After generating an RMA, the customer and the admin both can communicate regarding the RMA
- Both can view easily complete order details.
- The customer can put up a query for an RMA.
- The admin can revert to customer's query.
The customer and the admin both can view RMA details like - order id, RMA status, delivery status, resolution type, products, etc.
Support
For any query or issue, please create a support ticket here http://webkul.uvdesk.com/
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