Send Again
Close
X
Login
Already have an account with us Login to your account
X
Sign Up
Create an account with Webkul Store
Please Login to Write Your Review
- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
WooCommerce RMA Plugin helps handle product returns, refunds, and exchanges, reducing delays and confusion. Customers can submit return requests from their account or as guests.
They can choose a refund, replacement, or exchange, and upload images or videos to explain the issue. Admins can set return time limits and manage status and reasons from one place.
Communication and email alerts keep customers and admins updated throughout the return process. It improves customer experience and simplifies returns.
Apart from this, if you want a plugin to sell in physical stores while keeping orders, inventory, customers, and payments synced in real time, check our WooCommerce POS plugin.
Highlighted Features of WooCommerce RMA Module
Guest Users
The guest user can also generate an RMA.
Buyer Admin Communication
The admin and the customer both can communicate regarding any query of the RMA.
RMA Status
The admin can change RMA status - approve, decline, and solve.
RMA Reasons
The admin can create Return Merchandise Authorization reasons from which a customer can choose a valid reason.
Email Notifications
Email notification of Return Merchandise Authorization for the admin and the customer as well.
Shipping Label
The admin can also add a new shipping label.
Why do you need the WooCommerce RMA Plugin?
WooCommerce RMA Plugin helps manage return, refund, and exchange requests simply, improving trust and reducing confusion.
Without a proper system, handling returns manually can cause delays. The default WooCommerce setup does not offer a structured return process, making it hard to track requests.
Customers may feel unsure about return policies, which can affect their buying decisions. This also makes it difficult for admins to respond on time. Store owners use it to simplify return workflows and improve customer experience.
Additionally, you can also boost sales using the Daily Deals for WooCommerce plugin.
Use Cases of WooCommerce RMA
RMA Plugin for WooCommerce supports businesses managing returns, refunds, and exchanges. It fits the use cases that are given below.
-
Easy Return Management
Manage return, refund, and exchange requests in a structured way.
-
Guest Order Returns
Guest users can submit return requests using order details.
-
Product-Based Return Rules
Set return time limits and rules for specific products.
-
Faster Return Communication
Admins and customers can communicate within each RMA request.
-
Damaged Product Handling
Customers can upload images or videos to report issues.
-
Centralized RMA Management
Manage all return requests and updates from one place.
WooCommerce RMA Extension Configuration
The admin can configure the RMA from the admin panel and can manage the RMA accordingly -
- Can set the RMA time for customers to generate an RMA.
- Can select the order statuses for which a customer can create an RMA.
- Can set the return address for the products.
- Can add shipping labels to be used while processing an RMA.
- Admin can set the Return Merchandise Authorization policy.
- The admin can create reasons so that the customer can add reason with the RMA.
Generate New RMA
The customer can generate an RMA to cancel/return/refund a product from the customer end
- Customer can select the resolution type for an RMA.
- The customer can choose the reason for an RMA.
- Customer can attach an image to the RMA.
- The customer can message the admin on an RMA.
- Guest user can also generate an RMA.
The customer can manage the requested RMA and can download the shipping label as well if the customer wants to return the product.
Easy RMA Management
The admin can manage the Return Merchandise Authorization requested by the customer and can change the status of the RMA accordingly -
- Admin can change the status of an RMA request as approve/decline/resolved.
- The admin can choose shipping label from existing labels. The admin can add new shipping label for an RMA
- Admin can reply with a message to the customer on the RMA
- The admin can view complete details of requested RMA.
RMA Details and Conversation
After generating an RMA, the customer and the admin both can communicate regarding the RMA
- Both can view easily complete order details.
- The customer can put up a query for an RMA.
- The admin can revert to customer's query.
The customer and the admin both can view Return Merchandise Authorization details like - order id, RMA status, delivery status, resolution type, products, etc.
Support
For any query or issue, please create a support ticket here http://webkul.uvdesk.com/
You may also check our quality WooCommerce Plugins.
Specifications
Product Version2.3.1
Released8 years ago
CategoryWooCommerce, WooCommerce,
Last UpdatedApril 9, 2026 (Today)
License Single application
Supported VersionsWordPress 6.x.x WooCommerce 9.x.x 10.x.x
Recent Reviews
Write a reviewBest support team i ever saw
Posted On -
July 19, 2024
Best support team i ever saw. they help you with everything and respond is very quick
Best Solution Ever
Posted On -
December 27, 2021
Even though I encountered a lot of problems with the Woocommerce Product Return RMA plugin and the bug resolution process was rather long, I still recommend this product because now the plugin is functional and has all the features. one needs to process returns of goods. And the technical support team is responsive and attentive.
Good Plugin and Responsive Support Team
Posted On -
December 27, 2021
I recommend this plugin. If you face any issue with it as I did, don't worry, the support team is willing to help. They fixed a lot of issues for me and also took my improvement suggestions into account. So, even if at first, it didn't work well, now, I can say it's a good plugin.
Feature Availability
Posted On -
February 18, 2020
This app is near exactly everything I was looking for, including having the ability for Guests to complete the return form without creating an account. When I downloaded the Plugin, there were a couple of bugs with the compatibility of my Flatsome Theme, but the customer support resolved literally every single issue and the plugin is running flawlessly. Havent seen plugin support like this in a while. 5/5
Customer Support
Posted On -
January 21, 2020
Good support provide by the team.
Load more reviews
Frequently Asked Questions
In what time span can customers return the products using the RMA Plugin for WooCommerce?
Products can be returned only within the time limit specified by the admin in Return Merchandise Authorization configuration.
Does the WooCommerce Product Return Merchandise Authorization module allow guest users to generate RMA requests?
Both registered and guest users can generate RMA requests using order ID and email.
Can the admin configure a time limit for a particular product to generate RMA?
The admin can set a time limit for a particular product to generate a Return Merchandise Authorization.
Can the customer specify the desired return quantity while generating the RMA?
The customer can return a specific number of products from the total quantity in the order.
Can the admin disable the reason for Return Merchandise Authorization once created?
The admin can select created RMA reasons and disable them when required.
Does this plugin work with multisite?
Yes, WooCommerce RMA Plugin is also compatible with WooCommerce multisite.
Can customers upload images or videos with return requests?
Customers can attach images or videos while submitting return requests using the WooCommerce RMA Plugin.
Can customers choose different return options, like a refund or replacement?
Customers can choose a refund, replacement, or exchange while creating the request.
Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.
Azure free tier hosting for one year with 25+ always free services, for more details please visit Azure Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
Get Started with Cloud- + Features
- - Bugs
2.3.1
- Fixed: Issue with guest user warranty request.
- Fixed: Variable product warning notice while guest user login.
2.3.0
- Fixed: Warranty request for guest user.
- Fixed: Managed warranty request after removed same product from order.
- Fixed: Guest user redirect to request warranty section instead of login section.
- Fixed: Product expiry Date calculated as per the order place date.
- Added: Allowed to upload webp type image file for shipping Label.
- Added: Highlighted return items under the order details at admin side.
2.2.1
- Added: Warranty option shows based on the selected order type.
- Updated: Coding structure according to WordPress coding standards.
2.2.0
- Fixed: Issue where the plugin was not working correctly with certain themes.
- Added: New feature to apply customized CSS for improved user experience.
- Added: Setting to control the activation of custom CSS in the module.
- Improved: The plugin's performance by optimizing database queries.
2.1.3
- Implemented a setting to control the activation of custom CSS in the module.
- Introduced a new feature to apply customized CSS for improved user experience.
- Improved the plugin's performance by optimizing database queries.
- Fixed an issue where the plugin was not working correctly with certain themes.
== 2.1.2 ==
- Add a feature to upload video attachments while creating RMA request.
- Fixed multiple minor issues
== 2.1.0 ==
- Update configuration template layout
- Enhanced with multiple features.
- Update Guest User Request Page User Interface
- Add feature to customize menu title for warranty request page
- Set Variable product warranty for different variations
- Customer will receive email notification when admin performs any changes in prescription status
- Establish the warranty pricing for each product.
- Establish warranty durations and conditions for products on an individual or global basis.
== 2.0.0 ==
- Fixed - Fixed issues.
== 1.8.2 ==
- Fixed - Improved the coding standard and fixed phpcs issues
- Fixed - Updated readme file
== 1.8.1 ==
- Fixed - RMA dropdown order list issue
- Fixed - Improved the coding standard and fixed phpcs issues
- Fixed - Updated readme file
== 1.7.1 ==
- Tweak - Updated current user id filter
- Fix- RMA request issue
- Fix- Variable product Stock update issue.
- Fix- Variable product Name issue.
- Fix- Shipping label bulk delete option.
- Fix- Pagination UI issue.
- Fix- RMA request cancel issue.
== 1.7.0 ==
- Fixed the flow of adding new RMA.
- Added feature to re-open RMA if it is declined by Admin.
- Added restock feature if returned.
- Added filters to view the RMA by RMA status.
- Fixed security issues.
== 1.6.1 ==
- Fixed js issues.
- fixed mail translation.
- Updated .pot file.
== 1.6.0 ==
- Use default WooCommerce templates to send mail for RMA requests.
== 1.5.0 ==
- Introduced multi-language feature, added .pot file.
== 1.4.0 ==
- Now URL will be treated as a hyperlink for RMA policy
- Compatible with latest version of WooCommerce
== 1.3.0 ==
- Success notice added at admin end on status update
- Empty warning added while requesting new RMA
- XSS vulnerabilities fixed
- Removed form resubmission
- Pagination added RMA List front end
== 1.2.0 ==
- Introduced mail notification for conversation [ can enable/disable per RMA request basis ]
== 1.1.0 ==
- Introduced guest RMA feature
- Introduced per product RMA time management
- Provide shipping label upload option on manage RMA page itself
== 1.0.0 ==
- Initial Release
