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Product RMA for WordPress WooCommerce

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Product RMA: WordPress WooCommerce Product RMA (Return Merchandise Authorization) allows you to organize a system for customers to request a return without any efforts. With the help of this module, the customer can return the products, have them replaced or refunded within the admin specified time limit.

$49.00
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Description

Details

Product RMA: WordPress WooCommerce Product RMA (Return Merchandise Authorization) allows you to organize a system for customers to request a return without any efforts. With the help of this module, the customer can return the products, have them replaced or refunded within the admin specified time limit.

Wanna know more how Return Merchandise Authorization works? Check out the Case Study

Highlighted Features

 Guest Users

The guest user can also generate RMA.

 Buyer Admin Communication

The admin and the customer both can communicate regarding any query of the RMA.

 RMA Status

The admin can change RMA status - approve, decline and solved.

 RMA Reasons

The admin can create RMA reasons from which a customer can choose a valid reason.

 Email Notifications

Email notification of RMA for the admin and the customer as well.

 Shipping Label

The admin can also add a new shipping label.

What is the use of this module and why should I use it?

End-User satisfaction is very important for any business. By adding an RMA service to your store for the product will improve customer satisfaction. That’s why RMA is an essential feature of any functional e-commerce store. It provides the freedom to the customer to return and exchange the bought goods. The customers will be more confident while purchasing the product. It will create more transparency between the customers and the store owner.

 Admin Management

The admin can manage the RMA's from his panel and can configure the RMA accordingly. The admin can set the status of the RMA as enabled so that the customer can request an RMA to cancel/return/refund the product.

  • Can set the RMA time for customers to generate an RMA
  • Can set the status of RMA for which a customer can generate an RMA
  • Can set the return address for the products
  • Can add shipping labels to be used while processing an RMA
  • Can add/edit/delete RMA reasons
  • Can manage the RMA's
 Admin Management

 Customer Management

The customer can request an RMA to cancel/return/refund a product and can select the RMA reason to generate an RMA. The customer can manage the requested RMA under RMA option.

  • Can request an RMA
  • Can select the resolution type for an RMA
  • Can attach an image to the RMA
  • Can manage the requested RMA
  • Can message the admin on an RMA
  • Can download the shipping label to return the product
  • Can request an RMA as a guest
 Customer Management

 RMA Management

The admin can manage the RMA requested by the customer and can change the status of the RMA accordingly. If the customer wants to return a product then the admin can add new shipping label for the customer to return the product.

  • Admin can approve/decline the RMA request
  • Admin can reply with a message to the customer on the RMA
  • Admin can add new shipping label for an RMA
 RMA Management

RMA configuration

The admin can configure the RMA from the admin panel and can manage the RMA accordingly -

  • Can set the RMA time for customers to generate an RMA.
  • Can select the order statuses for which a customer can create an RMA.
  • Can set the return address for the products.
  • Can add shipping labels to be used while processing an RMA.
  • The admin can set the RMA policy.
  • The admin can create reasons so that the customer can add reason with the RMA.
 RMA configuration

Generate New RMA

The customer can generate an RMA to cancel/return/refund a product from the customer end

  • The customer can select the resolution type for an RMA.
  • The customer can choose the reason for an RMA.
  • The customer can attach an image to the RMA.
  • The customer can message the admin on an RMA.
  • The guest user can also generate an RMA.

The customer can manage the requested RMA and can download the shipping label as well if the customer wants to return the product.

 Generate New RMA

Easy RMA Management

The admin can manage the RMA requested by the customer and can change the status of the RMA accordingly -

  • The admin can change the status of an RMA request as approve/decline/resolved.
  • The admin can choose shipping label from existing labels. The admin can add new shipping label for an RMA
  • The admin can reply with a message to the customer on the RMA
  • The admin can view complete details of requested RMA.
 Easy RMA Management

RMA Details and Conversation

After generating an RMA, the customer and the admin both can communicate regarding the RMA

  • Both can view easily complete order details.
  • The customer can put up a query for an RMA.
  • The admin can revert to customer's query.

The customer and the admin both can view RMA details like - order id, RMA status, delivery status, resolution type, products, etc.

 RMA Details and Conversation

 Features -

  • Using Product RMA, the customer can cancel/return/exchange the products.
  • The admin can manage RMA status as well as reasons.
  • The admin can set order status for RMA.
  • The admin can manage the return policy.
  • The buyer and the admin both can communicate at store end.
  • The customer can upload images while requesting RMA.
  • Email notification of RMA for the admin and the customer as well.
  • The customer can print RMA details and shipping label easily.
  • The guest user also can generate an RMA request.
  • The customer can choose the resolution type.
  • The admin can set per product RMA time management.
  • Provide shipping label upload option to Manage RMA page itself.
  • Introduced mail notification for conversation.
  • Supports multi-language feature added .pot file for translation.

 Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com/

Reviews

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5.0
based on 3 reviews
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Terry Ellis
Posted On - October 3, 2019
Great extensions and support
Great support, thank you!
D
deltaos
Posted On - March 18, 2019
Customer Support
Support very fast and excellent. I really like the plugin and it's very useful!
W
wijtec
Posted On - July 12, 2018
(Netherlands)
Customer Support
My problem was well documented but even so the support team helped very friendly. They even changed some CSS code so the plugin worked well with my theme.

FAQ

 Frequently Asked Questions

 In what time span can the customers return the products?
The products can be returned only within the time limit specified by the admin.
 
 Does the WooCommerce Product Return RMA module allows the guest users to generate RMA request?
Yes, the registered and the guest users both can generate RMA request. And for this, they have to provide order id & email address and the rest of the workflow is the same as for the registered customers.
 
 Can the admin configure time limit for a particular product to generate RMA?
Yes, the admin can also set the time limit for a particular product to generate RMA.
 
 Can the customer specify desired return quantity while generating the RMA?
Yes, the customer can return a specific number of products out of the total number of products he/she has placed an order for.
 
 Can the admin disable the reason for RMA once created?
Yes, the admin can select created reasons and easily disable them.
 
 What is the major feature of the WooCommerce Product Return RMA?
The WooCommerce Product Return RMA allows customers to put up a query related to the return to the admin. The admin can answer the queries of the customers.

Cloud

Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server -
  • 1 GB RAM
  • 1 Core Processor
  • 30 GB Hard Disk
  • DB with 1 GB RAM and 1 Core Processor
(Server Configuration may vary as per application requirements.)
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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Customization

Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation (Paid Service)
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