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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
Product RMA: WordPress WooCommerce Product RMA (Return Merchandise Authorization) allows you to organize a system for customers to request a return without any efforts. With the help of this module, the customer can return the products, have them replaced or refunded within the admin specified time limit.
Wanna know more how Return Merchandise Authorization works? Check out the Case Study
Highlighted Features
Guest Users
The guest user can also generate RMA.
Buyer Admin Communication
The admin and the customer both can communicate regarding any query of the RMA.
RMA Status
The admin can change RMA status - approve, decline and solved.
RMA Reasons
The admin can create RMA reasons from which a customer can choose a valid reason.
Email Notifications
Email notification of RMA for the admin and the customer as well.
Shipping Label
The admin can also add a new shipping label.
What is the use of this module and why should I use it?
End-User satisfaction is very important for any business. By adding an RMA service to your store for the product will improve customer satisfaction. That’s why RMA is an essential feature of any functional e-commerce store. It provides the freedom to the customer to return and exchange the bought goods. The customers will be more confident while purchasing the product. It will create more transparency between the customers and the store owner.
RMA configuration
The admin can configure the RMA from the admin panel and can manage the RMA accordingly -
- Can set the RMA time for customers to generate an RMA.
- Can select the order statuses for which a customer can create an RMA.
- Can set the return address for the products.
- Can add shipping labels to be used while processing an RMA.
- The admin can set the RMA policy.
- The admin can create reasons so that the customer can add reason with the RMA.
Generate New RMA
The customer can generate an RMA to cancel/return/refund a product from the customer end
- The customer can select the resolution type for an RMA.
- The customer can choose the reason for an RMA.
- The customer can attach an image to the RMA.
- The customer can message the admin on an RMA.
- The guest user can also generate an RMA.
The customer can manage the requested RMA and can download the shipping label as well if the customer wants to return the product.
Easy RMA Management
The admin can manage the RMA requested by the customer and can change the status of the RMA accordingly -
- The admin can change the status of an RMA request as approve/decline/resolved.
- The admin can choose shipping label from existing labels. The admin can add new shipping label for an RMA
- The admin can reply with a message to the customer on the RMA
- The admin can view complete details of requested RMA.
RMA Details and Conversation
After generating an RMA, the customer and the admin both can communicate regarding the RMA
- Both can view easily complete order details.
- The customer can put up a query for an RMA.
- The admin can revert to customer's query.
The customer and the admin both can view RMA details like - order id, RMA status, delivery status, resolution type, products, etc.
Features -
- Using Product RMA, the customer can cancel/return/exchange the products.
- The admin can manage RMA status as well as reasons.
- The admin can set order status for RMA.
- The admin can manage the return policy.
- The buyer and the admin both can communicate at store end.
- The customer can upload images while requesting RMA.
- Email notification of RMA for the admin and the customer as well.
- The customer can print RMA details and shipping label easily.
- The guest user also can generate an RMA request.
- The customer can choose the resolution type.
- The admin can set per product RMA time management.
- Provide shipping label upload option to Manage RMA page itself.
- Introduced mail notification for conversation.
- Supports multi-language feature added .pot file for translation.
Support
For any query or issue, please create a support ticket here http://webkul.uvdesk.com/
You may also check our quality WooCommerce Plugins.
Recent Reviews
Write a reviewBest Solution Ever
Posted On -
December 27, 2021
Even though I encountered a lot of problems with the Woocommerce Product Return RMA plugin and the bug resolution process was rather long, I still recommend this product because now the plugin is functional and has all the features. one needs to process returns of goods. And the technical support team is responsive and attentive.
Good Plugin and Responsive Support Team
Posted On -
December 27, 2021
I recommend this plugin. If you face any issue with it as I did, don't worry, the support team is willing to help. They fixed a lot of issues for me and also took my improvement suggestions into account. So, even if at first, it didn't work well, now, I can say it's a good plugin.
Feature Availability
Posted On -
February 18, 2020
This app is near exactly everything I was looking for, including having the ability for Guests to complete the return form without creating an account. When I downloaded the Plugin, there were a couple of bugs with the compatibility of my Flatsome Theme, but the customer support resolved literally every single issue and the plugin is running flawlessly. Havent seen plugin support like this in a while. 5/5
Customer Support
Posted On -
January 21, 2020
Good support provide by the team.
Great extensions and support
Posted On -
October 3, 2019
Great support, thank you!
Load more reviews
Frequently Asked Questions
In what time span can the customers return the products?
The products can be returned only within the time limit specified by the admin.
Does the WooCommerce Product Return RMA module allows the guest users to generate RMA request?
Yes, the registered and the guest users both can generate RMA request. And for this, they have to provide order id & email address and the rest of the workflow is the same as for the registered customers.
Can the admin configure time limit for a particular product to generate RMA?
Yes, the admin can also set the time limit for a particular product to generate RMA.
Can the customer specify desired return quantity while generating the RMA?
Yes, the customer can return a specific number of products out of the total number of products he/she has placed an order for.
Can the admin disable the reason for RMA once created?
Yes, the admin can select created reasons and easily disable them.
What is the major feature of the WooCommerce Product Return RMA?
The WooCommerce Product Return RMA allows customers to put up a query related to the return to the admin. The admin can answer the queries of the customers.
Does this plugin work with multisite?
Yes, this plugin is compatible with multisite.
Move to Cloud Today
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In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
Get Started with Cloud- + Features
- - Bugs
== 2.0.0 ==
- Fixed - Fixed issues.
== 1.8.2 ==
- Fixed - Improved the coding standard and fixed phpcs issues
- Fixed - Updated readme file
== 1.8.1 ==
- Fixed - RMA dropdown order list issue
- Fixed - Improved the coding standard and fixed phpcs issues
- Fixed - Updated readme file
== 1.7.1 ==
- Tweak - Updated current user id filter
- Fix- RMA request issue
- Fix- Variable product Stock update issue.
- Fix- Variable product Name issue.
- Fix- Shipping label bulk delete option.
- Fix- Pagination UI issue.
- Fix- RMA request cancel issue.
== 1.7.0 ==
- Fixed the flow of adding new RMA.
- Added feature to re-open RMA if it is declined by Admin.
- Added restock feature if returned.
- Added filters to view the RMA by RMA status.
- Fixed security issues.
== 1.6.1 ==
- Fixed js issues.
- fixed mail translation.
- Updated .pot file.
== 1.6.0 ==
- Use default WooCommerce templates to send mail for RMA requests.
== 1.5.0 ==
- Introduced multi-language feature, added .pot file.
== 1.4.0 ==
- Now URL will be treated as a hyperlink for RMA policy
- Compatible with latest version of WooCommerce
== 1.3.0 ==
- Success notice added at admin end on status update
- Empty warning added while requesting new RMA
- XSS vulnerabilities fixed
- Removed form resubmission
- Pagination added RMA List front end
== 1.2.0 ==
- Introduced mail notification for conversation [ can enable/disable per RMA request basis ]
== 1.1.0 ==
- Introduced guest RMA feature
- Introduced per product RMA time management
- Provide shipping label upload option on manage RMA page itself
== 1.0.0 ==
- Initial Release
