Description
Digital commerce has gained potential with each passing day, and the only reason is because of our valuable customers. The inclination of people towards online shopping has added to the rise in e-commerce.
For that reason, we, as business entrepreneurs mustn’t let out customers' expectations down and this is one prime reason so as to why merchants try to keep in regular touch with their customers. This extension helps you to integrate a live chat system in your marketplace.
It facilitates customers to receive instant replies from the sellers regarding queries associated with any product or service. Not only will this extension serve to convert sales and generate revenue, but it will also develop a sense of goodwill and trust amongst your customers.
Please Note:
- You must be using Magento 2 Multi Vendor, otherwise, Marketplace Buyer Seller Chat will not work.
- The node must be installed on your server as it is required for the chat.
Highlighted Features
Live Chat System
Integrate Socket.IO and KnockoutJS-based live chat in your marketplaces.
Chat with Multiple Buyers at one time
The sellers of the store can chat with multiple buyers at a time.
Add Attachments
While sending messages, attachments can also be added. The admin sets the size of the file.
Emoji Support
To express better, both the sellers and the admin can send and exchange emojis as well.
What is the use of this module and why should I use it?
The Magento 2 live chat system is the fastest and easiest way for customers to reach out for their queries A vendor can manage multiple queries at once and reply to customers. Using a chat system, the vendors can provide a personalized experience to each customer.
Buyer Seller Chat Marketplace Add-on has various uses, it lets customers do quick login as well as sign-up from the chat window. Also, customers and vendors can share files, images, and documents over chat messages.
Introduce Buyer Seller Chat to Marketplace
The admin has the following options available for configuring the Buyer-Seller Chat:
- Host Name – Enter the hostname of your online store.
- Port Number – Enter any available port number for the chat system.
- Start/Stop Server – Enable or disable the Buyer-Seller Chat server.
- Chat Name – Set the storefront name for the Buyer-Seller Chat.
- HTTPS Enabled – Supports Hyper Text Transfer Protocol Secure (HTTPS) websites.
- Set the file size limit for attachments.
Login/Sign Up via Chat Window
If a customer is not logged into the store, the customer can do the login from the chat window also.
- Ease of access.
- Create an account quickly.
- Improvises and lures more customer traffic.
- A login process is an essential step to customer retention.
- A swift login process enhances the user experience as well.
Sound Alerts
Whenever someone sends a new message, the chat user also hears the sound alert for the chat message. The customers and the sellers can both enable or disable the sound alerts for the new chat messages from the chat window settings.
- The customers and the sellers can both enable or disable the sound alerts for the new chat messages.
- New Message Sound Alert
- Mute/Unmute the alerts
- Sound alerts play an important role in notifying customers about important notifications so that they do not miss any exigent information.
Chat Profile Picture
The customer and the seller can upload a custom image file for the chat profile picture.
- Upload custom chat profile
- Supports jpg, jpeg, png
- A profile picture defines the authenticity of the sellers and customers.
- Better customer-seller identification enhances customer loyalty.
Chat Status
The customer and the seller can change their chat status to Online, Busy, or Offline.
- Customers and sellers can alter their status as per their availability.
- Both, the customers and sellers can switch their status to Online when available.
- The status can be switched to Busy.
- When not available, the customers and seller can switch the status to Offline.
Chat History
The customer can view the complete history of the chat conversation with the seller. There will be three options to view the chat history: –
- The conversation history can be viewed for Last 24 Hours
- Also, customers can view conversation history for Last 7 Days
- Overall conversation history will be available under Forever.
- A conversation history displays essential conversation chats when there is a need.
Pop-Up Notifications
When any new message is received by a customer or a seller, the pop-up notification will appear on top. The pop-up notification will show the chat user name, profile icon, message, and hostname.
- The pop-up notification will show the chat user name, profile icon, message, and hostname.
- New message pop-up notifications
- Customer and seller both receive notifications.
- Notifications keep the customers alert about store-related notifications.
Seller Chat Panel
The Marketplace Chat System side panel will appear on the right. Here all the online customers who have initiated the chat with this seller will appear. This side panel will be active and available on all the pages of the store for the sellers. The seller can chat with multiple customers in one instance.
- Seller Chat Panel is available everywhere
- The seller can chat with multiple customers
- Send file attachments
- Block/unblock a customer.
Customer Profile View
The seller can visit the customer profile by chat box and can also block and unblock the customer from the chat section. Here the seller will
- Can view the customer’s profile directly from the chat box.
- Can gain valuable insights into the customer’s previous interactions and purchase behavior.
- Have the option to block or unblock specific customers.
- Can provide a reason for blocking a customer.
Chat Window Option
These features enhance the seller’s experience in managing conversations with customers through the chat window.
- To reduce it to a small icon or tab, click on the minimize option.
- Click on the scale page layout option which enables the seller to adjust the size of the window according to their preference.
- The overlay option allows the seller to overlay the chat window on top of other windows.
Chat with Sellers
Customer can check their chat history with sellers and access the chat list.
- Customer can view their entire chat history with the seller in the chat history section.
- Easily find and review their past conversations.
- Can compose new messages and send them to sellers.
Customer Detail View
The seller can view the complete information of the customer from the chat section. Below are the details that can be viewed by the seller:
- Can view the customer complete address.
- The seller can check the customer order list.
- Can view the contact detail, order count and base total of the orders.
Alerts Via Email for Offline Buyers
If the customer is offline, the Magento 2 Marketplace Buyer-Seller Chat allows the customer to receive email notification of the received query.
- It allows buyers to contact sellers at any time.
- Buyers receive an email for the response received when they were offline.
- It ensures that no communications are lost, even if the buyer is not online.
- Boost communication between buyers and sellers.
- Facilitates transactions and complete deals.
Features-
- Socket.IO and KnockoutJS-based real-time chat system.
- Admin can stop or start a chat server from the back-end.
- Set marketplace chat system name to display on the storefront.
- The seller can send and receive chat messages with multiple buyers.
- The seller can block a customer from sending any new chat messages.
- Admin can see the blocked customers list.
- Every seller and buyer can change their chat profile image.
- Attach file attachments in the messages.
- Admin can set a file size limit for attachments.
- Customers and sellers can send offline chat messages.
- The seller can view each buyer's history from the chat window.
- Seller and buyer can change their chat status to online, busy, or offline.
- Supports emojis
- Push notification is there to notify for the new message.
- Customers can do instant login from the chat window.
- Fully compatible with mobile devices.
- New customers can register using the chat window.
- Customers can also view their chat history.
- Admin can view the buyer-seller chat history from the backend.
- Customers can enable or disable chat notification sound.
- The module source code is 100% open for customization.
Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com/.
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