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    Magento 2 Marketplace Buyer Seller Chat

    Magento 2 Marketplace Buyer Seller Chat allows customers to chat with seller directly and receive instant replies from the sellers. Using this you can integrate the live chat system into the marketplace.



    • User can signup & login from the chat window.

    • The vendors/sellers of the store can chat with multiple buyers at a time.

    • The users and sellers/vendors can send attachments on the chat box.

    • It allows push notification for notifying the new messages.

    • The chat status can be updated as Online, Busy and Offline.

    • Alert notifications are available for the new incoming chats.

    • The sellers/vendors and users can update the profile image.

    • Users can view the complete history of the chat conversation with the sellers/vendors.

    • The sellers/vendors can block or unblock the users.

    • Both the sellers/vendors and the admin can send and exchange emojis.

    • Buyers receive emails about new messages from sellers when offline.


    Screenshots
    Magento 2 Marketplace Buyer Seller Chat Magento 2 Marketplace Buyer Seller Chat Magento 2 Marketplace Buyer Seller Chat Magento 2 Marketplace Buyer Seller Chat Magento 2 Marketplace Buyer Seller Chat Magento 2 Marketplace Buyer Seller Chat Magento 2 Marketplace Buyer Seller Chat Magento 2 Marketplace Buyer Seller Chat Magento 2 Marketplace Buyer Seller Chat Magento 2 Marketplace Buyer Seller Chat
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    • Description
    • Reviews
    • FAQ
    • Customers ()
    • Specifications
    • Cloud Hosting
    • Changelog

    Digital commerce has gained potential with each passing day, and the only reason is because of our valuable customers. The inclination of people towards online shopping has added to the rise in e-commerce.

    For that reason, we, as business entrepreneurs mustn’t let out customers' expectations down and this is one prime reason so as to why merchants try to keep in regular touch with their customers. This extension helps you to integrate a live chat system in your marketplace.

    It facilitates customers to receive instant replies from the sellers regarding queries associated with any product or service. Not only will this extension serve to convert sales and generate revenue, but it will also develop a sense of goodwill and trust amongst your customers.

    Please Note:

    • You must be using Magento 2 Multi Vendor, otherwise, Marketplace Buyer Seller Chat will not work.
    • The node must be installed on your server as it is required for the chat.
    Magento 2 Marketplace Buyer Seller Chat

    Highlighted Features

     Live Chat System

    Integrate Socket.IO and KnockoutJS-based live chat in your marketplaces.

     Chat with Multiple Buyers at one time

    The sellers of the store can chat with multiple buyers at a time.

     Add Attachments

    While sending messages, attachments can also be added. The admin sets the size of the file.

     Emoji Support

    To express better, both the sellers and the admin can send and exchange emojis as well.

     Mobile Compatibility

    It is fully compatible with mobile devices.

     Push Notifications

    It allows push notification for notifying the new messages.

     What is the use of this module and why should use it?

    The Magento 2 live chat system is the fastest and easiest way for customers to reach out for their queries A vendor can manage multiple queries at once and reply to customers. Using a chat system, the vendors can provide a personalized experience to each customer.

    Buyer Seller Chat Marketplace Add-on has various uses, it lets customers do quick login as well as sign-up from the chat window. Also, customers and vendors can share files, images, and documents over chat messages.

     Introduce Buyer Seller Chat to Marketplace

    The admin has the following options available for configuring the Buyer-Seller Chat:

    • Host Name – Enter the hostname of your online store.
    • Port Number – Enter any available port number for the chat system.
    • Start/Stop Server – Enable or disable the Buyer-Seller Chat server.
    • Chat Name – Set the storefront name for the Buyer-Seller Chat.
    • HTTPS Enabled – Supports Hyper Text Transfer Protocol Secure (HTTPS) websites.
    • Set the file size limit for attachments.
     Introduce Buyer Seller Chat to Marketplace

     Login/Sign Up via Chat Window

    If a customer is not logged into the store, the customer can do the login from the chat window also.

    • Ease of access.
    • Create an account quickly.
    • Improvises and lures more customer traffic.
    • A login process is an essential step to customer retention.
    • A swift login process enhances the user experience as well.
     Login via Chat Window

     Sound Alerts

    Whenever someone sends a new message, the chat user also hears the sound alert for the chat message. The customers and the sellers can both enable or disable the sound alerts for the new chat messages from the chat window settings.

    • The customers and the sellers can both enable or disable the sound alerts for the new chat messages.
    • New Message Sound Alert
    • Mute/Unmute the alerts
    • Sound alerts play an important role in notifying customers about important notifications so that they do not miss any exigent information.
    Sound Alerts

     Chat Profile Picture

    The customer and the seller can upload a custom image file for the chat profile picture.

    • Upload custom chat profile
    • Supports jpg, jpeg, png
    • A profile picture defines the authenticity of the sellers and customers.
    • Better customer-seller identification enhances customer loyalty.
    Chat Profile Picture

     Chat Status

    The customer and the seller can change their chat status to Online, Busy, or Offline.

    • Customers and sellers can alter their status as per their availability.
    • Both, the customers and sellers can switch their status to Online when available.
    • The status can be switched to Busy.
    • When not available, the customers and seller can switch the status to Offline.
    Chat Status

     Chat History

    The customer can view the complete history of the chat conversation with the seller. There will be three options to view the chat history: –

    • The conversation history can be viewed for Last 24 Hours
    • Also, customers can view conversation history for Last 7 Days
    • Overall conversation history will be available under Forever.
    • A conversation history displays essential conversation chats when there is a need.
     Chat History

     Pop-Up Notifications

    When any new message is received by a customer or a seller, the pop-up notification will appear on top. The pop-up notification will show the chat user name, profile icon, message, and hostname.

    • The pop-up notification will show the chat user name, profile icon, message, and hostname.
    • New message pop-up notifications
    • Customer and seller both receive notifications.
    • Notifications keep the customers alert about store-related notifications.
     Pop-Up Notifications

     Seller Chat Panel

    The Marketplace Chat System side panel will appear on the right. Here all the online customers who have initiated the chat with this seller will appear. This side panel will be active and available on all the pages of the store for the sellers. The seller can chat with multiple customers in one instance.

    • Seller Chat Panel is available everywhere
    • The seller can chat with multiple customers
    • Send file attachments
    • Block/unblock a customer.
     Seller Chat Panel

    Customer Profile View

    The seller can visit the customer profile by chat box and can also block and unblock the customer from the chat section. Here the seller will

    • Can view the customer’s profile directly from the chat box.
    • Can gain valuable insights into the customer’s previous interactions and purchase behavior.
    • Have the option to block or unblock specific customers.
    • Can provide a reason for blocking a customer.
    Customer Profile View

    Chat Window Option

    These features enhance the seller’s experience in managing conversations with customers through the chat window.

    • To reduce it to a small icon or tab, click on the minimize option.
    • Click on the scale page layout option which enables the seller to adjust the size of the window according to their preference.
    • The overlay option allows the seller to overlay the chat window on top of other windows.
    Chat Window Option

    Chat with Sellers

    Customer can check their chat history with sellers and access the chat list.

    • Customer can view their entire chat history with the seller in the chat history section.
    • Easily find and review their past conversations.
    • Can compose new messages and send them to sellers.
    Chat with Sellers

    Customer Detail View

    The seller can view the complete information of the customer from the chat section. Below are the details that can be viewed by the seller:

    • Can view the customer complete address.
    • The seller can check the customer order list.
    • Can view the contact detail, order count and base total of the orders.
    Customer Detail View

    Alerts Via Email for Offline Buyers

    If the customer is offline, the Magento 2 Marketplace Buyer-Seller Chat allows the customer to receive email notification of the received query.

    • It allows buyers to contact sellers at any time.
    • Buyers receive an email for the response received when they were offline.
    • It ensures that no communications are lost, even if the buyer is not online.
    • Boost communication between buyers and sellers.
    • Facilitates transactions and complete deals.
    Alerts Via Email for Offline Buyers

     Features-

    • Socket.IO and KnockoutJS-based real-time chat system.
    • Admin can stop or start a chat server from the back-end.
    • Set marketplace chat system name to display on the storefront.
    • The seller can send and receive chat messages with multiple buyers.
    • The seller can block a customer from sending any new chat messages.
    • Admin can see the blocked customers list.
    • Every seller and buyer can change their chat profile image.
    • Attach file attachments in the messages.
    • Admin can set a file size limit for attachments.
    • Customers and sellers can send offline chat messages.
    • The seller can view each buyer's history from the chat window.
    • Seller and buyer can change their chat status to online, busy, or offline.
    • Supports emojis  
    • Push notification is there to notify for the new message.
    • Customers can do instant login from the chat window.
    • Fully compatible with mobile devices.
    • New customers can register using the chat window.
    • Customers can also view their chat history.
    • Admin can view the buyer-seller chat history from the backend.
    • Customers can enable or disable chat notification sound.
    • The module source code is 100% open for customization.

    Support

    For any query or issue please create a support ticket here http://webkul.uvdesk.com/.

    You may also check our quality Adobe Commerce Extensions.

    Specifications

    Product Version5.0.3-p2
    Released6 years ago
    Last UpdatedNovember 9, 2023 (20 days ago)
    Supported VersionsMagento  2.0.x  2.1.x  2.2.x  2.3.x  2.4.x  
    Rating 5.0
    based on 2 reviews

    Recent Reviews

    Write a review

    Works exactly as intended

    Posted On - June 23, 2020

    We had a bit of trouble with the required server files but Webkul's support team made the effort to compile the server keys for us so the chat module can work in HTTPS.

    Good Service

    Posted On - April 6, 2018

    Good service. Good product..keep it up

    Frequently Asked Questions

     Which Magento 2 extension supports the buyer-seller chat feature?
    Magento 2 Marketplace Buyer Seller Chat allows the buyer-seller chat feature.
     
     Can sellers chat with multiple buyers?
    The sellers of the marketplace chat with multiple buyers at one time.
     
     Can sellers block the customers?
    The sellers can block any customer by simply tapping on the block icon against the customer chat. The seller will have to provide the reason for blocking as well.
     
     What is the additional feature of this extension?
    One can send attachments along with their messages. The admin defines the size of the file in the admin panel.
     
     Does this extension allow push notifications for messages?
    Yes, for any new message push notifications will be sent.

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    In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

    Default Configuration Details of Server

    • 1 GB RAM
    • 1 Core Processor
    • 30 GB Hard Disk
    • DB with 1 GB RAM and 1 Core Processor

    * Server Configuration may vary as per application requirements.

    Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

    Get Started with Cloud
    • + Features
    • - Bugs
    Version 5.0.3 C.E. -p2
    • + If the customer refreshes the page the chatbox options will not reset to the default value
    • + If the seller's chat panel is in scale page mode then on refresh it will not reset to overlay
    • - Bugs Fixed
    Version 5.0.3 C.E. -p1
    • Bugs Fixed
    Version 5.0.3 C.E.
    • + Compatible with Magento 2.4.6 and Marketplace 5.0.*
    • + Seller can block buyer from the chat window as well as chat panel
    • + Seller can view buyer's details from the chat window
    • + Buyer/Seller can view their chat history from the My Chats option in the account navigation
    • + Buyer gets an email regarding new messages from the seller if the buyer is offline
    • + Buyer/Seller can send multiple files
    • + Update the UI design
    • - Bugs Fixed
    Version 5.0.2 C.E.
    • + Compatible with Magento 2.4.4 and Marketplace 5.0.5
    Version 5.0.1 C.E.
    • + Compatible with Magento 2.4.1 and Marketplace 5.0.4
    Version 5.0.0 C.E.
    • + Compatible with Magento 2.4.* and Marketplace 5.*.*
    Version 4.0.3-p1
    • + If the customer refreshes the page the chatbox options will not reset to default value
    • + If the seller's chat panel is in scale page mode then on refresh it will not reset to overlay
    • - Bugs Fixed
    Version 4.0.3
    • + Compatible with Magento 2.4.6EE and Marketplace 4.0.*
    • + Seller can block buyer from the chat window as well as chat panel
    • + Seller can view buyer's details from the chat window
    • + Buyer/Seller can view there chat history from My Chats option in account navigation
    • + Buyer gets an email regarding new messages from the seller if buyer is offline
    • + Buyer/Seller can send multiple files + Update the UI design
    • - Bugs Fixed
    Version 4.0.2 E.E.
    • + Compatible with Magento 2.4.4EE and Marketplace 4.0.4
    Version 4.0.1 E.E.
    • + Compatible with Magento 2.4.1EE and Marketplace 4.0.4
    Version 4.0.0 E.E.
    • + Compatible with Magento 2.4.*EE and Marketplace 4.*.*
    Version 3.0.0
    • + Updated according to Magento 2.3.x and Marketplace 3.x.x version
    • + Private content feature implemented.
    • - Bugs Fixed.
    Version 2.2.0
    • + Compatible with Magento 2.2.* and Marketplace 2.3.*
    • + Private content feature implemented.
    • - Bugs Fixed.
    Version 2.0.3
    • - Bugs Fixed.
    • + If seller change status, it will reflect to all customer's chat window without refreshing page.
    • + Seller/Buyer can send attachment from the chat window.
    • + Seller can block buyer for chat.
    • + Seller can load each cutomer chat history from chat window.
    • + Buyer can register from Chat Window.
    • + Admin can view the Blocked Buyer list.
    Version 2.0.2
    • + Compatible with Magento2.2.* and Marketplace 2.1.*
    Version 2.0.1
    • - Bugs Fixed.
    • + Seller will be notified if customer goes offline during chat.
    Version 2.0.0
    • + Socket.io & KnockoutJS based real-time Chat System.
    • + Admin can Stop & Start Chat Server.
    • + Admin can set chat name to display on frontend.
    • + Seller can chat with multiple buyers.
    • + Seller can change his profile image.
    • + Seller can load each buyer history from the chat window.
    • + Seller and Buyer can change their status to Online, Busy, Offline.
    • + Emoji supports.
    • + Push Notification is there to notify the seller and buyer.
    • + Customers can log in using the chat window.
    • + Customers can change their profile image.
    • + Customers can load their chat history.
    • + Customers can update their chat status.
    • + Customers can enable & disable chat notification sound.