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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
Digital commerce has gained potential with each passing day, and the only reason is because of our valuable customers. The inclination of people towards online shopping has added to the rise in e-commerce.
For that reason, we, as business entrepreneurs mustn’t let out customers' expectations down and this is one prime reason so as to why merchants try to keep in regular touch with their customers. This extension helps you to integrate a live chat system in your marketplace.
It facilitates customers to receive instant replies from the sellers regarding queries associated with any product or service. Not only will this extension serve to convert sales and generate revenue, but it will also develop a sense of goodwill and trust amongst your customers.
Please Note:
- You must be using Magento 2 Multi Vendor, otherwise, Marketplace Buyer Seller Chat will not work.
- The node must be installed on your server as it is required for the chat.
Highlighted Features
Live Chat System
Integrate Socket.IO and KnockoutJS-based live chat in your marketplaces.
Chat with Multiple Buyers at one time
The sellers of the store can chat with multiple buyers at a time.
Add Attachments
While sending messages, attachments can also be added. The admin sets the size of the file.
Emoji Support
To express better, both the sellers and the admin can send and exchange emojis as well.
What is the use of this module and why should I use it?
A live chat system is the fastest and easiest way for the customers to reach out to the vendors. A vendor can manage multiple queries at once and reply to customers. Using a chat system, the vendors can provide a personalized experience to each customer. Buyer Seller Chat Marketplace Add-on has various uses, it lets customers do quick login as well as sign-up from the chat window. Also, customers and vendors can share files, images, and documents over chat messages.
Introduce Buyer Seller Chat to Marketplace
The admin has the following options available for configuring the Buyer-Seller Chat:
- Host Name – Enter the hostname of your online store.
- Port Number – Enter any available port number for the chat system.
- Start/Stop Server – Enable or disable the Buyer-Seller Chat server.
- Chat Name – Set the storefront name for the Buyer-Seller Chat.
- HTTPS Enabled – Supports Hyper Text Transfer Protocol Secure (HTTPS) websites.
- Set the file size limit for attachments.
Login/Sign Up via Chat Window
If a customer is not logged into the store, the customer can do the login from the chat window also.
- Ease of access.
- Create an account quickly.
- Improvises and lures more customer traffic.
- A login process is an essential step to customer retention.
- A swift login process enhances the user experience as well.
Sound Alerts
Whenever someone sends a new message, the chat user also hears the sound alert for the chat message. The customers and the sellers can both enable or disable the sound alerts for the new chat messages from the chat window settings.
- The customers and the sellers can both enable or disable the sound alerts for the new chat messages.
- New Message Sound Alert
- Mute/Unmute the alerts
- Sound alerts play an important role in notifying customers about important notifications so that they do not miss any exigent information.
Chat Profile Picture
The customer and the seller can upload a custom image file for the chat profile picture.
- Upload custom chat profile
- Supports jpg, jpeg, png
- A profile picture defines the authenticity of the sellers and customers.
- Better customer-seller identification enhances customer loyalty.
Chat Status
The customer and the seller can change their chat status to Online, Busy, or Offline.
- Customers and sellers can alter their status as per their availability.
- Both, the customers and sellers can switch their status to Online when available.
- The status can be switched to Busy.
- When not available, the customers and seller can switch the status to Offline.
Chat History
The customer can view the complete history of the chat conversation with the seller. There will be three options to view the chat history: –
- The conversation history can be viewed for Last 24 Hours
- Also, customers can view conversation history for Last 7 Days
- Overall conversation history will be available under Forever.
- A conversation history displays essential conversation chats when there is a need.
Pop-Up Notifications
When any new message is received by a customer or a seller, the pop-up notification will appear on top. The pop-up notification will show the chat user name, profile icon, message, and hostname.
- The pop-up notification will show the chat user name, profile icon, message, and hostname.
- New message pop-up notifications
- Customer and seller both receive notifications.
- Notifications keep the customers alert about store-related notifications.
Seller Chat Panel
The Marketplace Chat System side panel will appear on the right. Here all the online customers who have initiated the chat with this seller will appear. This side panel will be active and available on all the pages of the store for the sellers. The seller can chat with multiple customers in one instance.
- Seller Chat Panel is available everywhere
- The seller can chat with multiple customers
- Send file attachments
- Block/unblock a customer.
Features-
- Socket.IO and KnockoutJS-based real-time chat system.
- Admin can stop or start a chat server from the back-end.
- Set marketplace chat system name to display on the storefront.
- The seller can send and receive chat messages with multiple buyers.
- The seller can block a customer from sending any new chat messages.
- Admin can see the blocked customers list.
- Every seller and buyer can change their chat profile image.
- Attach file attachments in the messages.
- Admin can set a file size limit for attachments.
- Customers and sellers can send offline chat messages.
- The seller can view each buyer's history from the chat window.
- Seller and buyer can change their chat status to online, busy, or offline.
- Supports emojis
- Push notification is there to notify for the new message.
- Customers can do instant login from the chat window.
- Fully compatible with mobile devices.
- New customers can register using the chat window.
- Customers can also view their chat history.
- Admin can view the buyer-seller chat history from the backend.
- Customers can enable or disable chat notification sound.
- The module source code is 100% open for customization.
Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com/.
You may also check our quality Adobe Commerce Extensions.
Recent Reviews
Write a reviewWorks exactly as intended
Posted On -
June 23, 2020
We had a bit of trouble with the required server files but Webkul's support team made the effort to compile the server keys for us so the chat module can work in HTTPS.
Good Service
Posted On -
April 6, 2018
Good service. Good product..keep it up
Frequently Asked Questions
Which Magento 2 extension supports the buyer-seller chat feature?
Magento 2 Marketplace Buyer Seller Chat allows the buyer-seller chat feature.
Can sellers chat with multiple buyers?
The sellers of the marketplace chat with multiple buyers at one time.
Can sellers block the customers?
The sellers can block any customer by simply tapping on the block icon against the customer chat. The seller will have to provide the reason for blocking as well.
What is the additional feature of this extension?
One can send attachments along with their messages. The admin defines the size of the file in the admin panel.
Does this extension allow push notifications for messages?
Yes, for any new message push notifications will be sent.
Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
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In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
Get Started with Cloud- + Features
- - Bugs
Version 5.0.2 C.E.
- + Compatible with Magento 2.4.4 and Marketplace 5.0.5
Version 5.0.1 C.E.
- + Compatible with Magento 2.4.1 and Marketplace 5.0.4
Version 5.0.0 C.E.
- + Compatible with Magento 2.4.* and Marketplace 5.*.*
Version 4.0.2 E.E.
- + Compatible with Magento 2.4.4EE and Marketplace 4.0.4
Version 4.0.1 E.E.
- + Compatible with Magento 2.4.1EE and Marketplace 4.0.4
Version 4.0.0 E.E.
- + Compatible with Magento 2.4.*EE and Marketplace 4.*.*
Version 3.0.0
- + Updated according to Magento 2.3.x and Marketplace 3.x.x version
- + Private content feature implemented.
- - Bugs Fixed.
Version 2.2.0
- + Compatible with Magento 2.2.* and Marketplace 2.3.*
- + Private content feature implemented.
- - Bugs Fixed.
Version 2.0.3
- - Bugs Fixed.
- + If seller change status, it will reflect to all customer's chat window without refreshing page.
- + Seller/Buyer can send attachment from the chat window.
- + Seller can block buyer for chat.
- + Seller can load each cutomer chat history from chat window.
- + Buyer can register from Chat Window.
- + Admin can view the Blocked Buyer list.
Version 2.0.2
- + Compatible with Magento2.2.* and Marketplace 2.1.*
Version 2.0.1
- - Bugs Fixed.
- + Seller will be notified if customer goes offline during chat.
Version 2.0.0
- + Socket.io & KnockoutJS based real time Chat System.
- + Admin can Stop & Start Chat Server.
- + Admin can set chat name to display on frontend.
- + Seller can chat with multiple buyers.
- + Seller can change his profile image.
- + Seller can load each buyer history from chat window.
- + Seller and Buyer can change their status to Online, Busy, Offline.
- + Emoji supports.
- + Push Notification is there to notify seller and buyer.
- + Customers can login using chat window.
- + Customers can change their profile image.
- + Customers can load their chat history.
- + Customers can update their chat status.
- + Customers can enable & disable chat notification sound.
