Webkul Store
Opencart Product Return RMA
5 Review(s)

Description

Opencart RMA Module: Opencart Return Merchandise Authorization is a brilliant module and very useful for product return and order return. This module allows you to organize a system for customers to request a return without any effort. With the help of this module, the customer can return the products, have them replaced or refunded within the admin specified time limit.

Note - Opencart Product Return RMA is also available as Marketplace RMA.

Highlighted Features

Create Return Requests

The customers can request to return an order or a product. A registered user or a guest user both can request for return.

Place Return Requests For Customers

The admin or the store owner can place returns for the customers.

Admin-Buyer Communication

The admin can revert to the customer queries which are related to the returns.

Administer Return Reasons & Status

The admin can manage the reasons provided by the customers for the returns as well as the status for the returns such as- Default, Solve, and Cancel.

Return Request Creation & Return Management

New return request creation using this module is super easy. The customer can create a return request as a guest or as a registered user.

The customer can also check and filter the return request grid by multiple filters including product order, return status, date.

  • The customer can view the return status and can communicate directly to the store owner using the module.
  • Users can upload a broken or damaged or wrong product image as a return proof.
  • The customer will also get notified if the selected order doesn’t have any product which has the return options enabled on them.
  • The customer can also select the pickup address from where the delivery guy can pick up the return order.

Opencart Return Admin Management

For the return management, the admin has four menu options -

  • Manage Return(s) - The admin can manage, filter, edit, delete and view the returns very easily. The admin can also find all the details related to a particular return.
  • Manage Return Status - There are three statuses for the return – Default, Solve, and Cancel. The admin can assign accordingly these three statuses to the respective return statuses that have been created by the admin.
  • Manage Return Reason - There are several reasons which will be used by the customer at the time of a return generation. The admin can add, update and delete the return reasons as required.
  • Mapped Products - The admin can map the products for which he has enabled the return option. There are two ways to enable the return option for a product. - Return Mapped Product, Return System under the Product

Opencart Return Details

The return details are visible to the admin under the Manage Returns menu option. Here, the admin can view the complete details of a return by tapping the view button. The admin can see the details about the respective return which include -

  • The return details.
  • Products for return.
  • Conversation between the admin and the customer.
  • Return images added by the customer.
  • The shipping label can be added by the admin.
  • Add store credit and store vouchers for return.

Admin Can Generate Return On Behalf Of Customer

The admin can even generate Return from backend on behalf of the customer. This may help customers who are facing any issue while generating returns. Admin can here easily choose the customer for whom Return is generated. For this, the admin will-

  • Select the Order ID of the product for which return is being generated.
  • Select the Item Ordered and enter the quantity for the return of the product.
  • Upload the Image of the product which is being returned.
  • Enter the required note about the return.
  • Enter the consignment number of the Product which is being returned.

Complete Features List

  • Fully Admin handled module.
  • Guest Customers can generate Return too.
  • Buyer and Admin can communicate at Store end.
  • Store credit and store vouchers for returns.
  • Return History with Filters and Pagination.
  • The admin can generate a Return on behalf of customers.
  • Return Policy Page.
  • Dynamic order selection with various options.
  • The customer can upload Return images.
  • Print Return details and shipping labels easily.
  • The admin can set Order status for Return.
  • The admin can manage Return status as well as Reasons.
  • Using Return Quantity, Admin will return the Return quantity to their store.
  • The admin can add products with a return option or not.
  • The admin can define which type of return apply (Refund, Replace, Repair).
  • The admin can define which reason can be accepted on a particular product.
  • Returns details are displayed on the product page as per configuration.
  • Product Pick-up address (Customer can select the address where the product can pick while creating return).
  • Select return type (Refund, Replace, Repair) while creating the return.

MarketPro.bg

MarketPro.bg is a leading platform (Marketplace) for manufacturers, importers, and traders of machinery and garden equipment in Bulgaria. MarketPro.bg is working hard in all areas, finding new suppliers to offer its customers the best prices and excellent quality of products available on the Bulgarian market.

Learn how MarketPro is using Webkul's OpenCart extension on its webstore to ease the work of vendors and customers.

Support

For any query or issue please create a support ticket here https://webkul.uvdesk.com/en/

5.0
based on 5 reviews
K
Kostas
www.gctech.gr (GR)
Posted On - September 16, 2020
Perfect RMA Module
With their support i managed to solve some problems caused by other extensions. It's the most perfect rma extension i have ever used. Thank you very much.
Peter van Dam
dike-werkschoenen.nl (IT)
Posted On - November 23, 2018
Great
Great! Thats what they doing
L
Ludwig
(LT)
Posted On - January 19, 2018
good job, good customization possibilies
Great module overall, with great support for asking about customizations. Thank you.
Tom Shaw
www.gngcomputers.com/ (GB)
Posted On - December 10, 2015
10/10 extension, 10/10 after sales service.
10/10 extension, 10/10 after sales service.
I had my problem fixed quickly and expertly. Thank you very much @webkul.
C
Cemasco GmbH
Posted On - November 4, 2014
support is superb replied to every query of our
Brilliant module and fairly cheap price as compared to other so called pro extension , This RMA module is best suited for our need and support is superb replied to every query of our . thanks webkul
- Mathew
Product Version
3.4.0.2
Supported Browsers
Firefox 5+Google Chrome 14+Internet Explorer 7Internet Explorer 8Internet Explorer 9Opera 11Safari 5
Category
Tags
Released
6 years ago
Last Updated
8 months ago
Supported Version
OpenCart2.x.x.x3.x.x.x