Description
Magento 2 RMA Extension allows the store owner to integrate the RMA system for its customers so that they can create a request for product return. RMA is very useful for managing product returns/refunds/exchanges/order cancellations.
With the help of Magento 2 Order Return Extension, a registered customer or a guest customer can return the products, and have them exchanged or refunded within the admin-specified time limit.
Webkul Marketplace RMA Add-on - If you're using Magento 2 Multi-Vendor Marketplace, then you can use Magento 2 Marketplace RMA. This marketplace add-on will be very beneficial for the management of product returns and order returns between vendors and customers.
Highlighted Features of Magento 2 RMA Extension
Customizable fields for the RMA request form
The RMA Custom Fields allow the admin to retrieve additional information from the customers.
RMA requests by guest users
Guest users can also Request New RMA by just providing their order ID & email address.
Create RMA reasons
The admin can create multiple RMA reasons helping customers to choose one of their desired reasons.
Quick messaging b/w store admin & customers
The admin can effortlessly manage quick responses & queries from the customer side.
RMA Analytics
Now the admin can see the RMA analytics in a glance view by the RMA dashboard with different date filters.
Resolution-based RMA Reasons
Now the RMAs will be based on the different resolution types ex. Return/exchange will be based on getting the damaged product or missing product reason.
RMA Rules
The admin can create different RMA rules for the customers with resolution time in days.
Customer Visibility
The customers have to select the resolution type and reason for the RMA.
What is the use of Magento 2 Order Return Extension and why should I use it?
Product return is a much-needed feature in the e-commerce store. RMA features help to improve end-user experience and satisfaction. As goods are bought without physical inspection by the buyers.
So this module provides the freedom to the customer to return and exchange the bought goods. This module offers a quick and convenient way for customers to file an RMA.
Besides the RMA System, merchants can help customers by displaying some frequently asked questions using the Magento 2 FAQ module.
Module Configuration
After the module installation, the admin will configure the module. The admin will do the following settings:
- Select allowed products for the RMA request.
- Content for the Return policy.
- Set the store admin name and email address for receiving RMA requests.
- Set the number of days up to which a customer can create a request for RMA.
- Admin can select “Allowed Order Status”.
- Allow New RMA Request for Cancelled Requests - Yes/No
- Allow New RMA Request for Declined Requests - Yes/No
- Enter content for New RMA Messages to the customer
Manage RMA Reasons
Here, the admin can manage the RMA reason which is used by the customer at the time of the RMA request.
- Create multiple RMA reasons for a request.
- Set status as enabled or disabled, or delete.
If a customer creates an RMA request for multiple products, different reasons can be selected for each product.
Return Shipping Label
The admin can create a return shipping label for the new and existing orders.
- Set return shipping label price, title, select status
- Upload the image for the shipping label.
- Admin can preview the shipping label
- Edit the shipping labels or delete them.
Create RMA Custom Fields
The admin can create customizable fields for the Request New RMA form. Various types of fields can be created such as – the radio button, and checkbox. The additional fields allow the admin to get more information from the customers.
- Enter the name of the custom field that will appear on the front end.
- The following types of fields are available: Text, Text Area, Dropdown, Multiple Select, Radio Button, CheckBox
- Set the sorting order of this field using 0,1,2,3 etc.
- Required Values – Select Yes if you want to make this field the required field.
- The customer will not be able to submit the RMA request unless they fill in this field information.
- Status – To show this custom field on the front end, select Yes. Otherwise select No for hiding this field.
RMA Request Form
Using Magento 2 RMA, the buyer can create multiple RMA requests with return reasons. The user can send the damaged product image. The customer will do the following:
- The customer will select the order ID on which he wants the RMA.
- The customer will select a product for the RMA and select the reason behind the RMA.
- The user will upload images, and select package condition, and resolution type.
- The customer can also add additional information and select product delivery status.
- At last, the user will accept the terms and conditions.
RMA History & Conversation
The customer and admin can view the complete history and conversations related to the RMA request. All the records are maintained in the RMA request for better management.
- View Date & Time
- Download Attachments
- All the conversations are stored and can be viewed later
- Email notifications to the customer when a new message is received
RMA Analytics Dashboard
The admin can now check the graphical and notational view of the RMA system. They can check the dashboard with date or day filters and get a glance view.
- Check data for the current month, last 24 hours, last 7 days, YTD, 2YTD, and weekly.
- The admin can check assigned requests to admin users.
- Check RMA product status with colors in circular form.
- Customers by return rate tables will be displayed with return rate, RMA rate, Exchange rate, and Customer’s name.
- The RMA request list will also be displayed here with the order ID, RMA rate, Manager, and creation date.
Create RMA Rules
The admin can also create RMA rules for the RMA request creation.
- The store can create various RMA rules.
- They can add different titles and descriptions for each rule.
- Enable/disable any rule from the admin end.
- Add the resolution period in days for the reasons (Exchange and Refund).
- The admin can make a rule as a default rule.
- They can also change the status of the multiple rules in bulk mode.
Complete Features List
- Send and receive file attachments with the messages.
- Create customizable fields for the RMA Request Form.
- Guest Customers can generate RMA too.
- Buyer and Admin can communicate using the RMA system.
- RMA History with Filters and Pagination.
- Show Return Policy Page to customers.
- Dynamic order selection with various options.
- Print RMA details and shipping labels easily.
- The customer can also enter consignment numbers and upload images after RMA generation.
- The admin can manage RMA status as well as Reasons.
- The customer and the admin receive notification emails.
- Using Return Quantity, the admin will return the RMA quantity to their store.
- The admin can select the allowed product types for RMA.
FashionHub - Malaysian Fashion and Beauty Marketplace
FashionHub is a Malaysian clothing and accessories online marketplace.
FashionHub provides a wide range of clothing items for both men and women, footwear, fashionable accessories, and beauty products.
FashionHub also has a brand category that helps its customers to view and place an order for any specific brand products.
Magento 2 Product Return RMA Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com/
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