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    Magento 2 RMA Extension

    Using RMA (or Return Merchandise Authorization) System, the store owners will be able to manage product returns, exchanges, refunds, and order cancellations easily. With Adobe Commerce RMA Extension, the customers, as well as the guest users, can create an RMA request for returning the products or canceling the order delivery.

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    • Description
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    Adobe Commerce Product Return RMA (Return Merchandise Authorization) allows the store owner to integrate the RMA system for its customers so that they can create a request for product return. RMA is very useful for managing product returns/refunds/exchanges/order cancellations.

    With the help of Adobe Commerce RMA Extension, a registered customer or a guest customer can return the products, and have them exchanged or refunded within the admin-specified time limit.

    Webkul Marketplace RMA Add-on - If you're using Magento 2 Multi-Vendor Marketplace, then you can use Magento 2 Marketplace RMA. This marketplace add-on will be very beneficial for the management of product returns and order returns between vendors and customers.

    Magento 2 RMA Extension

     Highlighted Features

     Customizable fields for the RMA request form

    The RMA Custom Fields allow the admin to retrieve additional information from the customers.

     RMA requests by guest users

    Guest users can also Request New RMA by just providing their order ID & email address.

     Create RMA reasons

    The admin can create multiple RMA reasons helping customers to choose one of their desired reasons.

     Quick messaging b/w store admin & customers

    The admin can effortlessly manage quick responses & queries from the customer side.

    What is the use of this module and why should I use it?

    Product return is a much-needed feature in the e-commerce store. RMA feature helps to improve end-user experience and satisfaction. As goods are bought without physical inspection by the buyers.

    So this module provides the freedom to the customer to return and exchange the bought goods. This module offers a quick and convenient way for customers to file an RMA.

     Module Configuration

    After the module installation, the admin will configure the module. The admin will do the following settings:

    • Select allowed products for the RMA request.
    • Content for the Return policy.
    • Set the store admin name and email address for receiving RMA requests.
    • Set the number of days up to which a customer can create a request for RMA.
    • Admin can select “Allowed Order Status”.
    • Allow New RMA Request for Cancelled Requests - Yes/No
    • Allow New RMA Request for Declined Requests - Yes/No
    • Enter content for New RMA Messages to the customer
    Module Configuration

     Manage RMA Reasons

    Here, the admin can manage the RMA reason which is used by the customer at the time of the RMA request.

    • Create multiple RMA reasons for a request.
    • Set status as enabled or disabled, or delete.

    If a customer creates an RMA request for multiple products, different reasons can be selected for each product.

    Magento 2 Product Return RMA

     Return Shipping Label

    The admin can create a return shipping label for the new and existing orders.

    • Set return shipping label price, title, select status
    • Upload the image for the shipping label.
    • Admin can preview the shipping label
    • Edit the shipping labels or delete them.
    Magento 2 Product Return RMA

     Create RMA Custom Fields

    The admin can create customizable fields for the Request New RMA form. Various types of fields can be created such as – the radio button, and checkbox. The additional fields allow the admin to get more information from the customers.

    • Enter the name of the custom field that will appear on the front end.
    • The following types of fields are available: Text, Text Area, Dropdown, Multiple Select, Radio Button, CheckBox
    • Set the sorting order of this field using 0,1,2,3 etc.
    • Required Values – Select Yes if you want to make this field the required field.
    • The customer will not be able to submit the RMA request unless they fill in this field information.
    • Status – To show this custom field on the front end, select Yes. Otherwise select No for hiding this field.
     Create RMA Custom Fields

     RMA Request Form

    Using Magento 2 RMA, the buyer can create multiple RMA requests with return reasons. The user can send the damaged product image. The customer will do the following:

    • The customer will select the order ID on which he wants the RMA.
    • The customer will select a product for the RMA and select the reason behind the RMA.
    • The user will upload images, and select package condition, and resolution type.
    • The customer can also add additional information and select product delivery status.
    • At last, the user will accept the terms and conditions.
    RMA Request

     RMA History & Conversation

    The customer and admin can view the complete history and conversations related to the RMA request. All the records are maintained in the RMA request for better management.

    • View Date & Time
    • Download Attachments
    • All the conversations are stored and can be viewed later
    • Email notifications to the customer when a new message is received
     RMA History & Conversation

    Complete Features List

    • Send and receive file attachments with the messages.
    • Create customizable fields for the RMA Request Form.
    • Guest Customers can generate RMA too.
    • Buyer and Admin can communicate using the RMA system.
    • RMA History with Filters and Pagination.
    • Show Return Policy Page to customers.
    • Dynamic order selection with various options.
    • Print RMA details and shipping labels easily.
    • The customer can also enter consignment numbers and upload images after RMA generation.
    • The admin can manage RMA status as well as Reasons.
    • The customer and the admin receive notification emails.
    • Using Return Quantity, the admin will return the RMA quantity to their store.
    • The admin can select the allowed product types for RMA.

    FashionHub - Malaysian Fashion and Beauty Marketplace

    FashionHub is a Malaysian clothing and accessories online marketplace.

    FashionHub provides a wide range of clothing items for both men and women, footwear, fashionable accessories, and beauty products.

    FashionHub also has a brand category that helps its customers to view and place an order for any specific brand products.


     Magento 2 Product Return RMA Support

    For any query or issue please create a support ticket here

    You may also browse many other top-quality Magento 2 Extensions for your online store.

    Rating 5.0
    based on 6 reviews

    Recent Reviews

    Write a review

    Helpful chat

    Posted On - June 28, 2022

    Helpful chat, found a potential solution very quickly

    Excellent support

    Posted On - May 27, 2022

    Excellent support

    Excellent Support

    Posted On - March 28, 2022

    the very good support team, every month they have a new feature, I highly recommend it.

    Great Module and Great Support!

    Posted On - July 18, 2021

    Now using this on 2 sites, looks great and does exactly what was needed! Worth a mention that I used support which was super-quick. Definitely recommended.

    magento 2 rma

    Posted On - June 2, 2021

    In my opinion, the most convenient and high-quality. Ease of use, and most importantly, availability.

    Load more reviews

     Frequently Asked Questions - Magento 2 RMA Extension

     Can the admin disable the reason for RMA once created?
    Yes the admin can easily disable or enable the RMA reasons & for this, the admin just needs to navigate through the RMA system>Manage RMA reasons, from there admin need to select the checkbox of the specific reason and then under Action option just need to select the Disable option.
     What type of customizable fields can be used by the admin for the Request New RMA Form?
    Various types of fields can be created such as – a radio button, checkbox, dropdown, text, text area, or multiple select.
     Can the customer specify desired return quantity while filling out the RMA form?
    Yes, the customer can return a specific number of products out of the total number of products he/she has placed an order for.
     Can the customer along with the RMA request form upload related images of the order?
    Yes, the customer can add images related to the order like the invoice, and product images from the Request New RMA page only.
     Can only register users can request for the RMA?
    With this extension, not only the registered users but the guest user can also request RMA for their orders. And for this, they just have to provide the order id & email address and the rest of the workflow is the same as for the registered customers.

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    In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

    Default Configuration Details of Server

    • 1 GB RAM
    • 1 Core Processor
    • 30 GB Hard Disk
    • DB with 1 GB RAM and 1 Core Processor

    * Server Configuration may vary as per application requirements.

    Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

    Get Started with Cloud
    • + Features
    • - Bugs
    Version 4.0.0
    • + Compatible with 2.4.0.
    Version 3.0.1
    • + Email issue with Magento 2.3.3 fixed.
    Version 3.0.0
    • + Issue with Bundle and Group Product return fixed.
    • + Shipping Label option from print Page removed.
    • + XSS scripts execution has been removed.
    Version 2.1.0
    • + Compatible with Magento 2.3
    Version 2.0.7
    • + Allowed Category for RMA generation implemented.
    • + Allowed Payment Method for RMA implemented.
    • + Shipping Label Price type changed to decimal.
    Version 2.0.6
    • + Compatible with Magento v2.2.*.
    Version 2.0.5
    • + Custom Fields in RMA Generation form feature added.
    • - Bug Fixed.
    Version 2.0.4
    • + File Attachment feature added for RMA conversation
    • + Frontend UI Changed.
    • - Bug Fixed.
    Version 2.0.3
    • + Credit Memo Feature Added.
    • + Admin can refund offline for RMA by creating Credit Memo.
    • + Admin can allow different types of products for RMA.
    Version 2.0.2
    • + Compatible with Magento 2.1.*
    • - All RMA grid bugs fixed.
    Version 2.0.1
    • - If RMA generated for the particular item in the order, it will not able to generate again.
    • - When RMA will generate Admin will also get an email notification.
    Version 2.0.0
    • + Return Merchandise Authorization for Magento 2.0.0
    • + Fully Admin handled module.
    • + Guest Customers can generate RMA too.
    • + Buyer and Admin can communicate at Store end.
    • + Return Policy Page
    • + Dynamic order selection with various options.
    • + Customers can upload RMA images.
    • + Print RMA details and shipping labels easily.
    • + Customers can also enter consignment numbers and upload images after RMA generation.
    • + Admin can set Order status for RMA.
    • + Admin can manage RMA status as well as Reasons.
    • + Admin and buyer both can receive notification mail.
    • + Using Return Quantity, Admin will return RMA quantity to their store.
    • + RMA History with Filters and Pagination
    • + Print RMA details and shipping labels easily.