Magento 2 RMA Extension

After the module installation, the admin will configure the module. The admin will do the following settings:

• Select allowed products for the RMA request.
• Content for the Return policy.
• Set the store admin name and email address for receiving RMA requests.
• Set the number of days up to which a customer can create a request for RMA.
• Admin can select “Allowed Order Status”.
• Allow New RMA Request for Cancelled Requests - Yes/No
• Allow New RMA Request for Declined Requests - Yes/No
• Enter content for New RMA Messages to the customer

Here, the admin can manage the RMA reason which is used by the customer at the time of the RMA request.

• Create multiple RMA reasons for a request.
• Set status as enabled or disabled, or delete.

If a customer creates an RMA request for multiple products, different reasons can be selected for each product.

The admin can create a return shipping label for the new and existing orders.

• Set return shipping label price, title, select status
• Upload the image for the shipping label.
• Admin can preview the shipping label
• Edit the shipping labels or delete them.

The admin can create customizable fields for the Request New RMA form. Various types of fields can be created such as – the radio button, and checkbox. The additional fields allow the admin to get more information from the customers.

• Enter the name of the custom field that will appear on the front end.
• The following types of fields are available: Text, Text Area, Dropdown, Multiple Select, Radio Button, CheckBox
• Set the sorting order of this field using 0,1,2,3 etc.
• Required Values – Select Yes if you want to make this field the required field.
• The customer will not be able to submit the RMA request unless they fill in this field information.
• Status – To show this custom field on the front end, select Yes. Otherwise select No for hiding this field.

Using Magento 2 RMA, the buyer can create multiple RMA requests with return reasons. The user can send the damaged product image. The customer will do the following:

• The customer will select the order ID on which he wants the RMA.
• The customer will select a product for the RMA and select the reason behind the RMA.
• The user will upload images, and select package condition, and resolution type.
• The customer can also add additional information and select product delivery status.
• At last, the user will accept the terms and conditions.

The customer and admin can view the complete history and conversations related to the RMA request. All the records are maintained in the RMA request for better management.

• View Date & Time
• Download Attachments
• All the conversations are stored and can be viewed later
• Email notifications to the customer when a new message is received

The admin can now check the graphical and notational view of the RMA system. They can check the dashboard with date or day filters and get a glance view.

• Check data for the current month, last 24 hours, last 7 days, YTD, 2YTD, and weekly.
• The admin can check assigned requests to admin users.
• Check RMA product status with colors in circular form.
• Customers by return rate tables will be displayed with return rate, RMA rate, Exchange rate, and Customer’s name.
• The RMA request list will also be displayed here with the order ID, RMA rate, Manager, and creation date.

The admin can also create RMA rules for the RMA request creation.

• The store can create various RMA rules.
• They can add different titles and descriptions for each rule.
• Enable/disable any rule from the admin end.
• Add the resolution period in days for the reasons (Exchange and Refund).
• The admin can make a rule as a default rule.
• They can also change the status of the multiple rules in bulk mode.

FashionHub is a Malaysian clothing and accessories online marketplace.

FashionHub provides a wide range of clothing items for both men and women, footwear, fashionable accessories, and beauty products.

FashionHub also has a brand category that helps its customers to view and place an order for any specific brand products.