Magento 2 RMA System Marketplace Add-on

The buyer can request for RMA if the product does not meet their (buyer) expectation. The Buyer will have an option for selecting the order for which they need RMA. Buyer will select the reason behind the RMA, upload images of the received product, select the “Order Status” and can write additional information as well.

The buyer can view their RMA list under the tab “RMA”. When the buyer will be satisfied with the seller's action (refund or exchange), then the buyer can close that particular RMA.

• The buyer can request for new RMA.
• The buyer can send the message to the seller.
• The buyer can close the RMA if satisfied.
• The buyer can upload multiple images of the received product.

The seller can view all the RMA under the “All RMA” tab. Here seller can view the complete information regarding RMA and can change the “RMA Status” accordingly. The seller can also send a message to the buyer.

• The seller can view the RMA and change the status of RMA.
• The seller can message the buyer regarding their RMA.
• The RMA status on the customer panel will reflect with order status.
• The customer can close the RMA. If it is solved.

Admin from the back-end can add a reason for RMA under “RMA Reasons”. These reasons will be displayed on the front end while creating an RMA request. Admin can view all the RMA under the “All RMA” tab. It allows the admin to enter a number of days under option "Default Allowed Days" to create RMA by a customer from the day of product purchase. And if that period exceeds then the customer will not be allowed to create RMA.

• Admin can add “RMA reason”.
• Admin can view order information, product detail, and conversation related to RMA.
• Admin can enter “Default Allowed Days” to create RMA by buyer.

The resolution of the RMA is done by the admin or the seller of the store. At the time of creating RMA, customers can select RMA resolution as Refund or Replace. After creating the RMA, the customer can see the status of the RMA and can message the seller to get any possible solution.

• The customers can also cancel the order placed by them before the invoice for that particular order is generated.
• The buyer can generate RMA for Refund/Replace.
• The seller can do a Full or Partial refund.

Notification always keeps the customers updated about their activity on to the store. As per the functionality of the module, whenever the customer request RMA, then they will soon get the RMA notification on their registered mail Id.

The RMA request could be any type namely Return, Refund, Replace, Cancel.

• The guest user will also get the notification for RMA generation.
• The RMA email notification consists of the entire details about the RMA.
• Also, the customer will get a notification at the time of the RMA status change.

The communication system is a key feature which any eCommerce business can have. It builds the transparency between the buyer on the store and the seller of the store.

In this module, the customer and the seller can communicate with each other on the RMA request and share their point of view on the RMA requested. It also helps to decrease the refund or cancel request on the store.

• View Date & Time of the particular message.
• All the conversations are stored and can be viewed later for a particular RMA request.
• The admin can also view the conversation between the customer and the seller.

HKairportShop is an innovative online shopping platform by Airport Authority Hong Kong, offering a wide selection of products for travellers to order online and pick up at the airport.

Webkul has played a crucial role in transforming HKairportShop into a multi-vendor marketplace, leveraging the power of the Adobe Commerce platform.

• Allowing various airport store owners to sell their products on a single platform.
• Implemented inventory management features, including low inventory threshold notifications.
• Developed a custom RMA system, allowing efficient management of return and refund requests.
• Enhancing the overall shopping experience for customers and retailers on HKairportShop.
• Read the complete HKairportShop case study to learn more.

CoolMarket - One of Jamaica's largest eCommerce store with thousands of products and services from sellers all across the country.

The company was founded in December 2013 with just one seller but quickly grew to represent several of Jamaica's most recognizable retail outlets across the island.

With Webkul's Magento 2 Marketplace and Add-Ons, CoolMarket now offers the best-in-class seller-buyer online shopping experience.

 Shopping on CoolMarket is made easy through its multiple payment options including credit/debit cards, cash on delivery, direct bank transfer, and easy financing.