The buyer can contact the seller for any queries through the 'Contact Seller' link on the product page or through the 'Mail Us' link on Seller's Profile page, or while viewing the conversation history in the 'My Account' section.

Similarly, the admin can contact the customer via the Order section to send any sort of message to the customer. Thus, allowing for the establishment of a communication bridge between the customer, seller, and admin.

• The store owner can monitor the conversion between the seller and buyers.
• The customer can easily reply and stay connected with the seller and admin.
• Sellers can strive to work as per customer choices and provide the best possible solution to the issue that occurred.

For viewing the communication history, the seller can view the queries that are asked by the customers regarding their products, under the 'My Communication History' section. Whereas the buyer can see the raised queries posted under My Account 'Buyer Seller Communication'. Additionally, the admin can view the communication from the backend to monitor the activity in the store.

• This gives a much more effective communication method.
• Increase the chances of positive feedback.
• Better assistance to the customer.
• Easy search for a conversation with keywords.

The admin, seller, and customer all will receive the notification about the query by mail. However, it depends on the admin to allow the same.

These notifications are quite helpful in rendering major purposes like-

• Saving the seller, customer, and admin from missing any revert on the query.
• It helps remove any communication constraints.
• Seller, admin, and customer can keep records of the transactions at multiple places.

The customer before or after checkout can contact the seller from multiple sections. This allows for building a strong customer and seller relationship.

Additionally, the customer can also add an attachment as proof of the statement stated in these sections.

• The support Type of the query can be Support, Presale, Technical, and Other.
• Customers just like sellers can update the state of Query- Pending, Resolved, or Closed.
• Monitor the response rate of the query.

LabX - LabX Media Group is a leading B2B science media company from Canada that delivers award-winning editorials, essential industry news, analysis, and insights for scientific research and life science community members.

LabX was founded in 1995, with the sole focus on laboratory equipment. Over time, the site has evolved from simple classified listings to an online auction platform.

Now a premier B2B marketplace where professionals shop for instruments, accessories, consumables, and supplies.

GoDirect Trade is an online marketplace with storefronts from sellers like Honeywell Aerospace Trading, Boeing, Safran, and many more leading suppliers and manufacturers of aircraft parts and hardware. Launched by Honeywell this startup made it possible how a customer can now check out jet engines and add aircraft parts to their shopping cart as easy as ordering smartphones from an e-commerce store.

Webkul’s Magento 2 Marketplace extension helped build the trust of its customers as they were able to check product images pricing information and quality documents on every product. Leveraging the buyer-seller communication we further enabled customers to ask the seller/to make an offer on a particular product and attach images.

Find out more about how Webkul contributed to digitalizing an old-fashioned industry that made 1M$ in sales in just 10 weeks and brought together the buyers and the sellers of the Aviation Industry.

After creating a major share in the world of the e-Commerce software marketplace, Webkul is all set to move into the new arenas of mobile applications and is stepping from the world of e-Commerce to m-Commerce with its new product Mobikul Marketplace for Magento2

A product that is going to provide its esteemed customers with lots of features, to relish their shopping experience in a more easy and mobile way in order to provide Ubiquity, Convenience, Interactivity, Personalization, and Localization, which is just some taps and swipes away.

• To attract the attention of the customers any time anywhere, while they are on a move with their mobiles.
• To Open a New Avenue for increasing Sales.
• Providing flexibility and ease of connectivity, in learning about customers.

Everest, founded by Bill Voss in 2009, is a Spring, Texas-based marketplace offering outdoor gear for hunting, fishing, shooting, sports, and more, serving as a retailer, manufacturer, and distributor. Everest sought Webkul's marketplace solution to manage seller listings and enable multi-vendor product buying. Webkul offered a diverse platform with vendor listings, one-step checkout, marketplace multi-shipping, and buyer-seller communication. Everest now efficiently manages sellers and buyers, providing top-notch services. The sellers can register swiftly, and their approval process is streamlined. The one-step checkout simplifies the ordering process.

• Everest managing eCommerce store on Adobe Commerce. Buyers of Everest.com can easily communicate with sellers. Customers of Everest.com easily single checkout for their products from multiple sellers. Read the complete Everest case study to learn more.