Webkul Store
Magento 2 Buyer Seller Communication Marketplace Add-on
4 Review(s)


The Multi-Vendor Buyer Seller Communication module allows the creation of the communication link between the seller, admin, and customer. It helps the establishment of a marketplace that is closely connected. Thus, allowing easy receiving of feedback, answering queries, and much more. The customer can reach out to the seller via the "Contact Seller" link on the Product page or Seller's Profile ("Contact Seller" link). The admin can monitor the conversion between the seller and buyer. Thus, helping the increment of customer loyalty.

This module is an add-on to the Magento 2 Marketplace Module. To use this module you must have installed first Webkul's Magento 2 Marketplace Module.

Highlighted Features

 Ask Query from Order Page

The seller can communicate with the customer directly to improvise the product or service.

 Guest customer connects

The extension allows the seller to connect with the customer that is not logged into the system.

 Reminder Mail

Seller customers and admin will receive a notification mail in case of any transaction on the store.

 Send Messages with Attachments

The customer, seller, and admin can add files to the raised queries.

 Conversion History Record

The admin can view previous chats of the vendor's query

 Auto approval of query

The query raised by the customer can auto-approve for the seller to answer.

 Query Status

The seller and customer both can change the query status.

 Contact Seller via Seller Profile

The customer can contact the seller easily via the contact page.

What is the use of this module and why should I use it?

It’s obvious that the buyers are not very sure about the products and have many queries that they would like to ask before going for a purchase. Because they are buying the product online. Now here in this situation, using Magento 2 Buyer Seller Communication Marketplace Add-on, you can eliminate this communication gap between the sellers and the buyers.

The buyers can directly ask the seller questions related to the product and the seller can respond to each query accordingly. This will also build a trust factor between the sellers and the buyers. Not only the registered users can have communication with the sellers, but even the guest users can also send messages to the sellers.

Communication Links

The buyer can contact the seller for any queries through the 'Contact Seller' link on the product page or through the 'Mail Us' link on Seller's Profile page, or while viewing the conversation history in the 'My Account' section.

Similarly, the admin can contact the customer via the Order section to send any sort of message to the customer. Thus, allowing for the establishment of a communication bridge between the customer, seller, and admin.

  • The store owner can monitor the conversion between the seller and buyers.
  • The customer can easily reply and stay connected with the seller and admin.
  • Sellers can strive to work as per customer choices and provide the best possible solution to the issue that occurred.

Communication History

For viewing the communication history, the seller can view the queries that are asked by the customers regarding their products, under the 'My Communication History' section. Whereas the buyer can see the raised queries posted under My Account 'Buyer Seller Communication'. Additionally, the admin can view the communication from the backend to monitor the activity in the store.

  • This gives a much more effective communication method.
  • Increase the chances of positive feedback.
  • Better assistance to the customer.
  • Easy search for a conversation with keywords.

Email Notifications

The admin, seller, and customer all will receive the notification about the query by mail. However, it depends on the admin to allow the same.

These notifications are quite helpful in rendering major purposes like-

Customer Query

The customer before or after checkout can contact the seller from multiple sections. This allows for building a strong customer and seller relationship.

Additionally, the customer can also add an attachment as proof of the statement stated in these sections.

  • The support Type of the query can be Support, Presale, Technical, and Other.
  • Customers just like sellers can update the state of Query- Pending, Resolved, or Closed.
  • Monitor the response rate of the query.

Marketplace Buyer Seller Communication For Magento 2 Features -

  • All Asked Query lists showing in the seller’s account.
  • Enable/disable reply mail notification to admin by admin panel.
  • The admin enables/disable auto-approval for the query to the seller.
  • The admin can restrict or allow the guest customer to ask queries.
  • Admin can delete query/Conversation history between seller and buyer.
  • The seller can send a reply message regarding a query to the buyer and vice versa.
  • The seller can search the conversation by the Customer’s email id or keyword/content.
  • Each reply message is forwarded as mail to the seller and customer.
  • Seller and customer can attach images in query/conversation.
  • Seller and customer can change the Query status (Pending, Resolved, or Closed).
  • Customers can also ask the question to seller using the seller profile page.
  • Customers can choose the Support Type for the query (Support, Presale, Technical, and Other).
  • The response rate and time of queries for any product and seller are visible to customers.
  • Customers can search the conversation by Product name or keyword/content.
  • The logged-in customer’s name and email id will remain auto-filled in the Contact Seller form.

LabX - Laboratory Equipment Marketplace

LabX - LabX Media Group is a leading B2B science media company from Canada that delivers award-winning editorials, essential industry news, analysis, and insights for scientific research and life science community members.

LabX was founded in 1995, with the sole focus on laboratory equipment. Over time, the site has evolved from simple classified listings to an online auction platform.

Now a premier B2B marketplace where professionals shop for instruments, accessories, consumables, and supplies.

GoDirect Trade by Honeywell - Aerospace Parts Online Marketplace

GoDirect Trade is an online marketplace with storefronts from sellers like Honeywell Aerospace Trading, Boeing, Safran, and many more leading suppliers and manufacturers of aircraft parts and hardware. Launched by Honeywell this startup made it possible how a customer can now check out jet engines and add aircraft parts to their shopping cart as easy as ordering smartphones from an e-commerce store.

Webkul’s Magento 2 Marketplace extension helped build the trust of its customers as they were able to check product images pricing information and quality documents on every product. Leveraging the buyer-seller communication we further enabled customers to ask the seller/to make an offer on a particular product and attach images.

Find out more about how Webkul contributed to digitalizing an old-fashioned industry that made 1M$ in sales in just 10 weeks and brought together the buyers and the sellers of the Aviation Industry.

 Marketplace Mobile Application for Adobe Commerce

After creating a major share in the world of the e-Commerce software marketplace, Webkul is all set to move into the new arenas of mobile applications and is stepping from the world of e-Commerce to m-Commerce with its new product Mobikul Marketplace for Magento2

A product that is going to provide its esteemed customers with lots of features, to relish their shopping experience in a more easy and mobile way in order to provide Ubiquity, Convenience, Interactivity, Personalization, and Localization, which is just some taps and swipes away.

  • To attract the attention of the customers any time anywhere, while they are on a move with their mobiles.
  • To Open a New Avenue for increasing Sales.
  • Providing flexibility and ease of connectivity, in learning about customers.

Everest- The Inaugural Marketplace in America Exclusively for Outdoor Recreation Merchandise

Everest, founded by Bill Voss in 2009, is a Spring, Texas-based marketplace offering outdoor gear for hunting, fishing, shooting, sports, and more, serving as a retailer, manufacturer, and distributor. Everest sought Webkul's marketplace solution to manage seller listings and enable multi-vendor product buying. Webkul offered a diverse platform with vendor listings, one-step checkout, marketplace multi-shipping, and buyer-seller communication. Everest now efficiently manages sellers and buyers, providing top-notch services. The sellers can register swiftly, and their approval process is streamlined. The one-step checkout simplifies the ordering process.

  • Everest managing eCommerce store on Adobe Commerce. Buyers of Everest.com can easily communicate with sellers. Customers of Everest.com easily single checkout for their products from multiple sellers. Read the complete Everest case study to learn more.


For any query or issue please create a support ticket here http://webkul.uvdesk.com/.

You may also check our quality Adobe Commerce Extensions.

based on 4 reviews
Rick Bouma
Posted On - April 12, 2024
Excellent Product & Support
Great support! We had a problem with one of the modules and after couple of emails the problem has already been fixed.


Posted On - January 21, 2021
Essential Addon for Marketplace
Buyer and Seller communication addon proves simplicity is the ultimate sophistication and upon that you have a awesome support from webkul makes things greatest.
Sotir Kostadinov
Posted On - June 4, 2020
Great work
Great work, used their skills several times about many different things. Nice communicators. Very predictable in their approach. 6/5

Posted On - May 12, 2017
A must for any marketplace!
Having an in platform system for buyer and seller conversation is clearly a must for any marketplace, and webkul have delivered here bigtime. Other developers will charge $4,000 US dollars for the same customisation, and here it's a fraction of the cost and does everything it needs to do.
Product Version
Supported Browsers
Firefox 5+Google Chrome 14+Internet Explorer 7Internet Explorer 8Internet Explorer 9Opera 11Safari 5
8 years ago
Last Updated
8 months ago
Supported Version
Magento2.0.x 2.1.x2.2.x2.3.x2.4.x