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    Magento 2 Buyer Seller Communication Marketplace Add-on

    Marketplace Buyer Seller Communication For Magento 2 : Marketplace Buyer Seller Communication For Magento 2 module is very useful module for Marketplace Multi Vendor Module for Magento2, by which buyer can communicate with seller regarding their query about particular product and seller can respond for the same. The 'Contact Seller' link on Product page or on Seller's Profile ("Contact Seller" link), enables visitors/ buyers to contact seller related to the product.


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    Marketplace Buyer Seller Communication For Magento 2 - The Multi-Vendor Buyer Seller Communication module allows the creation of the communication link between the seller, admin, and customer. It helps the establishment of a marketplace that is closely connected. Thus, allowing easy receiving of the feedbacks, answer the queries, and much more. The customer can reach out to the seller via the "Contact Seller" link on the Product page or Seller's Profile ("Contact Seller" link). The admin can monitor the conversion between the seller and buyer. Thus, helping in the increment of customer loyalty.

    This module is an add-on of the Magento2 Marketplace Module. To use this module you must have installed first Webkul's Magento2 Marketplace Module.

    Highlighted Features

     Ask Query from Order Page

    The seller can communicate with the customer directly to improvise the product or service.

     Guest customer connects

    The extension allows the seller to connect with the customer that is not logged-in the system.

     Reminder Mail

    Seller customers and admin will receive a notification mail in case of any transaction on the store.

     Send Messages with Attachments

    The customer, seller, and admin can add files to the raised queries.

     Conversion History Record

    The admin can view previous chats of the vendor's query

     Auto approval of query

    The query raised by the customer can auto-approve for the seller to answer.

     Query Status

    The seller and customer both can change the query status.

     Contact Seller via Seller Profile

    The customer can contact the seller easily via the contact page.

    What is the use of this module and why should I use it?

    It’s obvious that the buyers are not very sure about the products and have many queries that they would like to ask before going for a purchase. Because they are buying the product online. Now here in this situation, using Magento 2 Buyer Seller Communication Marketplace Add-on, you can eliminate this communication gap between the sellers and the buyers.

    The buyers can directly ask the seller questions related to the product and the seller can respond to each query accordingly. This will also build a trust factor between the sellers and the buyers. Not only the registered users can have communication with the sellers, even the guest users can also send messages to the sellers.

    Communication Links

    The buyer can contact the seller for any queries through the 'Contact Seller' link on the product page or through the 'Mail Us' link on Seller's Profile page, or while viewing the conversation history in 'My Account' section.

    Similarly, the admin can contact the customer via the Order section to send any sort of message to the customer. Thus, allowing in the establishment of a communication bridge between the customer, seller, and admin.

    • The store owner can monitor the conversion between the seller and buyers.
    • The customer can easily reply and stay connected with the seller and admin.
    • Sellers can strive to work as per customer choices and provide the best possible solution to the issue that occurred.
    Communication Links

    Communication History

    For viewing the communication history, the seller can view the queries that are asked by the customers regarding their products, under the 'My Communication History' section. Whereas the buyer can see the raised queries posted under My Account 'Buyer Seller Communication'. Additionally, the admin can view the communication from the backend to monitor the activity in the store.

    • This gives a much effective communication method.
    • Increase the chances of positive feedbacks.
    • Better assistance to the customer.
    • Easy search for a conversation with keywords.
    Communication History

    Email Notifications

    The admin, seller, and customer all will receive the notification about the query on mail. However, it depends on the admin to allow the same.

    These notifications are quite helpful in rendering major purposes like-

    Email Notifications

    Customer Query

    The customer before or after checkout can contact the seller from multiple sections. This allows building a strong customer and seller relationship.

    Additionally, the customer can also add attachment as proof of the statement stated in these sections.

    • Support Type of the query can be of Support, Presale, Technical, and Other.
    • Customers just like sellers can update the state of Query- Pending, Resolved or Closed.
    • Monitor the response rate of the query.
    Customer Query

    Marketplace Buyer Seller Communication For Magento 2 Features -

    • All Asked Query list showing in seller’s account.
    • Enable/disable reply mail notification to admin by admin panel.
    • The admin enables/disable auto-approval for the query to the seller.
    • The admin can restrict or allow the guest customer to ask queries.
    • Admin can delete query/Conversation history between seller and buyer.
    • The seller can send a reply message regarding query to the buyer and vice versa.
    • The seller can search the conversation by the Customer’s email id or keyword/content.
    • Each reply message is forwarded as a mail to the seller and customer.
    • Seller and customer can attach images in query/conversation.
    • Seller and customer can change the Query status (Pending, Resolved, or Closed).
    • Customers can also ask the question to the seller using the seller profile page.
    • Customers can choose the Support Type for the query (Support, Presale, Technical, and Other).
    • The response rate and time of queries for any product and seller are visible to customers.
    • Customers can search the conversation by Product name or keyword/content.
    • The logged-in customer’s name and email id will remain auto-filled in the Contact Seller form.

    LabX - Laboratory Equipment Marketplace

    LabX - LabX Media Group is a leading B2B science media company from Canada that delivers award-winning editorial, essential industry news, analysis, and insights for scientific research and life science community members.

    LabX was founded in 1995, with the sole focus on laboratory equipment. Over time, the site has evolved from simple classified listings to an online auction platform.

    Now a premier B2B marketplace where professionals shop for instruments, accessories, consumables, and supplies.

    Customer Success Story - LabX

    GoDirect Trade by Honeywell - Aerospace Parts Online Marketplace

    GoDirect Trade is an online marketplace with storefronts from sellers like Honeywell Aerospace Trading, Boeing, Safran, and many more leading suppliers and manufacturers of aircraft parts and hardware. Launched by Honeywell this startup made it possible how a customer can now check out jet engines and add aircraft parts to their shopping cart as easily as ordering smartphones from an e-commerce store.

    Webkul’s Magento 2 Marketplace extension helped build the trust of its customers as they were able to check product images pricing information and quality documents on every product. Leveraging the buyer-seller communication we further enabled customers to ask the seller/make an offer on a particular product and attach images.

    Find out more about how Webkul contributed to digitalize an old-fashioned industry that made 1M$ in sales in just 10 weeks and brought together the buyers and the sellers of the Aviation Industry.

    GoDirect Trade

    Roadzila - European Tire Suppliers Portal

    Roadzila - It one of a kind online marketplace created for automotive and tire professionals.

    From its online B2B portal, the business buyers can find tires, compare prices, and purchase them from various French and other European suppliers.

    Roadzila provides a single platform with the widest choice of over 700 tire brands, 80,000 references, and a stock of over 15 million tires.

    Roadzila essentially wants to optimize and simplify the buying process for its B2B clients and further desires to build a commercial relationship between different parties of the tire market.


     Marketplace Mobile Application for Magento 2

    After creating a major share in the world of the e-Commerce software marketplace, Webkul is all set to move into the new arenas of mobile applications and is stepping from the world of e-Commerce to m-Commerce with its new product Mobikul Marketplace for Magento2

    A product that is going to provide its esteemed customers with lots of features, to relish their shopping experience in a more easy and mobile way in order to provide Ubiquity, Convenience, Interactivity, Personalization, and Localization, which is just some taps and swipes away.

    • To attract the attention of the customers any time anywhere, while they are on a move with their mobiles.
    • To Open a New Avenue for increasing the Sales.
    • Providing flexibility and ease of connectivity, in learning about customers.
    Marketplace Mobile Application for Magento2


    For any query or issue please create a support ticket here

    You may also check our quality Magento 2 Extensions.

    Rating 5.0
    based on 3 reviews

    Recent Reviews

    Write a review

    Essential Addon for Marketplace

    Posted On - January 21, 2021

    Buyer and Seller communication addon proves simplicity is the ultimate sophistication and upon that you have a awesome support from webkul makes things greatest.

    Great work

    Posted On - June 4, 2020

    Great work, used their skills several times about many different things. Nice communicators. Very predictable in their approach. 6/5

    A must for any marketplace!

    Posted On - May 12, 2017

    Having an in platform system for buyer and seller conversation is clearly a must for any marketplace, and webkul have delivered here bigtime. Other developers will charge $4,000 US dollars for the same customisation, and here it's a fraction of the cost and does everything it needs to do.

    Frequently Asked Questions

     Will the customer and seller receive the communication on mail?
    Yes, the seller and customer can receive the notification mail of the queries.
     Can guest customers send queries to the seller?
    The guest customer can send the queries to the seller if the store owner allows by setting the Allow Guest Customer to ask Query as Yes.
     From where the customer can contact sellers?
    The customer contact sellers from various pages like- Seller's profile page and Product page.
     Which type of attachments can be added to the queries?
    The seller and customer both can attach the files with the format like zip, doc, pdf, and rar. However the images with the format as png, jpeg, gif, and jpg.
     How will admin contact the customers?
    The admin can send a message to the customer via the order contact section.

    Move to Cloud Today

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    In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

    Default Configuration Details of Server

    • 1 GB RAM
    • 1 Core Processor
    • 30 GB Hard Disk
    • DB with 1 GB RAM and 1 Core Processor

    * Server Configuration may vary as per application requirements.

    Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

    Get Started with Cloud

    Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

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    • + Features
    • - Bugs
    Version 4.0.0
    • + Compatible with Magento 2.4.x.
    Version 3.0.2
    • + Customers can ask queries from the order view page.
    • + Admin can reply to any query and can intervene in the conversation.
    • + Admin can ask queries from the order view page.
    • + Admin can decide whether mail to be sent from the admin email or seller email.
    • + Added customer login for the guest user if admin disallows queries for guest customers.
    • + Seller can ask queries from the order page.
    • + Admin can set the communication option based on order status.
    Version 3.0.1
    • + Now customers can also raise queries on admin products.
    • + Admin can reply to the queries raised on its products by customers.
    • + Admin can send multiple attachments with the reply.
    • + Admin can change the status of the query.
    • + Submenu for Seller Buyer Communication created.
    • - Loops reduced.
    • - Bugs Fixed
    Version 3.0.0
    • - Fixed cache issue while updating the response rate
    • - Fixed editor issue on contact seller form
    Version 2.2.0
    • - Fixed card type issue on product page
    Version 2.1.1
    • - Fixed bug with guest user
    Version 2.1.0
    • + compatible with Magento 2.3.x
    Version 2.0.4
    • - Fixed varnish related issue at catalog product view page
    • - Display delete product name at communication history and view page
    Version 2.0.3
    • + Compatible with marketplace 2.1.3 and above.
    Version 2.0.2
    • + Compatible with Magento 2.2.*
    Version 2.0.1
    • + Buyer/Seller can send multiple attachments with a query
    • + Include WYSIWYG editor
    • + Include query status feature
    • + Buyer choose to support type like presale, support, technical, etc
    • + Response rate and response time for a seller product
    • + Response rate and response time of a seller
    • + Filter message by content
    Version 2.0.0
    • + All Asked Query list showing in seller’s account.
    • + Enable/disable reply mail notification to admin by admin panel.
    • + Admin can delete asked query/Conversation history between seller and buyer.
    • + Seller can send a reply message regarding query to the buyer and vice versa.
    • + Seller and buyer get mail for each reply message.
    • + Buyer can also ask the question to the seller using the seller profile page.