Description
Magento 2 FAQ extension improves the customer experience on an e-commerce website. It allows merchants to create a dedicated Frequently Asked Questions (FAQ) page, where customers can find answers to common queries without contacting support.
With this extension, merchants can easily manage and organize questions and answers, making it easier for customers to navigate and find the necessary information.
Additionally, this extension saves customers and support teams time by providing quick and self-service access to commonly asked questions, enhancing customer satisfaction, and reducing support tickets.
Also, if you want a module that allows buyers to ask questions about products to the vendor and admin, then check Magento 2 Product Question Answer module.
Highlighted Features for Magento 2 FAQ Extension
Create FAQ
Admin can create the created FAQ and can edit and delete it.
Customer Communication
Magento 2 FAQ plugin provides better communication with the customer to prevent further support from the store.
Multiple FAQ's
Can add any number of FAQs for the product in this admin.
Visibility Page for FAQ
Customers can see FAQs on the after reviews tab of the product page.
Hyva Theme Compatible
Magento 2 FAQ Module is fully compatible with the Hyva Theme.
Group Publishing
Different Groups can be published on different storefront pages as required.
Why do we need Magento 2 FAQ Plugin?
Magento 2 FAQ Module helps customers find answers to common questions quickly and easily, without having to contact customer support or browse through multiple pages. This improves the overall shopping experience and boosts customer satisfaction, as customers can get instant answers to their queries.
By providing a comprehensive FAQ section on your online store, you can reduce the volume of customer inquiries and support tickets, freeing up valuable time and resources for other tasks. Magento 2 FAQ helps to reduce customer support costs and improve operational efficiency.
If you are looking for an extension that provides you with a chatbot that integrates WhatsApp with your store, along with ChromaDB-based knowledge storage for accurate & faster responses, then check out Magento 2 WhatsApp AI Chatbot .
Adding & Managing FAQ
Magento 2 FAQ plugin is a very important module that enables the store admin to include an FAQ feature in the website by which customers can get the answers to the most common and frequent questions.
After installing Magento 2 FAQ module, admin can see “Webkul FAQ” in the admin-panel. The first option is “Add FAQ”.
Here admin can view a list of total FAQs, status (enable or disable), and content for each FAQ. Admin can add new FAQ by going to “Add FAQ”.
In “Add FAQ”, admin can enter the “FAQ” title, sort order, content for the particular FAQ and then can set the status for that FAQ.
- Admin can add new FAQ.
- Admin can set the status for any FAQ (enable or disable).
- Admin can delete any existing FAQ from the list.
Adding & Managing FAQ Groups
The second option in “WebKul FAQ” is of FAQ group. Here admin can see FAQ groups, status, banners, and width. Admin can select any FAQ group and delete it or change its status (enable or disable).
Admin can add a new FAQ group by going to “ Add FAQ”. Admin will enter group code, and group name and set the status.
- Admin can delete or change the status of any FAQ group.
- Admin can add new FAQ group.
Accordion FAQ For E-commerce Store
The FAQ For Magento 2 extension allows you to view framed questions and answers in an elegant accordion style for the general doubts and queries of customers, to provide powerful navigation. With jQuery-powered animation Magento 2 FAQ Module adds an easy-to-use FAQ section to your store.
- No limit on the number of posted questions.
- Beautifully made menu with an accordion to display answers.
Kimberly Clark Professional Brasil - B2B Healthcare Marketplace Platform
Kimberly-Clark Corporation is a multinational consumer goods company that specializes in various personal care and hygiene products. The company was founded in 1872 in the United States and has since become one of the world’s leading manufacturers in its industry.
Read the Kimberly-Clark case study to explore how this leading hygiene products manufacturer, builds its online B2B sales channel using the Magento 2 e-commerce platform, Webkul Marketplace and various other solutions.
- Improved operational efficiency, product range expansion, and B2B customer satisfaction.
- B2B capabilities and a supportive ecosystem were additional advantages of using Magento.
- Customization and flexibility were achieved by Magento 2 features and Webkul modules.
Etihad Airways - Global Meet & Assist Airport Concierge Booking
Etihad Airways, the UAE’s national airline, is a leading global carrier since 2003. With a focus on luxury, exceptional onboard experiences, and an extensive network, Etihad Airways has become synonymous with top-notch service.
Webkul collaborated with National Aviation Services (NAS) to develop Fasttrack.aero, a meet-and-assist booking system, to enhance the airport concierge experience for Etihad Airways passengers.
- Developed a customized booking solution on the Magento 2 platform.
- Integrated various modules such as marketplace solution, booking system, and social login.
- Multiple dropdown options and attributes were created to customize the service package.
- Applying multiple promo codes at the shopping cart and checkout.
- Product questions and answers with FAQ system.
- Read the Etihad Airways case study to learn more about the client.
Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com/. You may also check our quality Adobe Commerce Extensions.