Magento 2 Product Question Answer

According to the configuration, it will work on the front end. Admin ensures it aligns with their store's needs and enhances the customer experience.

• Customer questions need to be approved by the admin before they are visible on the front end.
• Admin can enable the question-and-answer feature for products.
• Customers get an email notification when their queries are resolved.
• Admins also receive email notifications for customer questions if that feature is enabled.

Customers can easily access the View QA section on the admin product page. They can click Ask Questions to submit their queries to the admin. A pop-up allows them to enter the subject, query, and display name.

From there, the customer can easily ask questions related to the product. Admin replies trigger response emails to customers. Apart from this, customer can:

• Click on View All to see all the questions and answers.
• Click Most Helpful to view the top upvoted answers, ranked by customers.
• See the total number of questions that have to ask and answered.
• Choose Most Recent to view the latest customer questions.
• Select Give Answer to respond to customer questions.
• Upvote or downvote an answer.
• Search or ask a question.

The admin can reply to the questions asked by the customers. The admin will navigate to manage the product question-answer section. Here the admin will find all the questions asked by the customers and can make a reply to the questions.

The admin can reply by clicking the "Click to Response" button. It opens a page where they can respond to the customer's query. Also, the admin checks customer queries from the Manage Product Question Answer section.

• Customer question settings admin can control.
• Admin can manage the visibility of customer questions.
• Admin has the authority to respond to all the questions.
• Also, it allows efficient management of customer questions.

The admin can manage the Question & Answer frontend visibility from the backend. Select the queries the admin wants to showcase on the front end and click on approved in the action option. Only the approved queries will be displayed on the product page.

Questions can enabled, disabled, or deleted by the admin. To display a dedicated section for common questions and answers, you may also use the Magento 2 FAQ extension.

• Admin can delete the queries if needed.
• View the questions and give a reply to the same.
• The queries can be disapproved by the admin.
• All the queries raised by various customers will be displayed here.
• Admin can type the response and click on submit to make a reply.

Customers can directly raise the query for the products of the vendors or admin. Customer can also clear their doubts before purchasing the products. This module provides a platform for exchanging information and increasing trust.

Thus, helps in making better buying decisions and enhances the shopping experience.

• Customers can ask specific questions for detailed information of the product that is not available on the product page.
• Provide access to existing question answers to boost customer confidence.
• Saves time and effort by raising queries and receiving quick responses.
• Customer can share their experience, and help the community to build trust.
• It helps in making better buying decisions.