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      Magento, 2.0.x , 2.1.x, 2.2.x, 2.3.x, 2.4.x

      Magento 2 Order Fetch - UVdesk Open Source

      Magento 2 Order Fetch - UVdesk Open Source: The extension connects Magento 2 online store with UVdesk Open Source Helpdesk system to sync and validate orders. Once integrated, ticket agents can fetch the order related information like payment method, product name, cost, shipping, and other details on the tickets.

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      Magento 2 Order Fetch - UVdesk Open Source - With the help of the Magento 2 Order Fetch module one can integrate multiple Magento channels with UVdesk open-source and validate the details of the order number on support ticket coming from your every channel. This module makes the support process easier and faster.

      Important Note -

      • To use this module, you must install UVdesk Open Source Helpdesk first.
      • Magento 2 Order Fetch module is only supported by UVDesk version 1.0 or greater.

      Highlighted Features

       Enhance Customer Support Experience

      With this module reply master can resolve support queries faster by checking order information over the ticket.

       Real-Time Access to Customer Order Data

      Agents have real-time access to the product information, shipping data, price, and other information agents need.

       Escape Fraud Queries

      Support staff or the agents can differentiate between the genuine and fraud customers by confirming order details.

       Fully Integrated With ECommerce

      This module brings various e-commerce related functionalities to your community helpdesk system.

      What is the Need of Open Source Magento 2 Order Fetch Module?

      This module increases the performance of your agents by displaying the order related information on the ticket system. This will give you more details while dealing with support tickets raised by customers regarding their purchases. The agent can save their time as well as improve efficiency. No need to leave the ticket system to check the details.

      Integrate Magento store with UVdesk

      Just a few steps, one can either merchant or developer configure this module easily and can expand the functionality of the UVdesk Open source helpdesk by viewing order information on a support ticket.

      Account owner needs below details to configure this module:

      • Name of the channel for recognization purposes.
      • The hostname of your Magento store.
      • Consumer key of your Magento store.
      • Consumer secret key of the Magento store.
      • Auth token of Magento store.
      • Auth token secret key of your Magento store.
      Integrate Magento store with UVdesk

      Deliver Better Quality of Customer Support

      Magento 2 Order Fetch is the most important module for those who are willing to expand their support system with the Magento store. All order information can quickly view the ticket through this module.

      • No further need to visit the Magento website to check the order information of the client.
      • This module fetches complete order information where you required on support ticket raised by the customer.
      • All eCommerce channel queries resolution through one place make ticket handling rule quite simple and easy.
      Deliver Better Quality of Customer Support

      One Login for Numerous Channels

      Delivering support across multiple eCommerce channels can be tedious thus Magento order fetch module gives the ability to integrate various Magento stores with UVdesk Open Source itself.

      • Save time and money instead of checking the order information through multiple websites of Magento.
      • With this module, admin can also integrate any number of eCommerce stores with your helpdesk system.
      • All integration at one place gets conversion or support rate high.
      One Login for Numerous Channels

      Compact the Details at One Place

      We provide Magento channel integration service with UVdesk like sync order, shipping, and payment details on support tickets to get the exact information of the purchase orders.

      • Real-time synchronization is an essential serviceable feature for a helpdesk system.
      • This module helps to clear all the doubts related to the order number provided by the client.
      • The agent offers better support to the customer with the order details With this module.
      • One can improve 100% customer satisfaction and make more sales.
      Compact the Details at One Place

      Populate Order Related Data in Real-Time

      Now confirm the order details fetching from Magento store on the ticket for the proper validation and avoid bogus queries.

      • With this module, populates the data in real-time on a support ticket.
      • Easy to fetch, need to select Magento channel, and get the order details by entering the order id.
      • The support agent will be able to manage the orders and process the support inquiry faster from the ticket panel itself.
      Populate Order Related Data in Real-Time

      Features 

      • Add multiple Magento 2 online stores and fetch order data.
      • View order placed - date and time
      • View order status
      • View payment method information
      • View billing information with address
      • View shipping information with the shipping method used.
      • View ordered product details - name, price, quantity, and refund information. 
      • The product name is hyperlinked to the online store product page.

      UVdesk  Support -

      For any query or issue please create a support ticket -http://webkul.uvdesk.com

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      Frequently Asked Questions

       Can I integrate multiple Magento channels with this module?
      Yes!! you can integrate any number of Magento channel with UVdesk and fetch the order information.
       
       Does this module auto-synch customer order related details on the UVdesk ticket panel?
      One can simply get the order result by entering order id with the respective channel over the ticket.
       
       Which UVdesk Open Source version does it support?
      Magento 2 Order fetch module supports UVDesk version 1.0 or greater.
       
       Does this app fetch customer inquiry came from the Magento store?
      This module only allows fetching order details from the Magento store directly. You may reach out to us if you want at support@uvdesk.com
       
       What type of customer order details we can see on the ticket regarding Magento?
      This module gets the order related details like Order ID, description, quantity, total price, unit price, shipping, etc on the support ticket immediately.

      Move to Cloud Today

      AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

      GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

      In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

      Default Configuration Details of Server

      • 1 GB RAM
      • 1 Core Processor
      • 30 GB Hard Disk
      • DB with 1 GB RAM and 1 Core Processor

      * Server Configuration may vary as per application requirements.

      Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

      Get Started with Cloud

      Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

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      • + Features
      • - Bugs
      Version 1.0
      • Initial release.