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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
UVdesk Open Source WhatsApp Integration makes support easier by letting users raise tickets directly or reply to an existing ticket by sharing the ticket ID on WhatsApp.
Instead of logging into the helpdesk or sending emails, users can just send a message to your WhatsApp Business number.
That message is quickly turned into a UVdesk support ticket, which the support team can manage from the same dashboard they already use for email, web forms, and other channels.
With Twilio as the link, connecting WhatsApp to UVdesk is safe, smooth, and reliable, while also being easy to set up.
Check out UVdesk Open Source Report Insights to track tickets, agent performance, and customer service in real time.
Highlighted Features of UVdesk Open Source WhatsApp Integration
Direct Ticket Creation
No login or email needed, just send a WhatsApp message.
Unified Dashboard
Handle WhatsApp, email, and web tickets all in one place.
Twilio API Integration
Secure and reliable WhatsApp connection.
Faster Response
Reduce delays with instant ticket generation.
Customer Convenience
Simplify the way customers connect with you.
Multi-Channel Support
Manage WhatsApp alongside email, forms, and social media.
Why Do We Need UVdesk Open Source WhatsApp Integration?
UVdesk Open Source WhatsApp Integration allows users to raise tickets through WhatsApp messages without logging into UVdesk.
Users can raise tickets directly from WhatsApp without logging in or sending emails, and the support team can manage them from a single dashboard.
Traditional support requires users to log in or send emails to create tickets, which can be slow and inconvenient.
With UVdesk Open Source WhatsApp Integration, users can make tickets just by sending a message. This makes it easier for users and faster for the support team to track.
Check out UVdesk Open Source Ticket Time Tracking to let agents add time while solving tickets.
Direct Ticket Creation from WhatsApp
Users can create tickets on WhatsApp by starting a chat or scanning a QR code.
- No need for login credentials or emailing support.
- Users just need to provide details like email, subject, and issue type.
- Users issues or queries instantly turn into UVdesk tickets.
- The support team can easily track and manage them all in one place.
Configuration For WhatsApp Integration
Admins enter Twilio details to connect WhatsApp with UVdesk, turning user queries into UVdesk tickets.
- Twilio Account SID – A unique identifier for your Twilio account.
- Twilio Auth Token – A secure token used to authenticate your account with Twilio.
- Twilio Phone – The phone number provided by Twilio for WhatsApp communication.
- Enable Integration (checkbox) – Lets the admin activate or deactivate the WhatsApp integration.
- Add WhatsApp Configuration – Saves and applies the integration settings.
Manage Tickets from Dashboard
Admin can keep a track of the tickets that are created on WhatsApp messages directly from UVdesk.
- Manage WhatsApp tickets from UVdesk dashboard.
- Centralized ticket view for all queries or issues.
- Seamless monitoring of support ticket progress.
- Easy tracking of all WhatsApp created customer tickets.
UVdesk Support -
For any query or issue, please create a support ticket here http://webkul.uvdesk.com
You may also check our other top-quality UVdesk Apps.
Specifications
Product Version1.0.0
Released6 months ago
CategoryUVdesk, UVdesk Open Source, UVdesk Helpdesk,
Last UpdatedSeptember 9, 2025 (6 months ago)
License Single application
Supported VersionsUVDesk 1.1.7
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Frequently Asked Questions
Can users create tickets without logging into the helpdesk?
Yes, users can create tickets using the WhatsApp number through Twilio.
Can customers reply to existing tickets without logging in?
Yes, they can reply by sending the ticket ID directly on WhatsApp.
Do customers still need a support email address to create tickets?
No, WhatsApp messages are enough to generate tickets.
How does the integration work?
It uses the Twilio WhatsApp API to connect your WhatsApp Business account with UVdesk.
Can Admin or Agents reply to WhatsApp tickets from UVdesk?
No, agent replies go to email, customers can still respond via WhatsApp.
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In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server
- 1 GB RAM
- 1 Core Processor
- 30 GB Hard Disk
- DB with 1 GB RAM and 1 Core Processor
* Server Configuration may vary as per application requirements.
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.
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