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    CS-Cart Ask A Question

    This add-on allows customers to ask questions about products before making a purchase.

    • Improves site traffic by increasing customer engagement.

    • Configured to work with CS-Cart Multivendor Marketplace as well.

    • Option of Google reCaptcha verification to protect from spam and abuse.

    • The admin can set a custom email address wherein the customer query emails are sent.

    • Reduce the rate of cart abandonment by decreasing the number of abandoned carts.

    • Reduce the time it takes for an inquiry to be responded to.

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    • Description
    • Reviews
    • FAQ
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    • Specifications
    • Cloud Hosting
    • Changelog

    The CS-Cart Ask-A-Question Add-on will allow the customers to ask any queries regarding the respective product from the product page. The ask a question option is there on the product page that allows the user to register their query for that product. The admin can enable this feature for his CS-Cart store products. He also has the option to enter the email id where the customer queries emails will get delivered. The admin can also choose if the email should go to the product's respective seller as required. Also, if you want to have a set of frequently asked questions ready for consumption by the customer you can check the CS-Cart Frequently Asked Questions add-on(it needs to be purchased separately).

    CS-Cart Ask A Question

    Highlighted Features

     Ask a Quick Query

    The customers can easily ask a question from the respective product page as required.

     Receive Query Replies

    After sending the query, the customers receive the replies on the email address used while sending the doubts.

     Reply from Admin/Seller

    Reply to the customers is sent from a particular custom email address or the respective seller's email address.

     Google ReCaptcha User Validation

    A reCaptcha can be enabled for the ask query pop-up where the user will first be verified and then can submit their query.

    Why use CS-Cart Ask a Question Add-On?

    This add-on allows the customers to ask questions about a product. The customers can get the information they need to make an informed decision about whether or not to buy the product. When customers have a question or concern, if they get an answer quickly can improve their overall experience with your website.

    When you provide a way for customers to ask questions, it shows that you care about their experience and are willing to go the extra mile to help them. Your customers will feel more trusting and loyal if you use it. So this add-on will allow your customers to ask a query from the product page, and when a response gets registered, the customer gets an email.

    The email is received on the one that is entered while submitting the query. Also, if you want to allow your customers to do a quick buy, you can use the CS-Cart Buy Now Add-on(it needs to be purchased separately).

    Enable Receiver Email for Queries

    After the installation of the add-on can easily configure the available configuration settings. Here, the admin will be able to -

    • Enter the email id to receive customer queries.
    • Set the receiver email as empty.
    • While the receiver email is empty the emails are directed to the product's respective seller.
    Enable Receiver Email for Queries

    Verification by ReCaptcha

    Verification by ReCaptcha

    • The admin can enable the reCaptcha from the configuration section.
    • The customer needs to verify himself using the reCaptcha.
    • 'After checking the reCaptch the customer can post his query.
    Verification by ReCaptcha

    Increased Sales & User Engagement

    This add-on is a boon as it provides increased sales and user engagement for your products and benefits the users of your website.

    • Addressing the concerns regarding a product will ultimately increase the likelihood of them making a purchase.
    • Getting a fast answer can improve the overall experience with your website for your customers.
    • Customers can make informed decisions about whether or not to buy the product if the ask a question feature is there for the customers.
    Increased Sales & User Engagement

    Ask Query on the Product Page

    The customers of your website can ask queries about the products in your store, and you can reply to them as required with a response.

    • The ask a question option is available on the product page.
    • Customers must enter their name, email address, and query.
    • After sending the query, it is either received by the admin or the respective product seller.
    • The admin or the seller can respond to the customer's email address.
    Ask Query on the Product Page

    CS-Cart Ask A Question -

    For any query or issue please create a support ticket here

    You may also check our other top-quality CS-Cart Add-ons.


    Product Version1.5
    Released8 years ago
    Last UpdatedOctober 9, 2023 (6 months ago)
    Supported VersionsCS-Cart  4.11.x  4.12.x  4.13.x  4.14.x  4.15.x  4.16.x  CS-Cart Multivendor  4.11.x  4.12.x  4.13.x  4.14.x  4.15.x  4.16.x  
    Rating 5.0
    based on 1 reviews

    Recent Reviews

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    WebKul Add-ons

    Posted On - September 27, 2023

    Working with "Webkul" has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch service and support.

    Frequently Asked Questions

     For asking a query, is it required to be logged in?
    No. The user has to enter his details after tapping the ask a question option on the product page and then tap the submit button.
     Does the admin respond to the queries or the sellers?
    The admin and sellers can respond to the queries as per the configuration set by the admin.
     Does the admin have the option of entering a custom email for receiving the query?
    Yes. The admin can enter a custom email address that is used for receiving all customer queries for all the products.
      What is the configuration that allows the sellers to receive queries for their products?
    The field for the custom email needs to be set as empty, and then the sellers will receive the query on their email address automatically.

    Move to Cloud Today

    AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

    GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

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    In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

    Default Configuration Details of Server

    • 1 GB RAM
    • 1 Core Processor
    • 30 GB Hard Disk
    • DB with 1 GB RAM and 1 Core Processor

    * Server Configuration may vary as per application requirements.

    Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

    Get Started with Cloud
    • - Feature Add (+)
    • - Feature remove (-)
    • - Bug Fixed (!)
    • - Modification (*)
    • UI improvements.
    • Validate inquiry fields.
    • Speed up inquiry response.
    • Captcha validation increased.
    • Option of image verification to protect from spam and abuse.
    • Decrease cart abandonment rate.
    • Functionality to set a customer receiver email.
    • Increases customer engagement which improves site traffic.
    • Building trust between brand and customers.
    • Enable users to best highlight the store product’s strengths.