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      3.0.1
      Magento, 2.0.x , 2.1.x, 2.2.x, 2.3.x

      Magento 2 RMA System Marketplace Add-on

      Marketplace RMA System for Magento 2: Marketplace RMA System for Magento2 extension is a brilliant module and super useful for product return and order return between buyer and seller. Marketplace RMA System for Magento2 module provides the buyers to create RMA request for sellers / vendors product and Complete RMA management.

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      Magento 2 RMA System Marketplace Add-on Magento 2 RMA System Marketplace Add-on Magento 2 RMA System Marketplace Add-on Magento 2 RMA System Marketplace Add-on Magento 2 RMA System Marketplace Add-on Magento 2 RMA System Marketplace Add-on Magento 2 RMA System Marketplace Add-on Magento 2 RMA System Marketplace Add-on Magento 2 RMA System Marketplace Add-on Magento 2 RMA System Marketplace Add-on Magento 2 RMA System Marketplace Add-on Magento 2 RMA System Marketplace Add-on
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      Marketplace RMA System for Magento 2 -Marketplace RMA System for Magento2 extension is a brilliant module and super useful for product return and order return between buyer and seller. Marketplace RMA System for Magento2 module provides the buyers to create RMA request for sellers/vendors product and Complete RMA management.

      Please Note - This module is an add-on of Magento 2 Marketplace Module. To use this module you must have installed first Webkul Magento 2 Marketplace Module.

      Highlighted Features

       Partial Refund by Vendor

      The seller has the option to do partial or full payment during a refund.

       Vendor and Buyer Conversation

      The vendor can communicate with the buyer on a particular RMA request.

       View Conversation

      The admin has the option to view the communication between the vendor and the buyer.

       RMA Request By Guest Users

      Guest users can also Request New RMA by just providing their order ID & email address.

       What is the use of this module and why should use it?

      End-User satisfaction is very important for any business. By adding an RMA service to your marketplace for the product will improve customer satisfaction. That’s why RMA is an essential feature of any functional e-commerce store. It provides freedom to the customer to return and exchange the bought goods. The customers will be more confident while purchasing the product. Magento 2 RMA System Marketplace Add-on will reduce the hassle of the seller to manage the product return manually. It will create more transparency between the customers and the seller.

       RMA Requisition

      The buyer can request for RMA if the product does not meet their (buyer) expectation. The Buyer will have an option for selecting the order for which they need RMA. Buyer will select the reason behind the RMA, upload images of the received product, select the “Order Status” and can write additional information as well.

      The buyer can view their RMA list under the tab “RMA”. When the buyer will be satisfied with the seller's action (refund or exchange), then the buyer can close that particular RMA.

      • The buyer can request for new RMA.
      • The buyer can send the message to the seller.
      • The buyer can close the RMA if satisfied.
      • The buyer can upload multiple images of the received product.
      RMA Requisition

       Action On Requested RMA

      The seller can view all the RMA under the “All RMA” tab. Here seller can view the complete information regarding RMA and can change the “RMA Status” accordingly. The seller can also send a message to the buyer.

      • The seller can view the RMA and change the status of RMA.
      • The seller can message the buyer regarding their RMA.
      • The RMA status on the customer panel will reflect with order status.
      • The customer can close the RMA. If it is solved.
      Action On Requested RMA

       Whole List of RMA

      Admin from the back-end can add a reason for RMA under “RMA Reasons”. These reasons will be displayed on the front end while creating an RMA request. Admin can view all the RMA under the “All RMA” tab. It allows the admin to enter a number of days under option "Default Allowed Days" to create RMA by a customer from the day of product purchase. And if that period exceeds then the customer will not be allowed to create RMA.

      • Admin can add “RMA reason”.
      • Admin can view order information, product detail, and conversation related to RMA.
      • Admin can enter “Default Allowed Days” to create RMA by buyer.
      Whole List of  RMA

       RMA Resolution

      The resolution of the RMA is done by the admin or the seller of the store. At the time of creating RMA, customers can select RMA resolution as Refund or Replace. After creating the RMA, the customer can see the status of the RMA and can message the seller to get any possible solution.

      • The customers can also cancel the order placed by them before the invoice for that particular order is generated.
      • The buyer can generate RMA for Refund/Replace.
      • The seller can do a Full or Partial refund.
      RMA Resolution

      E-mail Notification for RMA

      Notification always keeps the customers updated about their activity on to the store. As per the functionality of the module, whenever the customer request RMA, then they will soon get the RMA notification on their registered mail Id.

      The RMA request could be any type namely Return, Refund, Replace, Cancel.

      • The guest user will also get the notification for RMA generation.
      • The RMA email notification consists of the entire details about the RMA.
      • Also, the customer will get a notification at the time of the RMA status change.
      E-mail Notification for RMA

      Conversation on RMA

      The communication system is a key feature which any eCommerce business can have. It builds the transparency between the buyer on the store and the seller of the store.

      In this module, the customer and the seller can communicate with each other on the RMA request and share their point of view on the RMA requested. It also helps to decrease the refund or cancel request on the store.

      • View Date & Time of the particular message.
      • All the conversations are stored and can be viewed later for a particular RMA request.
      • The admin can also view the conversation between the customer and the seller.
      Conversation on RMA

      Marketplace RMA System for Magento 2 Features

      • Customers can request RMA to cancel the order.
      • Customers can generate RMA for Refund/Replace.
      • Sellers can do the Full or Partial refund.
      • Allow the seller to do the offline/online refund.
      • Dynamic selection of items for an order for making RMA request.
      • The admin will create RMA reasons.
      • The admin will be able to see the seller-buyer conversation history.
      • The admin can see the list of all the RMA.
      • The admin can solve the Requested RMA for his products.
      • RMA history for buyers and sellers with pagination.
      • Guest users can request an RMA to cancel the order.
      • The guest user can generate RMA for Refund/Replace.

      CoolMarket - Jamaica’s #1 Online Marketplace

      CoolMarket - One of Jamaica's largest eCommerce store with thousands of products and services from sellers all across the country. The company was founded in December 2013 with just one seller but quickly grew to represent several of Jamaica's most recognizable retail outlets across the island.

      With Webkul's Magento 2 Marketplace and Add-Ons, CoolMarket now offers the best-in-class seller-buyer online shopping experience. Shopping on CoolMarket is made easy through its multiple payment options including credit/debit cards, cash on delivery, direct bank transfer, and easy financing.

       CoolMarket

       Marketplace RMA System for Magento 2 Support

      For any query or issue please create a support ticket here http://webkul.uvdesk.com/

      Rating 5.0
      based on 2 reviews

      Recent Reviews

      Write a review

      I have been working with Webkul since 2016

      Posted On - May 4, 2020

      I have been working with Webkul since 2016 and they have never disappointed me with their best in class customer support. When you have an issue with any of their extensions and your support period is still valid be sure that they will fix it for you. I will continue working with them as long as our store is running on Magento.

      Seriously Clever Extension.

      Posted On - May 12, 2017

      This extension is world class. Its dead simple for customers to identify the purchase, and upload a full ticket of information for a refund or exchange. Works beautifully! A+++++

      Frequently Asked Questions

       Can the admin also send the message during the communication between the seller and the buyer?
      Admin can't send the message during the communication between the seller and the buyer, but he can see the conversation between the seller and the buyer.
       
        Can only register users can request the RMA?
      With this extension, not only the registered users but the guest user can also request RMA for their orders. And for this, they have to provide order id & email address and the rest of the workflow is the same as for the registered customers.
       
       What is a partial refund from the seller's end?
      If in case the seller doesn't want to refund the entire amount for the RMA raised, then the seller can do a partial refund for that.
       
       Can the seller do the refund offline?
      Yes, the seller has the option of refund offline for refunding the amount.
       
       Can the customer return a specific quantity of products?
      Yes, while submitting the RMA, the customer has the option to define the quantity of the product which has to be returned.

      Move to Cloud Today

      AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

      GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

      In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

      Default Configuration Details of Server

      • 1 GB RAM
      • 1 Core Processor
      • 30 GB Hard Disk
      • DB with 1 GB RAM and 1 Core Processor

      * Server Configuration may vary as per application requirements.

      Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

      Get Started with Cloud

      Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

      Request Customization

      • + Features
      • - Bugs
      Version 3.0.1
      • + Minor issues and bugs fixed
      Version 3.0.0
      • + Compatible with Marketplace 3.0.x
      • - Issue fixed multiple times saving in admin end and frontend
      • - Layout issue Fixed.
      • - Fixed minor bugs.
      Version 2.2.0
      • + Compatible with Marketplace 2.3.x
      • + Online refund by seller feature added
      • - Fixed minor bugs.
      Version 2.1.0
      • + Compatible with Marketplace 2.2.x
      • + Compatible with Magento 2.3.x
      • - Fixed minor bugs.
      Version 2.0.1
      • + Multiple items RMA by seller feature added.
      • + Multiple images in the RMA feature added.
      • + Compatible with Marketplace 2.1.x
      • + Compatible with Magento 2.2.0
      Version 2.0.0
      • + Return merchandise authorization for Magento Marketplace.
      • + Buyer can generate RMA for Refund/Replace.
      • + Buyer, Seller, and Admin communication for requested RMA.
      • + RMA history for seller and buyer with pagination.
      • + Seller can do Full or Partial refund.