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- Description
- Reviews
- FAQ
- Customers ()
- Specifications
- Cloud Hosting
- Changelog
Odoo LiveChat Tawk To is an Odoo module that connects Tawk.to, a free live chat service, with Odoo. It loads your Tawk.to chat widget on Odoo pages. This module adds a Tawk To section to Odoo Settings. You paste your Tawk.to Site ID there and choose where the chat widget appears.
The Display Tawk To chatter on setting has three options: Backend, Website, and Both. Both is the default, so the widget shows to visitors and to your team. Conversations run through your Tawk.to account. Your agents answer from the Tawk.to dashboard or mobile app, and the chat history stays there.
It works on Odoo Community and Odoo Enterprise, on-premise and on Odoo.sh. It needs only the Odoo Website app, which installs with it. To also track what visitors do on your pages, you can check Odoo Google Tag Manager.
Highlighted Features of Odoo LiveChat Tawk To
One Site ID Field
A single Site ID field in Odoo Settings links your Odoo database to your Tawk.to property and widget.
Website, Backend, or Both
Choose whether the chat widget shows to website visitors, to users in the Odoo backend, or to both.
Real-Time Conversations
Visitors open the chat bubble and send a message, and your agents see it at once in Tawk.to.
Files and Emojis
The chat box has buttons to attach files and images and to add emojis while visitors type.
Dashboard One Click Away
The Click here link in the Tawk To settings opens the Tawk.to dashboard in your browser.
Nothing to Code
Install the module, save your Site ID, and the widget loads on the next page you open.
Why Do We Need Odoo LiveChat Tawk To?
Shoppers often leave a website when they cannot find an answer fast. A contact form or an email address makes them wait for a reply.
Live chat lets them ask while they are still on the page. Tawk.to gives you a free chat service, but its embed code has to be added to every Odoo page by hand.
Odoo LiveChat Tawk To adds that code for you. You enter the Site ID once, pick Backend, Website, or Both, and the widget appears on every matching page.
In practice, a visitor clicks the chat bubble, picks I have a question, and an agent replies from the Tawk.to inbox in the same minute.
Also, if you want visitors to book a time with your team after the chat, you can check our module Odoo Website Appointment Management System.
Odoo LiveChat Tawk To Use Cases
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Online Store Pre-Sale Questions
Shoppers ask about size, stock, or delivery from the shop page and get an answer before they check out.
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Customer Support Desk
Support agents handle visitor questions from one Tawk.to inbox and share screenshots or files in the chat.
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Service Business Lead Capture
Agencies and consultants talk to website visitors while their interest is high and turn chats into leads.
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Help for Backend Users
Salespersons, sellers, or other Odoo users reach your help team from the chat window inside the Odoo backend.
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Local Shops With a Website
Store owners answer opening-hour and direction questions in chat. To show branches on a map, see Odoo Website Store Locator.
Add Your Tawk.to Site ID
The Site ID tells Odoo which Tawk.to chat widget to load. It is the part of your Tawk.to embed code that comes after embed.tawk.to/.
- Open Settings > Tawk To in the Odoo backend.
- Paste the Site ID in the form property_id/widget_id.
- Copy it from the Widget Code under Administration > Chat Widget in Tawk.to.
- Click Save, then reload a page to see the widget.
- Use one Site ID for every website in the database.
Show the Chat on Backend, Website, or Both
The Display Tawk To chatter on setting decides who sees the chat widget. You can change it at any time from the same Settings page.
- Pick Website to show the chat bubble to website visitors only.
- Pick Backend to show the chat to logged-in users in the Odoo backend only.
- Pick Both to show it in both places, which is the default.
- Save the setting, and the change applies from the next page load.
Live Chat With Website Visitors
With Website or Both selected, the Tawk.to chat bubble sits in the corner of your Odoo Website pages. Visitors open it without leaving the page they are on.
- Show the chat bubble on the shop, product, and other website pages.
- Greet visitors with the message and quick replies set in Tawk.to.
- Let visitors type a message, add emojis, and attach files.
- Keep the widget style, colour, and language you choose in Tawk.to.
Chat With Tawk.to Inside the Odoo Backend
With Backend or Both selected, the same chat widget loads in the Odoo backend. Users can ask for help without leaving the app they work in.
- Show the chat window over Discuss, Sales, Website, and every other backend app.
- Let backend users, salespersons, or sellers talk to your team in real time.
- Use the same Tawk.to widget as the website, with no second setup.
Reply to Visitors From the Tawk.to Inbox
Every chat started in Odoo reaches your Tawk.to inbox. Agents read and answer it there, on the web or in the Tawk.to mobile app.
To keep leads from these chats in your CRM, you can also check Odoo Multi CRM Solution.
- See each message with the visitor name and the time it was sent.
- Reply in the same thread, with your agent name on each message.
- See when the visitor has ended the chat.
- Keep the full chat history in your Tawk.to account.
Open the Tawk.to Dashboard From Odoo
The Tawk To settings page ends with a direct link to Tawk.to. Admins reach the dashboard without typing its address.
- Click the Click here link next to For going to tawk to dashboard.
- Check today's Visitors and Page Views on the Tawk.to home screen.
- Count answered and missed Chats for the last 7 days.
- Copy a new Site ID or change the widget from Administration.
Support
For any query or issue, please create a support ticket here http://webkul.uvdesk.com/.
You may also check our top-quality Odoo Apps.
Specifications
Product Version1.0.0
Released8 years ago
CategoryOdoo Apps, Ecommerce / Website,
Last UpdatedOctober 28, 2026 (3 days ago)
License Single application
Supported Versions8.x 9.x 10.x 11.x 12.x 13.x 14.x 15.x 16.x 17.x 18.x 19.x 20.x
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Frequently Asked Questions
What does Odoo LiveChat Tawk To do?
Odoo LiveChat Tawk To loads the Tawk.to chat widget on your Odoo website, your Odoo backend, or both. Visitors chat with you in real time, and you reply from Tawk.to.
Do I need a Tawk.to account?
Yes. The module only loads the Tawk.to widget, so you need a Tawk.to account and its Site ID. Tawk.to offers a free plan.
Where do I find the Tawk.to Site ID?
Open the Widget Code of your chat widget in the Tawk.to dashboard. The Site ID is the part after embed.tawk.to/, in the form property_id/widget_id.
Can I show the chat only on the website or only in the backend?
Yes. The Display Tawk To chatter on setting offers Backend, Website, and Both. Both is selected by default.
Can each website use a different Tawk.to widget?
No. The Site ID is saved once for the whole database, so every website in it uses the same Tawk.to widget.
Which Odoo edition does the module support?
The module supports Odoo Community and Odoo Enterprise. It runs on-premise and on Odoo.sh, but not on Odoo Online, which blocks third-party modules.
Which Odoo apps does the module need?
Only the Odoo Website app. Odoo installs it along with the module.
Are chat conversations stored in Odoo?
No. Conversations stay in your Tawk.to account. The module adds no chat records to the Odoo database.
I saved the Site ID but the chat bubble does not appear. What should I do?
Reload a page once. The module reads the settings when a page loads, so the widget shows from the next page load. Also check that the Site ID includes the widget part after the slash.
Can visitors send files during a chat?
Yes. The Tawk.to chat box has buttons to attach files and images and to add emojis.
Specification
Detailed technical features and requirements to help you understand the module’s capabilities and ensure smooth integration with your system.
Cloud Hosting
Detailed technical features and requirements to help you understand the module’s capabilities and ensure smooth integration with your system.
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Default Configuration Details of Server
1 GB
RAM 1 Core
Processor 30 GB
Hard Disk
RAM 1 Core
Processor 30 GB
Hard Disk
1 GB RAM & 1 Core Processor
Database
Database
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* Server Configuration may vary as per application requirements.
Change Logs
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