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    Official OpenCart Gold Partner and Core Code Contributor
    Working for OpenCart since 2010 and contributed to latest stable release v3.0.3.7

    Opencart Admin Buyer Chat

    Opencart Admin Buyer Chat : Opencart Admin Buyer Chat module establishes a real-time direct communication between admin and the buyers. This chat module is socket based hence is very fast and responsive. Admin can chat with multiple buyers at the same time.This module will help the customers in a significant manner allowing them to directly chat with the store admin for their queries.

    Also available for Opencart version 3.x.x.x
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    Configure and Buy
    • Description
    • Reviews
    • FAQ
    • Customers ()
    • Specifications
    • Cloud Hosting
    • Customization
    • Changelog

    Opencart Admin Buyer Chat - Opencart Admin Buyer Chat module establishes a real-time direct communication between admin and the buyers. This chat module is socket based hence is very fast and responsive. Admin can chat with multiple buyers at the same time.This module will help the customers in a significant manner allowing them to directly chat with the store admin for their queries.

    Highlighted Features

     Multiple chat instance

    This module supports running multiple chats at one time.

     Customize chat window

    The admin can customize the chat window from the admin store backend.

     New chat notification

    Pop-up notifications will appear on top of any new chat message arrive.

     Use emojis for better conversation

    While chatting emojis can be used for better communication.

     Set availability status

    Both admin and customer can set chat status as Online, Busy, or Offline.

     Report to manager

    The customers can escalate any issue to the manager if found any issue.

     End Chat

    Chat can end at any moment by the customer.

     Add attachment

    The admin/customer can send and receive attachment while chatting.

    Manage Opencart Admin Buyer Chat

    The admin can do the configuration of opencart buyer-seller module. In this part of the module the admin can:

    • Set chat window title and login button title that will visible at customer end.
    • Select chat window position as left or right.
    • Bound the largest image size for the profile picture.
    • Select extension of customer’s profile image.
    • Configure the color of client’s online and offline chat window.
    • Select chat window background as image background or color background.
    • Set the block message that will appear at customer end if admin will block customer.
    • Set the error message that will appear to the customer if the server will stop.
    • Fill the server settings in the terms of hostname and port.
    Manage Opencart Admin Buyer Chat

    Track all Chat Conversation by Admin

    After the configuration of the module, the admin will see a new tab as “Store Chat” in the admin panel. After clicking on this tab, the admin will see a window that has a list of buyers. The admin can start a chat by clicking on it. Here the admin can do the following:

    • Chat many customers at a time.
    • Block and delete a customer.
    • Set the status of chat as online, busy and offline.
    • Filter the chat history as last 24 hours, last 7 days, and forever.
    • Search a customer by name in search bar.
    • If admin blocks a customer then the customer will not able to chat with admin.
    Track all Chat Conversation by Admin

    Block/Delete Users by Admin

    In the admin section, a show will show in the chat window. The admin has an option to block the user. The admin can also send a message to the buyer while blocking the user. Recipient and email id of the user will also be shown in the block user window.

    • Admin can delete the all chat history of the buyer.
    • A user is not able to send the messages to admin after block.
    Block/Delete Users by Admin

    Real-Time Communication Between Admin and Buyer

    When the buyer opens the chat window, the buyer will see the name of admin over there. A buyer can chat with admin and have following options:

    • Both registered and unregistered buyers can see the chat window.
    • Unregistered buyers should have login/signup first for the chat with admin.
    • Buyer can download the chat history and report to the manager.
    • Buyer can end and start the chat.
    • If admin sends a message, notification will show in buyer end.
    • Change the status of chat window as online, busy and offline.
    • Date and time will visible in customer chat window.
    Real-Time Communication Between Admin and Buyer

    Set Profile, Availability Status, and Print Email Transcripts

    This module enables an additional feature that allows full control over the profile picture. The users can set their profile image for the chat window along with switch availability status as busy, offline.

    • While configuration, the admin can set which image extension and size should allow for profile image.
    • The admin can download and print email transcripts and send them to the customer for better communication.
    • The admin can even also change their profile picture from the store backend.
    Set Profile, Availability Status, and Print Email Transcripts

    Opencart Admin Buyer Chat Features -

    • This chat module is socket-based and is very fast and responsive on the server.
    • Template-based using handlebar.js.
    • Multiple chat instances at the same time for the admin chat window interface.
    • The admin can customize the customer's chat window.
    • The customers can download and print their email transcripts.
    • Both the admin and customers can add attachments in their respective chat windows.
    • Emojis can be sent along with the messages at both the admin and customer end.
    • The customers can report a manager in case they find any issue with the chat.
    • The customers can set an avatar, chat status as busy, offline.
    • The customers get an automated mail after registration with their password.
    • A message notification icon pops up to let you know that chat is still active.
    • The admin can remove the chat conversations for any buyer history at any time.
    • The admin can block/unblock a customer from chatting.
    • The admin can search a customer by typing his name within the search box provided on the top of his chat-box.

    Opencart Admin Buyer Chat Support -

    For any query or issue please create a support ticket here http://webkul.uvdesk.com/

    You may also check our quality Opencart Extensions.

    Write a review

    Frequently Asked Questions

     Does this module support guest users?
    Only register users can use this module to chat with the admin.
     
     Can I send the chat transcript to the customer email?
    The admin can send a complete history of the conversation between the customer and admin to the customer email.
     
     Can I manage multiple chats at the same time?
    Yes!! this module supports Multiple chat instances.
     
     What will happen when the admin block any customer?
    The customer will get the error message "currently! you are blocked by store" on the chat panel.
     
     Can admin customize live chat panel position/color?
    Yes!! from the store backend, the admin can customize the live chat window.

    Move to Cloud Today

    AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

    GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

    Azure free tier hosting for one year with 25+ always free services, for more details please visit Azure Free Tier.

    In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

    Default Configuration Details of Server

    • 1 GB RAM
    • 1 Core Processor
    • 30 GB Hard Disk
    • DB with 1 GB RAM and 1 Core Processor

    * Server Configuration may vary as per application requirements.

    Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

    Get Started with Cloud

    Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

    Request Customization

    • + Features
    • - Bugs
    Version 4.0.1.3
    • * fixed variable name issue in 2.3.x.x
    Version 4.0.1.2
    • * fixed journal3 issue
    Version 4.0.1.1
    • * fixed all the issues with theme patch
    Version 4.0.1.0
    • * update the features in 3.x.x.x version with theme patch
    Version 4.0.0.8
    • * fixed URL issue in 2.3.x.x version
    Version 4.0.0.7
    • * fixed PDF issue in 2.3.x.x version
    Version 4.0.0.6
    • * fixed CSS issues in 2.3.x.x version
    Version 4.0.0.5
    • * fixed other RTL git issues in 2.3.x.x version
    Version 4.0.0.4
    • * fixed other theme git issues in 2.3.x.x version
    Version 4.0.0.3
    • * fixed theme git issues in 2.3.x.x version
    Version 4.0.0.2
    • * fixed multilingual git issues in 2.3.x.x version
    Version 4.0.0.1
    • * fixed git issues in 2.3.x.x version
    Version 4.0.0.0
    • + add new features in 2.3.x.x version
    Version 3.0.0.2
    • * changelog fixed
    Version 3.0.0.1
    • * fixed configuration setting
    Version 3.0.0.0
    • + Updated for Opencart version 3.0.0.0