UVdesk - Joomla Free Helpdesk Ticket System : Joomla Free Helpdesk Ticket System integrates the UVdesk system to the Joomla store. Using this add-on admin can manage all their tickets from Joomla store admin panel. Customers can also respond to tickets from the front-end of Joomla store. The updates/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket using Joomla Store then the reply made will also be updated on the UVdesk. All the changes are made in real-time on both the platforms.This add-on provides a platform with the help of which site owner(Admin) can be easily connected with their customers in order to provide them support (after-sale and presale)in real time. All the communication via UVdesk is recorded so admin can check the history of any ticket at any point of time. UVdesk - Joomla Free Helpdesk Ticket System can be called as a virtual support system where a single person (site admin) can easily manage the entire customer support..
- Extension integrates UVdesk, Ticket Support System with Joomla.
- Register user can create tickets.
- Ticket reply to the customer can be sent either from Joomla back-end or UVdesk Dashboard.
- The filter option can be used to search any specific ticket using various properties.
- A detailed information about the ticket is displayed using different labels and statuses.
- Customers can filter tickets based on various properties.
- Admin can filter ticket based on customer.
UVdesk - Joomla Free Helpdesk Ticket System Support -
For any query or issue please create a support ticket here http://webkul.uvdesk.com
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