Webkul Store
Magento 2 RMA System Marketplace Add-on
1 Review(s)

Description

Marketplace RMA System for Magento 2 -Marketplace RMA System for Magento2 extension is a brilliant module and super useful for product return and order return between buyer and seller. Marketplace RMA System for Magento2 module provides the buyers to create RMA request for sellers/vendors product and Complete RMA management.

Please Note - This module is an add-on of Magento 2 Marketplace Module. To use this module you must have installed first Webkul Magento 2 Marketplace Module.

Highlighted Features

 Partial Refund by Vendor

The seller has the option to do partial or full payment during a refund.

 Vendor and Buyer Conversation

The vendor can communicate with the buyer on a particular RMA request.

 View Conversation

The admin has the option to view the communication between the vendor and the buyer.

 RMA Request By Guest Users

Guest users can also Request New RMA by just providing their order ID & email address.

 What is the use of this module and why should use it?

End-User satisfaction is very important for any business. By adding an RMA service to your marketplace for the product will improve customer satisfaction. That’s why RMA is an essential feature of any functional e-commerce store. It provides freedom to the customer to return and exchange the bought goods. The customers will be more confident while purchasing the product. Magento 2 RMA System Marketplace Add-on will reduce the hassle of the seller to manage the product return manually. It will create more transparency between the customers and the seller.

 Requesting an RMA

The buyer can request for RMA if the product does not meet their (buyer) expectation. The Buyer will have an option for selecting the order for which they need RMA. Buyer will select the reason behind the RMA, upload images of the received product, select the “Order Status” and can write additional information as well.

The buyer can view their RMA list under the tab “RMA”. When the buyer will be satisfied with the seller's action (refund or exchange), then the buyer can close that particular RMA.

  • Buyer can request for new RMA.
  • Buyer can send the message to the seller.
  • Buyer can close the RMA if satisfied.
  • Buyer can upload multiple images of the received product.

 RMA Seller Management

The seller can view all the RMA under the “All RMA” tab. Here seller can view the complete information regarding RMA and can change the “RMA Status” accordingly. The seller can also send a message to the buyer.

  • The seller can view the RMA and change the status of RMA.
  • The seller can message the buyer regarding their RMA.
  • The RMA status on the customer panel will reflect with order status.
  • The customer can close the RMA. If it is solved.

 RMA Admin Management

Admin from the back-end can add a reason for RMA under “RMA Reasons”. These reasons will be displayed on the front end while creating an RMA request. Admin can view all the RMA under the “All RMA” tab. It allows the admin to enter a number of days under option "Default Allowed Days" to create RMA by a customer from the day of product purchase. And if that period exceeds then the customer will not be allowed to create RMA.

  • Admin can add “RMA reason”.
  • Admin can view order information, product detail and conversation related to RMA.
  • Admin can enter “Default Allowed Days” to create RMA by buyer.

 Easy To Refund (Full Or Partial) Or Replace

At the time of creating RMA, customer can select RMA resolution as Refund or Replace. After creating the RMA, the customer can see the status of the RMA and can message the seller to get any possible solution. The refund can be done by Full or Partial both using online (online refund option will be available only if the payment of the order has done online) or offline methods.

  • Buyer can generate RMA for Refund/Replace.
  • The seller can do a Full or Partial refund.

RMA E-mail Notification

The customer will get the RMA notification on the generation of the RMA.

  • The guest user will also get the notification for RMA generation.
  • The RMA email notification consists of the entire details about the RMA.
  • Also, the customer will get a notification at the time of the RMA status change.

RMA Communication System

The customer and the seller can communicate with each other on the RMA request.

  • View Date & Time of the particular message. 
  • All the conversations are stored and can be viewed later for a particular RMA request. 
  • The admin can also view the conversation between the customer and the seller.

Marketplace RMA System for Magento 2 Features

  • Return merchandise authorization for Magento2 Marketplace.
  • Buyer, Seller and Admin communication for requested RMA.
  • Buyer can generate RMA for Refund/Replace.
  • The seller can do a Full or Partial refund.
  • Allow seller to do an offline refund.
  • RMA history for seller and buyer with pagination.
  • Dynamic selection of items for an order for making RMA request.

 Marketplace RMA System for Magento 2 Support

For any query or issue please create a support ticket here http://webkul.uvdesk.com/

5.0
based on 1 reviews
C
Christopher
Posted On - May 12, 2017
Seriously Clever Extension.
This extension is world class. Its dead simple for customers to identify the purchase, and upload a full ticket of information for a refund or exchange. Works beautifully! A+++++
Product Version
2.1.0
Supported Browsers
Firefox 5+Google Chrome 14+Internet Explorer 7Internet Explorer 8Internet Explorer 9Opera 11Safari 5
Tags
Released
3 years ago
Last Updated
19 days ago
Supported Version
Magento2.0.x 2.1.x2.2.x2.3.x