CS-Cart Telegram Order Notification

Telegram Configuration links the CS-Cart store with your Telegram bot. Admins open it from Telegram Notifications > Settings > General.

• See the Connection Status and the connected Chat ID at the top of the screen.
• Enter the Telegram Bot Token generated for the store bot.
• Add the Telegram Bot Username without the @ symbol.
• Enter one or more Admin Telegram IDs to receive store alerts.
• Type each Chat ID and press Enter to add another admin account.

Customer Notifications decide which store events reach shoppers in Telegram. Each event has its own checkbox.

• Send the View Invoice button with order notifications.
• Notify customers when they place an order.
• Send a message when payment is received for the order.
• Alert customers when the order status is updated.
• Notify customers when their profile information is updated.
• Confirm return request submission and every return status change.

Admin Telegram Notifications keep store owners updated on orders, vendor products, and returns. The admin tab lists four alerts.

• Notify the admin when a new order is placed.
• Alert the admin when a vendor creates a new product.
• Send a message when a new return request is submitted.
• Notify the admin when a return request status changes.
• Deliver each alert to every Admin Telegram ID in the settings.

Vendor Telegram Notifications send marketplace sellers alerts about their own products. One master checkbox turns them on for all vendors.

• Enable Vendor Telegram Notifications for the marketplace.
• Notify the vendor when a customer orders their product.
• Alert the vendor when the admin approves a product.
• Inform the vendor when the admin disapproves a product.
• Send return request and return status alerts for vendor products.

Admins, vendors, and customers link their own Telegram account with the store bot. A green Telegram Connected label confirms the link.

• Customers connect from My Account > Telegram Notification.
• Shoppers can also click Connect Telegram on the checkout page.
• Vendors connect from Seller Information in the Vendor Panel.
• Admins manage their link from Telegram Notifications > Manage Connection.
• Reconnect Telegram or Disconnect Telegram at any time.
• See the Telegram User ID and the connected date of the account.

Promotional Message lets admins build a promotion and send it straight to Telegram users. It sits under Telegram Notifications > Promotional Message.

• Enter a Name for the promotion.
• Write a short Description with the text editor.
• Add a Link to the promoted product or page.
• Upload an Image from Local, Server, or URL.
• Send the promotion to All connected Users.
• Check the message first with Send Test Message to Admin.

Connected Customers lists every user who linked Telegram with the store. Admins open it from Telegram Notifications > Telegram Customers.

• See the Customer name and email of each connected user.
• Check the user Type: Customer, Admin, or Vendor.
• View the Customer Telegram chat ID of every account.
• Read the Active status and the connection Date.

Telegram Logs record every message the add-on sends. Admins find failed alerts and check the exact text a user received.

• See the Date and time of each message.
• View the Customer and the linked Order Id.
• Read the Type, such as Admin Order Placed or Vendor Product Ordered.
• Check the full Message text with order ID, product, and total.
• Spot failed sends with the Success or Error status.