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    WhatsApp Contact for Magento 2

    Magento 2 WhatsApp Contact: This module allows the store owners to display the WhatsApp contact button on the storefront. With this, customers can quickly send a message and contact the store owner by clicking the button on the product page, cart page, order success page, or tap the link in the header/footer.

    Additional Info

    Social Commerce - Learn how to promote, influence purchase decision and sell products directly on social media channels.

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    Magento 2 WhatsApp Contact: With this module, the customers will be able to contact the store owner via WhatsApp. This can not only reduce the efforts of communication over the mails for the basic queries like quoting the product.

    The customer can contact the admin from multiple pages in the store that includes the product page, cart page, order success page, header, and footer of the page. The buttons available in the various pages will direct the customer to the WhatsApp window where they can communicate with the admin.

    With this, the customers can have direct contact with the admin and there will be no way to miss any message. Also, the admin will manage the details like the custom messages related to every page. The admin will manage the visibility of the WhatsApp button, and can also manage the title of the buttons.

    Note:

    • The customer and admin both must have an active WhatsApp account.
    • It is a must for the customer to have the proper access to WhatsApp web.
    • Also, check Magento 2 WhatsApp Shopping Bot & Order Notifications, enabling customers to place orders and receive notifications.

    Highlighted Features

     Easy Quotation Process

    Customers can ask for any product detail or can easily raise a quotation request via Whatsapp.

     Contact from Multiple Pages

    Whatsapp based connectivity from multiple pages and sections of the website increases customer engagement.

     Increase Customer Engagement

    Customers will re-visit the store for getting this kind of quote service.

     Thorough Discussion Before Purchase

    The customer will discuss it with the admin about the quote anytime.

    Why Need WhatsApp Contact for Magento 2?

    When it comes to e-commerce, transparency plays an important role between the customers and the admin. This module does exactly the same by providing a communication way to the customer: The customers can chat with the admin by clicking on the WhatsApp Buttons.

    The buttons are available at different stages of order placement. Most importantly, the admin can manage the visibility and message details of the buttons.

    The customer can contact the admin from multiple pages in the store that includes the product page, cart page, order success page, header, and footer of the page. With messenger kind of facility, the customer will not miss any revert from the store owner.

    Show WhatsApp Contact Link on Multiple Pages

    The store owners/ admin will manage the module configurations from the backend panel: to provide their customer with these facilities

    • The admin will enable this module so that the customer will get to experience this feature.
    • Admin can customize the button title for providing a better understanding to their customers.
    • The button title for the buttons on the product, cart, and order success page will be provided by the admin.
    • The admin will also provide the custom message that will be sent to the admin after clicking the button.
    • The admin can separately manage the visibility of buttons on different pages.
    • The admin can also restrict customers to send the order details with the custom message.
    • The admin will also manage whether the guest customer can access this feature or not.
    Store Owner/ Admin End Roles

    Enable WhatsApp Web Access

    To utilize this module in the best possible way, the customer must add their active WhatsApp number to the WhatsApp web:

    • For this, the customer will click on any of the WhatsApp buttons present in the store.
    • A window appears with the QR Code, the customer scans that code to get access for using WhatsApp as a website.
    • The admin also provides this leverage to guest customers to scan their WhatsApp directly after clicking the button.
    • After WhatsApp Web is enabled, customers will get directed to the WhatsApp window of the admin.
    Enable WhatsApp Web Access

    Contact Store Owner from Product Page

    The customer can contact admin from the product page by clicking on the button present there:

    • The button will be present with the product details.
    • Just after clicking, the customer will direct to the WhatsApp chat window.
    • The custom message will be auto-filled in the message text box.
    • The customer can add their own message by typing it.
    • The message includes the product link and product name.
    Contact Owner/ Admin from Product Page

    Contact Store Owner from Shopping Cart Page

    Once the customer added the product to the cart, then also they can contact admin because another button is available in the cart page:

    • The button will be present near the Update Shopping Cart Button.
    • The customer will get directed to the WhatsApp chat window.
    • The custom message will be auto-filled in the message text box.
    • The message includes the product link and product name, product price, and custom options.
    • Still, if the customer wants then they can type other messages too.
    Contact Store Owner from Shopping Cart Page

    Contact Store Owner from Order Success Page

    From the order success page also the customer can add the quote or get details about the product:

    • The button will be visible under the Order details.
    • The customer can click on the button to share the product and order details.
    • The customer can also send customized messages by typing in the message box.
    • By clicking on this button, the order details will be sent to the admin that includes the order ID, order total, etc.
    Contact Store Owner from Order Success Page

    WhatsApp Contact Link on Header and Footer

    The customer can also contact to the admin via WhatsApp just by visiting the store:

    • The WhatsApp buttons are also available on the header and footer of the store.
    • This will be beneficial for the customers that are just visiting the store.
    • After clicking, the customer will navigate to the WhatsApp chat window.
    • The customer can directly type the desired message.
    • The guest users can also take the benefits of this feature.
    WhatsApp Contact Link on Header and Footer

    WhatsApp Window View

    Once the customer clicks on any of the WhatsApp buttons, they will navigate to the WhatsApp Chat Window:

    • The chat window will appear like a regular WhatsApp window.
    • Every time the text box will be auto-filled with some information.
    • The information depends on the page from which the button is clicked.
    • The customer can type the related queries or quotes they want to discuss.
    • The customer will get the revert from the admin in the same window.
    WhatsApp Window View

    Features

    • The admin can enable/disable the WhatsApp sharing feature.
    • Admin will manage the visibility of the buttons present in multiple pages separately.
    • The admin can set custom button titles for WhatsApp sharing buttons.
    • Admin can set Customized messages.
    • The customer can quote the product from any of the pages i.e product page, cart page, and the order success page.
    • The customer easily requests for a quotation on WhatsApp regarding the product.
    • Customers can easily share order details with admin for faster processing of the order.

    Support

    For any query or issue, please create a support ticket here http://webkul.uvdesk.com/

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    Frequently Asked Questions

     How the visibility of the button will be managed?
    Only the store owner has the leverage to enable/ disable the module feature.
     
     Will there be specific rules for guest users?
    The guest user can access this feature only if allowed by the admin. Otherwise, they need to create an account first.
     
     Does any third party API or credentials are required for this?
    This does not require any of the third-party APIs and Extensions.
     
     Can the admin add any custom message with the order details?
    The admin can add the custom message from the backend that will be sent when a customer clicks on the WhatsApp button.
     
     Where all can the buttons be displayed?
    The buttons will be displayed on the header and footer of the page, product page cart page, and the order success page.

    Move to Cloud Today

    AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

    GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

    In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

    Default Configuration Details of Server

    • 1 GB RAM
    • 1 Core Processor
    • 30 GB Hard Disk
    • DB with 1 GB RAM and 1 Core Processor

    * Server Configuration may vary as per application requirements.

    Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

    Get Started with Cloud

    Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

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    • + Features
    • - Bugs
    Version 4.0.0
    • + Compatible with Magento 2.4.x.
    Version 3.0.0
    • + Compatible with Magento 2.3.x.
    • + The admin can easily enable/disable the module.
    • + The admin can enable/disable the WhatsApp sharing button separately for the Order Success and Product View page.
    • + The admin can enable/disable cart Sharing.
    • + The admin can easily disable WhatsApp sharing for guest users.
    • + The admin can set custom button labels for WhatsApp sharing buttons.
    • + The admin can set Customized message.
    • + Customer easily request for quotation on WhatsApp regarding the product.
    • + Customer can easily share order details with admin for faster processing of the order.
    • + Customer can directly connect admin over WhatsApp.