Magento 2 WhatsApp ChatBot & Order Notifications

We are extremely proud once again that this year 2021, PWA WhatsApp Shopping Assistant got selected and featured in Magento Innovations Lab. Read the complete article here - https://magento.com/innovations-lab/pwa-whatsapp-shopping-assistant

First PWA Scan and Go, then PWA POS with MSI, and now PWA WhatsApp Shopping Assistant. Webkul has always been at the forefront in building innovative solutions on top of Magento PWA Studio. With WhatsApp Shopping Assistant innovation, this will help to improve repeated sales and remove the complexities caused by slow internet, thanks to the offline capability powered by the progressive web app.

Moreover, as an official Magento Technology Partner, Webkul is always dedicating its time and resources to build world-class commerce solutions and also make online shopping experiences more intuitive and user-friendly.

Find the complete list of Webkul solutions that got showcased at Magento Innovations Lab - https://webkul.com/magento-innovations-lab-winner/

The store owners can give their customers a choice of purchasing from WhatsApp or from the web store itself.

• Customers making purchases via WhatsApp can get all the notifications at one place with order details.
• The admin can show both add to cart and purchase on the WhatsApp button or remove one of them based on the requirement from the product list and view page.
• Set label the take orders on the WhatsApp button with a custom personalized text.
• The admin can use the WhatsApp platform as the sale channel by hiding the add to cart button and the buyers can complete a purchase using their WhatsApp number.

The admin can manage the product checkout option made available to their customers through WhatsApp and store both.

• In most cases, if the store owner is providing the WhatsApp purchase option to the customers then they do not want to show multiple checkout buttons on the cart page.
• So this module also provides the option to hide the regular add to cart button and only show the WhatsApp checkout option.
• This can make the purchase easier and the customer can checkout from their WhatsApp and they won’t be confused as only specific buttons will be visible to them.
• Also, the proceed to checkout button will be removed from the cart icon popup present on the top-right corner.

The admin controls the complete order management and notification system for the WhatsApp platform.

• The customers can check their order summary on WhatsApp and estimate the purchase amount.
• WhatsApp shopping Bot provides assistance in purchasing by providing alternatives for shipment and payment options to the customers.
• One of the best parts is that the customer will receive a WhatsApp message inclusive of all the order details like product URL, name, quantity, and price.
• Customers will also get to see the order subtotal, shipping charges, tax applied along with the grand total on the purchase, they don't need to navigate to the web page for this.
• The admin can choose to allow customers WhatsApp numbers as a compulsorily required form input value.

Using Magento 2 WhatsApp Order Notification, store owners can choose to notify their customers when an invoice is generated for the purchased product.

• The admin can wish to turn off sending order Invoice notifications to the customers.
• The admin can enter a custom template message with its order ID and invoice number that will be delivered to the customers.
• Before the invoice is created from the admin end, customers have to choose a required offline mode of payment to complete the purchase.
• The admin can select to send a copy of the Invoice mail to the customers on the email provided previously using WhatsApp.

The admin can choose to notify their customers whenever an order is shipped.

• The admin can enter a custom template message with its order id and tracking number that will be delivered to the customers whenever an order is shipped.
• The customer can easily choose a mode of shipment from the given alternatives using WhatsApp.
• In the case of a virtual and downloadable product, this step is automatically omitted as they don't require shipping.
• The customers are instantly notified when an order is shipped moreover the message timestamp gives info about shipment date and time to the customers.

The admin can choose to notify their customers on WhatsApp when an order is canceled.

• The customers can identify which product is canceled with the help of its order id.
• For every canceled order the admin can send a custom template message.
• The message template could be changed collectively for all the customers by admin.
• Also, see Magento 2 RMA System extension to manage product returns, refunds, and exchanges.

Magento 2 WhatsApp ChatBot & Order Notifications are compatible with Magento 2 Abandoned Cart extension. It enables effective recovery of lost sales and offers exceptional customer support.

• Notifications are sent to the customer's WhatsApp number after they abandon the cart.
• Use WhatsApp to bring back customers and recover abandoned carts efficiently.
• Instant WhatsApp support boosts customer satisfaction and increases conversion rates.
• Automated WhatsApp updates build trust and reduce uncertainty.