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    POS Order Return for WooCommerce

    WooCommerce POS Order Return is a Point of Sale add-on enabling managers/cashiers to handle customer refund requests, manage inventory, and process full or partial order returns seamlessly.



    • POS users can generate refunds for customers.

    • POS users can generate refund receipts.

    • Customers can exchange products at the POS.The difference must be paid by the customer.

    • POS users can generate receipts for Exchange.

    • The status of the order which the POS user refunds alters from ‘completed’ to ‘refunded’.

    • A POS user can either refund the complete amount or partial amount, as per the requirement.

    • It generates invoices for the orders which the POS user refunds.

    • A refund can be generated for order only once.

    • The product inventory is updated automatically, as the POS user generates a refund for an order.

    • Admin can view the updated product inventories under the Outlets section.

    • Admin can view the updated product inventories under the Outlets section.

    Screenshots
    POS Order Return for WooCommerce POS Order Return for WooCommerce POS Order Return for WooCommerce POS Order Return for WooCommerce POS Order Return for WooCommerce POS Order Return for WooCommerce POS Order Return for WooCommerce POS Order Return for WooCommerce POS Order Return for WooCommerce
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    • Description
    • Reviews
    • FAQ
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    • Specifications
    • Cloud Hosting
    • Changelog

    POS Order Return for WooCommerce: Offering refunds to customers can turn out to be favorable for business. No doubt it shall enhance the relationships with the customers and develop a trust factor as well. The customer knows that even if they end up buying a faulty product, it shall be returned and they won’t suffer any kind of monetary loss as the order amount will be refunded.

    Therefore, POS Order Return for WooCommerce is one such add-on that allows the POS manager to exchange or repay the amount to the customer for a wrong-sized product or a faulty product or if another product is delivered mistakenly. This would provide the customer satisfaction that you have their back and would indirectly affect the conversion sales for a store.

    Please Note:

    • POS Order Return for WooCommerce is an add-on for WooCommerce POS System, so you must install it first.
    • For customized pricing rules based on products, categories, product variations, and global, please use POS Pricelist for WooCommerce
    • For better inventory management using barcode, you may use POS Barcode Inventory Management for WooCommerce
    • In case the POS discount has been applied, then the complete order will get refunded instead of each item.
    • POS Order Return for WooCommerce is compatible with POS Thermal Printer.
    POS Order Return for WooCommerce

    Highlighted Features

     Process Repayment

    The POS manager can initiate a refund for the orders placed by the customers.

     Partial or Complete Refunds

    The POS manager can either repay the complete amount or some amount for the order.

     Refurbish Product Inventory

    As soon as the POS user generates a refund, the inventory of the products included in the order is updated, automatically.

     Repayment, Only Once

    For order, a POS manager can only allow one refund i.e. one refund for one order.

    Why Do We Need POS Order Return for WooCommerce Plugin?

    Customers are the main entity of any business so It is very important to build trust and a healthy relationship with them. POS Order Return for WooCommerce plugin enables the business owners to achieve this functionality by providing an excellent return, refund, and exchange for faulty and unsatisfactory products.

    So this plugin is beneficial for business owners who have an e-commerce business or any business where they want their customers to purchase their products again and again.

    Benefits and Significance

    It is not likely that every time a customer leaves a store satisfied. Therefore, offering refunds to your customers can be a good option.

    Through POS Order Return a POS manager can repay the amount to the customer for the orders to they wish to return.

    • The customers can take a chance on a product knowing that they can return it.
    • Customers' request refunds in case of a faulty product, or incorrect product or size, if another product is delivered, etc.
    • The customer can return the products/ order within the time specified by the admin.
    • Helps in developing loyalty and a trust factor with the customers.
    • Leads to higher conversion rates, as it initiates more sales.
     Benefits and Significance

    Placing Orders with POS

    POS or Point of Sale System has become an imperative part of any business. The pace with which it has replaced the cash registers is incredible.

    Most of all, using a POS system has surely diminished the rate of errors as the data is processed digitally. It saves a lot of time which is wasted in entering the data manually.

    • On logging in, the POS user has to add the cash drawer amount.
    • The customer will select the products from the store and simply add them to the cart.
    • The customer can make payment via card or even pay in cash for the Order.
    • An invoice is generated as soon as the payment is made for the order.
    • POS has grabbed a place in the e-commerce industry as it processes the order comparatively faster.
     Placing Orders with POS

    Processing Refund and Exchange Requests

    Providing exchange and refunds to the customers is the most important aspect for any business and when integrated with the POS system it will result in benefitting the business to a great extent.

    A POS manager can process a refund or exchange request for the customers by simply choosing the order from the Order List.

    • Under the “Order” tab, the POS manager can choose an order from the Order list for which the refund or exchange has to be processed.
    • Click on “Return” and the products included in the order are added to the cart.
    • The POS manager may either refund the complete amount or some amount.
    • For one order, a refund can be processed only once.
    • An invoice will be generated including the details of the refund processed by the POS manager.
    • Also, Customers can exchange products at the POS. The difference amount must be paid by the customer.
     Processing Refund and Exchange Requests

    Automatic Product Inventory Management

    Product management is one of the concerns if one is running a store. It becomes quite hectic to update the inventory of the products manually. It is quite obvious that if a customer places a request for a refund and returns the order, the inventory of the products included in the order must be updated in the respective outlet.

    • The admin can edit the outlet and view the product inventory under ‘POINT OF SALE > Outlets’.
    • A specific inventory is assigned to each product in the outlet.
    • If a customer places an order, the respective number of products purchased is deducted in the outlet’s product inventory.
    • Once a refund request is processed and the amount is refunded, the product inventory is managed/ updated automatically, for the products included in the order.
    • It reduces the labor of manually updating the inventory every now and then.
     Automatic Product Inventory Management

     Complete Features List

    • POS users can generate refunds for the customers.
    • The status of the order which the POS user refunds alters from 'completed' to 'refunded'.
    • A POS user can either refund the complete amount or partial amount, as per the requirement.
    • It generates invoices for the orders which the POS user refunds.
    • A refund can be generated for an order, only once.
    • The product inventory is updated automatically, as the POS user generates a refund for an order.
    • The admin can view the updated product inventories under the Outlets section.
    • POS users can generate the return receipt for the products that are being returned.

    Support

    For any query or issue, please create a support ticket here http://webkul.uvdesk.com/

    You may also check our quality WooCommerce Plugins.

    Specifications

    Product Version2.2.0
    Released5 years ago
    Last UpdatedMarch 20, 2024 (4 days ago)
    Supported VersionsWordPress  5.x.x  6.x.x  WooCommerce  4.x.x  5.x.x  6.x.x  7.x.x  8.x.x  
    Rating 5.0
    based on 1 reviews

    Recent Reviews

    Write a review

    Feature Availability

    Posted On - March 5, 2020

    its super nice!

     Frequently Asked Questions

     Why is managing order return a vital aspect of an E-Commerce site?
    Refunds play an important role when the customer does not receive the product of his choice, or the size is not correct, or the product is faulty. Customers can place a refund request and get the amount back in such cases.
     
     Who will process refunds for the customers?
    The POS manager will process the refund requests for the customers.
     
     How is the product inventory managed for the products?
    As soon as the POS manager processes a refund requested by a customer, the inventory of the products included in the order which is refunded will get automatically updated.
     
     How many times can a customer place a refund request for an order?
    A customer can place one refund request for one order.
     
     What refund amount can a POS manager return to the customers?
    A POS manager can either repay the whole amount or some amount for the order.

    Move to Cloud Today

    AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

    GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

    Azure free tier hosting for one year with 25+ always free services, for more details please visit Azure Free Tier.

    In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

    Default Configuration Details of Server

    • 1 GB RAM
    • 1 Core Processor
    • 30 GB Hard Disk
    • DB with 1 GB RAM and 1 Core Processor

    * Server Configuration may vary as per application requirements.

    Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

    Get Started with Cloud
    • + Features
    • - Bugs
    Version 2.2.0
    • Fixed: Exchange tax calculation issue incase of coupon applied.
    • Fixed: Exchange auto discount applied issue when coupon applied in the order.
    • Fixed: Return console error when pos discount applied. Improved: Normal invoice printing.
    • Added: Thermal printer comaptibility and generated refund invoice.
    Version 2.1.0
    • Fixed: Order change amount issue.
    • Fixed: Order total issue on the invoice.
    • Fixed: Partially refunded order status issue in case of a complete refund.
    • Fixed: Stock management issue.
    • Fixed: Manage order return with order status.
    • Fixed: Manage order exchange with order status.
    • Fixed: Negative change issue while order exchange.
    • Improved: UI issue in dark mode.
    • Improved: Order return API data and response.
    • Added: Custom partial refunded order status.
    • Added: Print individual invoices/receipts for individual returns.
    • Added: Print all returned data under one invoice/receipt.
    • Added: Coupon and POS discount in order exchange.
    • Added: Order refund report under the report section.
    • Added: Compatibility with Point of Sale version 5.1.0.
    Version 2.0.0
    • * Change the Return UI.
    • * update return API and improve.
    • * Update Security issues.
    • * Add Product Exchange Feature.
    • * Create Exchange Api.
    • * Now client can print return products slip as well anytime.
    Version 1.1.2
    • * Added compatibility with Point of sale version-3.6.3.
    Version 1.1.1
    • * Added compatibility with latest Point of Sale System for WooCommerce by Webkul.
    • * Added refund invoice.
    • * Added functionality to refund variable products.
    • * Added functionality to refund order including POS Discount.
    • * Fixed security issues.
    Version 1.1.0
    • * Compatibility with latest Point of Sale System for WooCommerce by Webkul
    • * Added Item wise return feature
    • * Added return history section in return page
    Version 1.0.1
    • * Fixed available stock issue
    Version 1.0.0
    • Initial Release