POS Order Return for WooCommerce

It is not likely that every time a customer leaves a store satisfied. Therefore, offering refunds to your customers can be a good option.

Through POS Order Return a POS manager can repay the amount to the customer for the orders to they wish to return.

• The customers can take a chance on a product knowing that they can return it.
• Customers' request refunds in case of a faulty product, or incorrect product or size, if another product is delivered, etc.
• The customer can return the products/ order within the time specified by the admin.
• Helps in developing loyalty and a trust factor with the customers.
• Leads to higher conversion rates, as it initiates more sales.

POS or Point of Sale System has become an imperative part of any business. The pace with which it has replaced the cash registers is incredible.

Most of all, using a POS system has surely diminished the rate of errors as the data is processed digitally. It saves a lot of time which is wasted in entering the data manually.

• On logging in, the POS user has to add the cash drawer amount.
• The customer will select the products from the store and simply add them to the cart.
• The customer can make payment via card or even pay in cash for the Order.
• An invoice is generated as soon as the payment is made for the order.
• POS has grabbed a place in the e-commerce industry as it processes the order comparatively faster.

Providing exchange and refunds to the customers is the most important aspect for any business and when integrated with the POS system it will result in benefitting the business to a great extent.

A POS manager can process a refund or exchange request for the customers by simply choosing the order from the Order List.

• Under the “Order” tab, the POS manager can choose an order from the Order list for which the refund or exchange has to be processed.
• Click on “Return” and the products included in the order are added to the cart.
• The POS manager may either refund the complete amount or some amount.
• For one order, a refund can be processed only once.
• An invoice will be generated including the details of the refund processed by the POS manager.
• Also, Customers can exchange products at the POS. The difference amount must be paid by the customer.

Product management is one of the concerns if one is running a store. It becomes quite hectic to update the inventory of the products manually. It is quite obvious that if a customer places a request for a refund and returns the order, the inventory of the products included in the order must be updated in the respective outlet.

• The admin can edit the outlet and view the product inventory under ‘POINT OF SALE > Outlets’.
• A specific inventory is assigned to each product in the outlet.
• If a customer places an order, the respective number of products purchased is deducted in the outlet’s product inventory.
• Once a refund request is processed and the amount is refunded, the product inventory is managed/ updated automatically, for the products included in the order.
• It reduces the labor of manually updating the inventory every now and then.