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POS Order Return for WooCommerce

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POS Order Return for WooCommerce: POS Order Return for WooCommerce is an add-on for Point of Sale System which allows a POS manager/cashier to process refund requests for customers at retail outlets. Customer may request for a refund in case of a faulty product or if the product does not meets customer's expectation. POS manager/cashier can return the full amount or a partial amount of the order. Inventory for the products will be managed and updated automatically once the refund is in process.

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POS Order Return for WooCommerce: Offering refunds to customers can turn out to be favorable for business. No doubt it shall enhance the relationships with the customers and develop a trust factor as well. The customer knows that even if they end up buying a faulty product, it shall be returned and they won’t suffer any kind of monetary loss as the order amount will be refunded.

Therefore, POS Order Return for WooCommerce is one such add-on which allows the POS manager to repay the amount to the customer for a wrong sized product or a faulty product or if another product is delivered mistakenly. This would provide the customer satisfaction that you have their back and would indirectly affect the conversion sales for a store.

Please Note:

Highlighted Features

 Process Repayment

The POS manager can initiate a refund for the orders placed by the customers.

 Partial or Complete Refunds

The POS manager can either repay the complete amount or some amount for the order.

 Refurbish Product Inventory

As soon as the POS user generates a refund, the inventory of the products included in the order is updated, automatically.

 Repayment, Only Once

For an order, a POS manager can only allow one refund i.e. one refund for one order.

Benefits and Significance

It is not likely that every time a customer leaves a store satisfied. Therefore, offering refunds to your customers can be a good option.

Through POS Order Return a POS manager can repay the amount to the customer for the orders to they wish to return.

  • The customers can take a chance on a product knowing that they can return it.
  • Customers' request refunds in case of a faulty product, or incorrect product or size, if another product is delivered, etc.
  • The customer can return the products/ order within the time specified by the admin.
  • Helps in developing loyalty and a trust factor with the customers.
  • Leads to higher conversion rates, as it initiates more sales.
 Benefits and Significance

Placing Orders with POS

POS or Point of Sale System has become an imperative part of any business. The pace with which it has replaced the cash registers is incredible.

Most of all, using a POS system has surely diminished the rate of errors as the data is processed digitally. It saves a lot of time which is wasted in entering the data manually.

  • On logging in, the POS user has to add the cash drawer amount.
  • The customer will select the products from the store and simply add them to the cart.
  • The customer can make payment via card or even pay in cash for the Order.
  • An invoice is generated as soon as the payment is made for the order.
  • POS has grabbed a place in the e-commerce industry as it processes the order comparatively faster.
 Placing Orders with POS

Processing Refund Requests

Providing refunds to the customers is the most important aspect for any business and when integrated with the POS system it will result in benefitting business to a great extent. A POS manager can process a refund request for the customers by simply choosing the order form the Order List.

  • Under the “Order” tab, the POS manager can choose an order from the Order list for which the refund has to be processed.
  • Click on “Return” and the products included in the order are added to the cart.
  • The POS manager may either refund the complete amount or some amount.
  • For one order, a refund can be processed only once.
  • An invoice will be generated including the details of the refund processed by the POS manager.
 Processing Refund Requests

Automatic Product Inventory Management

Product management is one of the concerns if one is running a store. It becomes quite hectic to update the inventory of the products manually. It is quite obvious that if a customer places a request for a refund and return the order, the inventory of the products included in the order must be updated in the respective outlet.

  • The admin can edit the outlet and view the product inventory under ‘WooCommerce POINT OF SALE > Outlets’.
  • A specific inventory is assigned to each product in the outlet.
  • If a customer places an order, the respective number of products purchased is deducted in the outlet’s product inventory.
  • Once a refund request is processed and the amount is refunded, the product inventory is managed/ updated automatically, for the products included in the order.
  • It reduces the labor of manually updating the inventory every now and then.
 Automatic Product Inventory Management

 Complete Features List

  • POS users can generate refunds for the customers.
  • The status of the order which the POS user refunds alters from 'completed' to 'refunded'.
  • A POS user can either refund the complete amount or partial amount, as per the requirement.
  • It generates invoices for the orders which the POS user refunds.
  • A refund can be generated for an order, only once.
  • The product inventory is updated automatically, as the POS user generates a refund for an order.
  • Admin can view the updated product inventories under the Outlets section.


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 Frequently Asked Questions

 Why is managing order return a vital aspect of an E-Commerce site?
Refunds play an important role when the customer does not receive the product of his choice, or the size is not correct, or the product is faulty. Customers can place a refund request and get the amount back in such cases.
 Who will process refunds for the customers?
The POS manager will process the refund requests for the customers.
 How is the product inventory managed for the products?
As soon as the POS manager processes a refund requested by a customer, the inventory of the products included in the order which is refunded will get automatically updated.
 How many times can a customer place a refund request for an order?
A customer can place one refund request for one order.
 What refund amount can a POS manager return to the customers?
A POS manager can either repay the whole amount or some amount for the order.


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