USD

 

INR - Indian Rupee

USD - US Dollar

 

USD

 

INR - Indian Rupee

USD - US Dollar

INDIA(+91)-9870284067USA(+1)-9143531684

Hire a Developer

Now You can Hire Webkul Developer and get Webkul Modules Customized as per your needs.

UVdesk Free Helpdesk for Magento 2

3 Review(s)
Write A Review

Magento 2 UVdesk Helpdesk : UVdeskMagento 2 Free Helpdesk Ticket System integrates the UVdesk system with your Magento store. This module allows registered customers to Create Tickets regarding their queries from Magento 2 Store. Admin or its Assigned agents can manage all the Tickets either from Magento backend or from UVdesk Dashboard.


If you are looking for Magento 2 Advanced Helpdesk Plugin - Please check Magento 2 Service Desk Extension


 

$0.00
Request Customization
Magento 2 Marketplace Mega Offer
28.3%Off
Discounted Price
$487.00
$349.00
(Buy together and save $138.00)
Installation + $97.40
Add All To Cart

Description

Details

Free Magento 2 Helpdesk: UVdesk – Magento 2 Free Helpdesk Ticket System allows the customers/visitors to Create Support Tickets regarding their queries/inquiry from the UVdesk option available in My Account section to get prompt response from support staff.

.

The admin or its assigned agents can manage the tickets either from Magento backend or from UVdesk Dashboard. With the help of UVdesk Connector, all the information about the tickets is automatically synchronized between your Magento store and your UVdesk Dashboard. 

Every ticket has a unique ticket number assigned to it which helps in Managing them. Information such as Ticket Status, Ticket Priority, Ticket Labels, the number of replies etc can also visible by the Admin and Agents . Having a helpdesk ticket system for any kind of business small or big is very much necessary for providing customer service and support.

Please Note – To use this extension, you must have UVdesk account. You can create a free UVdesk account here.

Now you can integrate UVdesk help-desk cloud Support service with your Magento.

UVdesk Free Helpdesk for Magento 2

  Features of Magento 2 Help Desk Extension-

  • The admin can enable or disable this module from the back-end.
  • This module integrates UVdesk Helpdesk System with Magento Store.
  • Only registered users are allowed to create a ticket from the front-end.
  • Ticket reply to the customer can be sent either from Magento back-end or UVdesk Dashboard.
  • Admin can Assign Ticket to Group, Team, and Agent for delivering promt customer support.
  • Admin can create Workflow to automate the repetitive task.
  • The Filter option can be used to search any specific ticket using various properties.
  • A detailed information about the ticket is displayed using different labels and statuses.
  • The admin and its assigned agents has an option to attach any supported file in its reply message.
  • All the tickets can be managed either from Magento back-end or UVdesk Dashboard.
  • A customer can add collaborators in a ticket thread by entering their email addresses. 

 Magento 2 Customer Support Module Configuration

After installing the module, the admin has following options are available in the store backend.

  • UVdesk Configuration
  • Set the module status as - Enabled or Disabled
  • Enter the Access Token for Magento 2 & UVdesk synchronization
  • Enter the company domain name created in UVdesk
  • Save Config Button

Accounts – Set the status Enable or Disable as per your requirement.
Access Token – Enter the UVdesk Access Token copied from your UVdesk account.
Company Domain – Enter the Domain Name of your company. For example – abc-support

 Module Configuration

 Customer Ticket Panel on Magento 2 Store

The customer can create Ticket for any inquiry/query by going to My Account>UVdesk. After login to my account section customer will be able to get their own Ticket Management panel using which they can check out the Ticket reples and can Create new Ticket for any query. All the Tickets and related informations will be recorded in the systematic way which can be used in future.

  • View all tickets
  • View agent name
  • Agents reply on tickets
  • Reply to Ticket
  • Filter and sort the tickets
  • Add collaborator
 UVdesk Tickets Panel

 Create Ticket Option on Magento 2 Customer Panel

Customer can create Ticket for any query or inquiry along with all the information and attachments. First, select the Ticket Type, Enter the Subject, and Message content to share complete information.

  • Ticket Panel
  • Upload file attachments such as images, documents.
  • Select ticket type option
  • Enter subject for the ticket
  • Message Content
  • Click on Submit
 Create Ticket

 Managing Support Tickets from Magento Backend

Once a ticket has been created, the admin or an agent can go to store backend and manage the tickets. The admin can now see the overview of the tickets. The admin can use the filter option to find any specific ticket using different values.

  • Ticket Labels
  • Automatic Ticket Status
  • Update ticket agent
  • Delete tickets
  • View ticket information
  • Filter tickets
 Managing Tickets from Magento Backend

 Ticket Status

All the tickets are automatically divided into various statuses for better management. The status of the ticket is kept on changing depending on the ticket event.

  • Open – A new ticket which has arrived and not been assigned to anyone.
  • Pending – A new ticket which has been assigned to someone and reply is pending.
  • Answered – A ticket whose query has been answered and waiting for the user’s reply.
  • Resolved – A ticket where the user is satisfied with the answer of its query.
  • Closed – A ticket which is complete and cannot be reopened by the user.
  • Spam – A ticket which is irrelevant or contains no message.
 Ticket Status

 Ticket Assignments

The Merchant/admin can assign a ticket to any other agent for providing quick reply to the customer, please click the Agent Edit icon and then select the agent name from the list. The assigned agent can then reply to the ticket.

  • Assign ticket to agent
  • Agent can reply to Ticket
  • Better ticket management

Admin can create Ticket Type Ticket Type for the separation of query.

Admin can add Agent Agent for the better handling of customer query.

 Assign Agent

 Replying Tickets

After clicking the View button the admin or an agent can send a reply or view more information about the ticket. The admin or the agent can see the customer name and its email address. The agent can attach any file with the message. Click Reply button to send the message to the customer.

  • Ticket List
  • Ticket ID
  • Ticket Subject
  • Ticket Created On
  • View ticket status
  • Upload file attachments
 Replying Tickets

 UVdesk Synchronization

All the tickets are synced from Magento to UVdesk automatically. So, once a customer creates a ticket on store, it will be visible on the UVdesk Dashboard also. To view the tickets on UVdesk, login to your UVdesk account and navigate to Tickets section.

  • Manage tickets from UVdesk dashboard
  • Real-time tickets synchronization
  • Asset Visibility to get brief details on Ticket List
  • Perform bulk action
  • Quick Filter View to for fast results
  • Ticket Assignments and replies can be done from UVdesk Dashboard
 UVdesk Synchronization

 Magento2 Uvdesk Helpdesk Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com/

;

Reviews

Please Login to Write Your Review

5.0
based on 3 reviews
5 Stars
3
4 Stars
0
3 Stars
0
2 Stars
0
1 Stars
0
Write a Review
S
sujeet
Posted On - May 4, 2018
dev.boolenat.com (India)
It is awesome
It very very helpful extension for magento2, and very good support and help each and every time, It is awesome
S
suhaib
Posted On - May 1, 2018
souqtomor.com (Saudi Arabia)
Thanks for UVdesk team
We used Uvdesk Helpdesk in my website , it's very easy and powerful system and they have professional team , we will use it for other store
C
chad Fontaine
Posted On - June 19, 2017
shop767.com/ (Dominica)
UV Desk
Great Solution to provide support for your website visitors. Webkul's Support staff always gets the job done, in a timely manner. Thanks to support agent Rani Priya and her Team, integration was easy.

FAQ

FAQS

How To Fetch Magento 2  Order Details On Ticket?

UVdesk provides Magento 2 Order Fetch App using which Merchant can fetch all the order related details on the ticket to escape from fake queries. This integration will save the time of your support staff for the deserving customer.

 

How to Enable customer login through Magento 2 Single Sign-On App?

With Magento 2 SSO App your customers won't have to deal with the overhead of going through the entire registration process and can simply log in to your support portal through their existing account on your Online Store.

  

How Can I Put Help Desk Form In Magento 2  Website?

Create the From using UVdesk Form Builder App and then paste the Form’s embed code into your website’s HTML. Coming all the queries or inquiries with that Form will be converted into the UVdesk Ticket which will be visible on Magento 2 Ticket Dashboard and in UVdesk Ticket View also.

 

How To Create Ticket Type For Magento 2  Help Desk?

Merchant needs to Add/Create Ticket Type Ticket Type in UVdesk backend and it will reflect on Magento 2  Help Desk when customer will Create Ticket. This will help Merchant in automating the Actions using Workflow.


How To Create Group, Team, Agent And Their Privileges For Magento 2  Help Desk?

For the better Ticket Management Merchant needs to manage User Section to create Group, Team, Agents and set their Privileges based on their requirement to provide fast Customer Support.

Cloud

Move to Cloud Today
AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server -
  • 1 GB RAM
  • Interactive Banners
  • 1 Core Processor
  • 30 GB Hard Disk
  • RDS or DB with 1 GB RAM
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

Clients

Loading...

Specification

Loading...

Customization

Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation (Paid Service)
Name*
Email*
Re Enter Email*
Paste is disabled
Phone
Description*

Changelog

  • + Features
  • - Bugs
Version 2.0.4
  • +Implement the UvDesk credential validation in the configuration at the time of saving it.
  • -Remove the column "Priority" and "Reply" from frontend ticket table as it is of no use.
  • -Fixed issues.
Version 2.0.3
  • -Fixed minor issues
Version 2.0.2
  • +Compatible with Magento ver 2.2.x.
  • +Customer can assign collaborator to its ticket.
  • +Add logger for log the error.
Version 2.0.1
  • +Admin can enable or disable the module from backend
  • +Admin can change the assigned agent from a ticket
  • +Admin can delete the ticket from backend
  • +Customer can attach a file during creation of ticket
Version 2.0.0
  • Initial Release