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UVdesk Free Helpdesk for Magento 2

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Magento 2 UVdesk Helpdesk : UVdesk – Magento 2 Free Helpdesk Ticket System is an amazing extension which allows the customers to create support tickets regarding their queries. The customers can easily create a ticket from the UVdesk option available in My Account section. The admin or its assigned agents can manage the tickets either from Magento backend or from UVdesk Dashboard. With the help of UVdesk Connector, all the information about the tickets is automatically synchronized between your Magento store and your UVdesk Dashboard.

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Magento 2 UVdesk Helpdesk: UVdesk – Magento 2 Free Helpdesk Ticket System is an amazing extension which allows the customers to create support tickets regarding their queries. The customers can easily create a ticket from the UVdesk option available in My Account section.

The admin or its assigned agents can manage the tickets either from Magento backend or from UVdesk Dashboard. With the help of UVdesk Connector, all the information about the tickets is automatically synchronized between your Magento store and your UVdesk Dashboard. 

Every ticket has a unique ticket number assigned to it which helps in managing them. Information such as ticket status, ticket priority, ticket labels, the number of replies etc can also visible by the admin and agents. Having a helpdesk ticket system for any kind of business small or big is very much necessary for providing customer service and support.

Please Note – To use this extension, you must have UVdesk account. You can create a free UVdesk account here.

Now you can integrate UVdesk help-desk cloud Support service with your Magento.

UVdesk Free Helpdesk for Magento 2

  Magento 2 Uvdesk Helpdesk Features -

  • The admin can enable or disable this module from the back-end.
  • This module integrates UVdesk Helpdesk System with Magento Store.
  • Only registered users are allowed to create a ticket from the front-end.
  • Ticket reply to the customer can be sent either from Magento back-end or UVdesk Dashboard.
  • The filter option can be used to search any specific ticket using various properties.
  • A detailed information about the ticket is displayed using different labels and statuses.
  • The admin and its assigned has an option to attach any supported file in its reply message.
  • All the tickets can be managed either from Magento back-end or UVdesk Dashboard.

 Module Configuration

After installing the module, the admin has following options are available in the store backend.

  • Set the module status as - Enabled or Disabled
  • Enter the Access Token for Magento 2 & UVdesk synchronization
  • Enter the company domain name created in UVdesk
 Module Configuration

 UVdesk Tickets Panel

The customer can create a support ticket for their query by going to My Account>UVdesk. Here the customer can see all the ticket created so far. To create a new ticket the customer will simply click Create Ticket button.

  • View all tickets
  • View agent name
  • Filter and sort the tickets
 UVdesk Tickets Panel

 Create Ticket

The customer needs to provide the following information while submitting a ticket query. First, select the Ticket Type, Enter the Subject, and Message content. The customer can also upload file attachments in the ticket.

  • Upload file attachments such as images, documents.
  • Select ticket type option
  • Enter subject for the ticket
 Create Ticket

 Managing Tickets from Magento Backend

Once a ticket has been created, the admin or an agent can go to store backend and manage the tickets. The admin can now see the overview of the tickets. The admin can use the filter option to find any specific ticket using different values.

  • Ticket Labels
  • Automatic Ticket Status
  • Update ticket agent
  • Delete tickets
  • View ticket information
  • Filter tickets
 Managing Tickets from Magento Backend

 Ticket Status

All the tickets are automatically divided into various statuses for better management. The status of the ticket is kept on changing depending on the ticket event.

  • Open – A new ticket which has arrived and not been assigned to anyone.
  • Pending – A new ticket which has been assigned to someone and reply is pending.
  • Answered – A ticket whose query has been answered and waiting for the user’s reply.
  • Resolved – A ticket where the user is satisfied with the answer of its query.
  • Closed – A ticket which is complete and cannot be reopened by the user.
  • Spam – A ticket which is irrelevant or contains no message.
 Ticket Status

 Assign Agent

The admin can assign a ticket to any other agent, please click the Agent Edit icon and then select the agent name from the list. The assigned agent can then reply to the ticket.

  • Assign ticket to agent
  • Better ticket management
 Assign Agent

 Replying Tickets

After clicking the View button the admin or an agent can send a reply or view more information about the ticket. The admin or the agent can see the customer name and its email address. The agent can attach any file with the message. Click Reply button to send the message to the customer.

  • View ticket status
  • Upload file attachments
 Replying Tickets

 UVdesk Synchronization

All the tickets are synced from Magento to UVdesk automatically. So, once a customer creates a ticket on store, it will be visible on the UVdesk Dashboard also. To view the tickets on UVdesk, login to your UVdesk account and navigate to Tickets section.

  • Real-time tickets synchronization
  • Manage tickets from UVdesk dashboard
 UVdesk Synchronization

 Magento2 Uvdesk Helpdesk Support -

For any query or issue please create a support ticket here http://webkul.uvdesk.com/

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C
chad Fontaine
Posted On - June 19, 2017
shop767.com/ (Dominica)
UV Desk
Great Solution to provide support for your website visitors. Webkul's Support staff always gets the job done, in a timely manner. Thanks to support agent Rani Priya and her Team, integration was easy.

FAQ

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Cloud

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AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server -
  • 1 GB RAM
  • Interactive Banners
  • 1 Core Processor
  • 30 GB Hard Disk
  • RDS or DB with 1 GB RAM
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation (Paid Service)
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