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      2.1.0
      2.0.x , 2.1.x, 2.2.x, 2.3.x

      UVdesk Free Helpdesk for Magento 2

      Magento 2 UVdesk Helpdesk: UVdeskMagento 2 Free Helpdesk Ticket System integrates the UVdesk system with your Magento store. This module allows registered customers to Create Tickets regarding their queries from Magento 2 Store. Admin or its Assigned agents can manage all the Tickets either from Magento backend or from UVdesk Dashboard.


      If you are looking for Magento 2 Advanced Helpdesk Plugin - Please check Magento 2 Service Desk Extension


       

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      Free Magento 2 Helpdesk: UVdesk – Magento 2 Free Helpdesk Ticket System allows the customers/visitors to Create Support Tickets regarding their queries/inquiry from the UVdesk option available in My Account section to get prompt response from support staff.

      The admin or its assigned agents can manage the tickets either from Magento backend or from UVdesk Dashboard. With the help of UVdesk Connector, all the information about the tickets is automatically synchronized between your Magento store and your UVdesk Dashboard. 

      Every ticket has a unique ticket number assigned to it which helps in Managing them. Information such as Ticket Status, Ticket Priority, Ticket Labels, the number of replies etc can also visible by the Admin and Agents . Having a helpdesk ticket system for any kind of business small or big is very much necessary for providing customer service and support.

      Please Note – To use this extension, you must have UVdesk account. You can create a free UVdesk account here.

      Now you can integrate UVdesk help-desk cloud Support service with your Magento.

      UVdesk Free Helpdesk for Magento 2

        Features of Magento 2 Help Desk Extension-

      • The admin can enable or disable this module from the back-end.
      • This module integrates UVdesk Helpdesk System with Magento Store.
      • Only registered users are allowed to create a ticket from the front-end.
      • Ticket reply to the customer can be sent either from Magento back-end or UVdesk Dashboard.
      • Admin can Assign Ticket to Group, Team, and Agent for delivering promt customer support.
      • Admin can create Workflow to automate the repetitive task.
      • The Filter option can be used to search any specific ticket using various properties.
      • A detailed information about the ticket is displayed using different labels and statuses.
      • The admin and its assigned agents has an option to attach any supported file in its reply message.
      • All the tickets can be managed either from Magento back-end or UVdesk Dashboard.
      • A customer can add collaborators in a ticket thread by entering their email addresses. 

       Magento 2 Customer Support Module Configuration

      After installing the module, the admin has following options are available in the store backend.

      • UVdesk Configuration
      • Set the module status as - Enabled or Disabled
      • Enter the Access Token for Magento 2 & UVdesk synchronization
      • Enter the company domain name created in UVdesk
      • Save Config Button

      Accounts – Set the status Enable or Disable as per your requirement.
      Access Token – Enter the UVdesk Access Token copied from your UVdesk account.
      Company Domain – Enter the Domain Name of your company. For example – abc-support

       Module Configuration

       Customer Ticket Panel on Magento 2 Store

      The customer can create Ticket for any inquiry/query by going to My Account>UVdesk. After login to my account section customer will be able to get their own Ticket Management panel using which they can check out the Ticket reples and can Create new Ticket for any query. All the Tickets and related informations will be recorded in the systematic way which can be used in future.

      • View all tickets
      • View agent name
      • Agents reply on tickets
      • Reply to Ticket
      • Filter and sort the tickets
      • Add collaborator
       UVdesk Tickets Panel

       Create Ticket Option on Magento 2 Customer Panel

      Customer can create Ticket for any query or inquiry along with all the information and attachments. First, select the Ticket Type, Enter the Subject, and Message content to share complete information.

      • Ticket Panel
      • Upload file attachments such as images, documents.
      • Select ticket type option
      • Enter subject for the ticket
      • Message Content
      • Click on Submit
       Create Ticket

       Managing Support Tickets from Magento Backend

      Once a ticket has been created, the admin or an agent can go to store backend and manage the tickets. The admin can now see the overview of the tickets. The admin can use the filter option to find any specific ticket using different values.

      • Ticket Labels
      • Automatic Ticket Status
      • Update ticket agent
      • Delete tickets
      • View ticket information
      • Filter tickets
       Managing Tickets from Magento Backend

       Ticket Status

      All the tickets are automatically divided into various statuses for better management. The status of the ticket is kept on changing depending on the ticket event.

      • Open – A new ticket which has arrived and not been assigned to anyone.
      • Pending – A new ticket which has been assigned to someone and reply is pending.
      • Answered – A ticket whose query has been answered and waiting for the user’s reply.
      • Resolved – A ticket where the user is satisfied with the answer of its query.
      • Closed – A ticket which is complete and cannot be reopened by the user.
      • Spam – A ticket which is irrelevant or contains no message.
       Ticket Status

       Ticket Assignments

      The Merchant/admin can assign a ticket to any other agent for providing quick reply to the customer, please click the Agent Edit icon and then select the agent name from the list. The assigned agent can then reply to the ticket.

      • Assign ticket to agent
      • Agent can reply to Ticket
      • Better ticket management

      Admin can create Ticket Type Ticket Type for the separation of query.

      Admin can add Agent Agent for the better handling of customer query.

       Assign Agent

       Replying Tickets

      After clicking the View button the admin or an agent can send a reply or view more information about the ticket. The admin or the agent can see the customer name and its email address. The agent can attach any file with the message. Click Reply button to send the message to the customer.

      • Ticket List
      • Ticket ID
      • Ticket Subject
      • Ticket Created On
      • View ticket status
      • Upload file attachments
       Replying Tickets

       UVdesk Synchronization

      All the tickets are synced from Magento to UVdesk automatically. So, once a customer creates a ticket on store, it will be visible on the UVdesk Dashboard also. To view the tickets on UVdesk, login to your UVdesk account and navigate to Tickets section.

      • Manage tickets from UVdesk dashboard
      • Real-time tickets synchronization
      • Asset Visibility to get brief details on Ticket List
      • Perform bulk action
      • Quick Filter View to for fast results
      • Ticket Assignments and replies can be done from UVdesk Dashboard
       UVdesk Synchronization

       Magento2 Uvdesk Helpdesk Support

      For any query or issue please create a support ticket here http://webkul.uvdesk.com/

      ;
      Rating 5.0
      based on 7 reviews

      Recent Reviews

      Write a review

      Helps to do the job faster and better for customer

      Posted On - November 9, 2019

      Great plugin to help us support our customers faster which is what they ultimately want. We found it easy to implement and use, so I would definitely recommend it.

      Very helpful module.

      Posted On - November 8, 2019

      this is a very helpful module. also they have a good support team and fast response. our complaints are quickly responded and resolved.

      A good way to integrate customers to the website

      Posted On - April 16, 2019

      It does what the intended to do, the best way to give full support service straight from my website.

      Thanks it is awesome

      Posted On - March 29, 2019

      we used Uvdesk help desk in our website and it is very great and cover all our requirement
      Thanks Uvdesk Team

      It is awesome

      Posted On - May 4, 2018

      It very very helpful extension for magento2, and very good support and help each and every time, It is awesome

      Load more reviews

       Frequently Asked Questions

       How To Fetch Magento 2 Order Details On Ticket?
      UVdesk provides Magento 2 Order Fetch App using which Merchant can fetch all the order related details on the ticket to escape from fake queries. This integration will save the time of your support staff for the deserving customer.
       
       How to Enable customer login through Magento 2 Single Sign-On App?
      With Magento 2 SSO App your customers won't have to deal with the overhead of going through the entire registration process and can simply log in to your support portal through their existing account on your Online Store.
       
       How Can I Put Help Desk Form In Magento 2 Website?
      Create the From using UVdesk Form Builder App and then paste the Form’s embed code into your website’s HTML. Coming all the queries or inquiries with that Form will be converted into the UVdesk Ticket which will be visible on Magento 2 Ticket Dashboard and in UVdesk Ticket View also.
       
       Can agent view the Magento customer and order information in UV-desk Portal?
      Yes, the Magento customer information and the order information will be displayed in UV-desk Portal.
       
       Can the customer attach a file while creating a ticket?
      Yes, the customer can attach the files while creating a ticket.
       
       How To Create Ticket Type For Magento 2 Help Desk?
      Merchant needs to Add/Create Ticket Type Ticket Type in UVdesk backend and it will reflect on Magento 2  Help Desk when customer will Create Ticket. This will help Merchant in automating the Actions using Workflow.
       
       How To Create Group, Team, Agent And Their Privileges For Magento 2 Help Desk?
      For the better Ticket Management Merchant needs to manage User Section to create Group, Team, Agents and set their Privileges based on their requirement to provide fast Customer Support.

      Move to Cloud Today

      AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

      GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

      In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

      Default Configuration Details of Server

      • 1 GB RAM
      • 1 Core Processor
      • 30 GB Hard Disk
      • DB with 1 GB RAM and 1 Core Processor

      * Server Configuration may vary as per application requirements.

      Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

      Get Started with Cloud

      Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

      Request Customization

      • + Features
      • - Bugs
      Version 2.1.0
      • +compatible with Magento ver 2.3.*
      Version 2.0.5
      • -Fixed minor issues.
      Version 2.0.4
      • +Implement the UvDesk credential validation in the configuration at the time of saving it.
      • -Remove the column "Priority" and "Reply" from frontend ticket table as it is of no use.
      • -Fixed issues.
      Version 2.0.3
      • -Fixed minor issues
      Version 2.0.2
      • +Compatible with Magento ver 2.2.x.
      • +Customer can assign collaborator to its ticket.
      • +Add logger for log the error.
      Version 2.0.1
      • +Admin can enable or disable the module from backend
      • +Admin can change the assigned agent from a ticket
      • +Admin can delete the ticket from backend
      • +Customer can attach a file during creation of ticket
      Version 2.0.0
      • Initial Release