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INR - Indian Rupee

USD - US Dollar

 

USD

 

INR - Indian Rupee

USD - US Dollar

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Magento 2 HelpDesk

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Magento 2 HelpDesk: Customer service is an integral part of any business. Magento 2 HelpDesk module provides a comprehensive customer support ticketing system for your store. After logging into the store, a customer can easily create a ticket from the My Account and interact with the helpdesk agents. Magento 2 Helpdesk module is highly scalable, it can handle an unlimited number of tickets, assign agents, create different groups & roles, manage SLA policies, ticket rules, define business hours, create events and triggers.

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Description

Details

Magento 2 HelpDesk: Customer service is an integral part of any business. Magento 2 HelpDesk module provides a comprehensive customer support ticketing system for your store. After logging into the store, a customer can easily create a ticket from the My Account and interact with the helpdesk agents. Magento 2 Helpdesk module is highly scalable, it can handle an unlimited number of tickets, assign agents, create different groups & roles, manage SLA policies, ticket rules, define business hours, create events and triggers.

Features -

  • Admin to create customize ticket status, priority, type and custom field.
  • Multiple tickets can be merged into one from the back-end.
  • Split thread as a new ticket.
  • Admin can create a customer, organization and can also manage tickets based on the organization level.
  • Admin can create an agent and can set agent level according to their expertise and knowledge.
  • Various agents can be added to the group created by the admin for better management of tickets.
  • Create roles for agents by selecting specific tasks and functions they can execute.
  • Business hours and holidays based on SLA’s can be set by the admin.
  • Create preset-responses for the tickets with custom actions and variables.
  • Support center section can be set up for providing answers to frequently asked questions.
  • Email integration for tickets can be done for fetching queries received by emails.
  • SLA policies can be set for managing respond & resolve time, assign agents, ticket priorities, and set up automatic escalation rules to notify specific agents about SLA violations.
  • Using events, the admin can add triggers for tickets for executing specified actions based on predefined conditions.
  • Admin can add a custom attribute in tickets for getting more information from the customers.
  • A complete and flexible Access Control List (ACL) system which specifies granted access and operations.
  • Ticket lock feature is there to indicate if one or more agents are managing the ticket.

 Support -

For any issue related to this module, please create a support ticket here at - https://webkul.uvdesk.com/en/customer/create-ticket/ or send an email to support@webkul.com

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Cloud

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AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.
In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.
Default Configuration Details of Server -
  • 1 GB RAM
  • Interactive Banners
  • 1 Core Processor
  • 30 GB Hard Disk
  • RDS or DB with 1 GB RAM
Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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Customization

Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation (Paid Service)
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