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      3.1.1.2
      2.0.x.x, 2.1.x.x, 2.2.x.x, 2.3.x.x, 3.x.x.x

      Opencart HelpDesk

      Opencart HelpDesk: Opencart support extension module is a next generation support ticket management system which allows tons of modern ticket system features including email piping , service level agreement (SLA) , Event Triggers and many more features . This helpdesk system is not a SAAS based service that means you dont need to pay every month / years

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      • Description
      • Reviews
      • FAQ
      • Customers ()
      • Specifications
      • Cloud Hosting
      • Customization
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      Opencart HelpDesk Opencart support extension module is a next-generation support ticket management system which allows tons of modern ticket system features including email piping , service level agreement (SLA) , Event Triggers and many more features. This help-desk system is not a SAAS based service that means you don’t need to pay every month / years

      Highlighted Features

       Supported templates

      It works with multiple templates, including responsive themes.

       Open Source

      It is open source and can easily be customized.

       Merging tickets

      Through Opencart Help Desk System, it becomes easy to merge tickets and split thread as a new ticket.

       Creating Multiple agents

      The admin can create multiple agents and agent levels.

      Opencart Help-desk Features

      • Working with All the Templates ( Including Responsive Themes) and source code is Open so can be easily customised.
      • Allow admin to create ticket status, ticket priority, ticket types, ticket custom field.
      • Allow admin to create customers.
      • Allow admin to create an organization and manage tickets based on Organization level.
      • Allow admin to create multiple Agents and agent level.
      • Admin can create unlimited agent group.
      • Allow admin to create roles.
      • Admin can define business hours and holidays based on SLA's.
      • Allow admin to prepare responses with action.
      • Allow admin to create support center category.
      • Email tickets fetch support.
      • Reply by email.
      • Admin can create Service level agreements (SLA).
      • Complete Agents management system.
      • Event Triggers support found.
      • Ticket merge and split support found.
      • Custom fields support for tickets.
      • Complete and flexible ACL system.
      • Ticket Lock feature support.

      Email piping

      Email piping Webkul helpdesk system is one and only helpdesk system in the world provides email piping feature that means your support staff / agent can reply directly from ticket system they don't need to login in to inbox and reply from their .

      • Ticket creation based on new email arrival.
      • Supported with IMAP, POP3 and SMTP.
      • SSL/TSL encryption.
      • Works with all the mail services from Gmail to Yahoo to Zoho.
      • Email read and reply directly from helpdesk system.
      • Supported by all media types
      • All headers / Mime Type supported
      • Email fetch in to helpdesk system

      Roles and ACL system

      Roles and ACL system - Roles and ACL system are the backbone of any scalable helpdesk system, webkul support system work out of the box in ACL system . Store admin can create as many roles he/she wants to.

      • Multiple roles creation
      • multiple access level for the agents
      • Various permission level e.g - ticket assignment , ticket creation / update / delete

      SLA - Service level Agreement

      Service level agreement is another important aspect of any serious helpdesk system , WebKul support system add more features on it not just the static priorities flags

      • Custom priorities flags e.g (high , urgent , normal)
      • Time period Assignment for every flag .
      • Assistant agent assigned automatically in case ticket is open or not solved within time period
      • Different SLA policies

      Support Center

      As per many surveys and reports , customers / users does not create new tickets if they find the issues solved in previous reply or in most asked questions

      • Multiple Support Center creation.
      • Support Center assignment based on department.
      • Easy search for Support Center.
      helpdesk

      Business hours and holidays

      Business hours and holidays management within the support system is hard to manage as your customer may exist in various country and geolocation and time-zone . HelpDesk system manage that part beautifully .

      • Admin can set business hours
      • Admin can add holidays based on their country and location
      • Multiple set of business hours

      Custom Fields

      As helpdesk is needed on various range of industries from vertical to horizontal webkul helpdesk extension provides options for custom fields using this feature store owners can create support form with multiple and different fields as needed .

      • Unlimited fields supported
      • field validation supported
      • All HTML input type support found

      Event triggers

      Event triggers are kind of observers in standard design patterns like to trigger some event when one action has been fired or acted . Helpdesk system is super smart to understand that part and we have added this features .

      • various event triggers for the events
      • admin can set the triggers before or after the event
      • super useful and well integrated with helpdesk SLA system

      Opencart HelpDesk Support -

      For any query or issue, please create a support ticket here http://webkul.uvdesk.com

      Rating 5.0
      based on 3 reviews

      Recent Reviews

      Write a review

      support team is very kind

      Posted On - November 2, 2016

      the people on the support team is very kind and helpful. ıt depends on every peny on this module. hope they don't lose this skill. thanks.

      very good support services

      Posted On - November 2, 2016

      Nice application ...
      very good support services.
      Thank you. I would recommend.

      Excellent extension with amazing support

      Posted On - December 19, 2015

      Excellent extension with amazing support. Many features! Highly recommended.

       Frequently Asked Questions

       What are the significant features of Opencart Help Desk System?
      Some of the significant features of Opencart HelpDesk System includes email piping, service level agreement (SLA), Event Triggers.
       
       Is Opencart HelpDesk System SaaS-based?
      No, the Opencart HelpDesk System is not SaaS-based which means the user need not pay every month or year.
       
       Does Opencart HelpDesk System allow merging tickets?
      Yes, Opencart HelpDesk System allows merging tickets.
       
       Is the admin allowed to create SLA’s(Service Level Agreements)?
      Yes, the admin is allowed to create the SLA or the Service Level Agreements. The admin can define the business hours and holidays based on the SLA’s.
       
       What benefits does the Opencart Help Desk System provide?
      It is an enhanced way to provide high-quality support to our valuable customers.

      Move to Cloud Today

      AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

      GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

      In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

      Default Configuration Details of Server

      • 1 GB RAM
      • 1 Core Processor
      • 30 GB Hard Disk
      • DB with 1 GB RAM and 1 Core Processor

      * Server Configuration may vary as per application requirements.

      Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

      Get Started with Cloud

      Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

      Request Customization

      • + Features
      • * Bugs
      Version 3.1.1.2
      • * Fixed the undefined index error in ticket responses.
      Version 3.1.1.1
      • * Fixed the Ticket Custom Field validation issue.
      Version 3.1.1.0
      • + OCMOD file was placed in the system folder.
      • + Action was added to show selected file's names to upload on the ticket form
      • * Resolved languages issue in the connect email
      • * Edit Button icon was corrected in the ticket list
      Version 3.1.0.4
      • * Group is not deleted issues was resolve in OC_3.x
      Version 3.1.0.3
      • + Journal 3 theme_patch.
      Version 3.0.0.3
      • * Resolved input accepting negative numbers and special characters in module option.
      Version 3.0.0.2
      • * Resolved git issue no 66 in all the versions
      Version 3.0.0.1
      • * Minor issue resolved in agent group delete
      • * Bug resolved in fetched email time
      Version 3.0.0.0
      • + Updated for Opencart version 3.0.0.0
      Version 2.1.0.0
      • + Admin can also generate tickets for customers.
      • + Tickets_create File added into admin/view/template/ticketsystem/tickets_create file
      • + Create() and getCreate() Functions added into admin/controller/ticketsystem/tickets.php file
      • + GetAllCustomers() Function added into admin/model/ticketsystem/customers.php file
      • + GetCustomerByOCEmailId() Function added into admin/model/ticketsystem/customers.php file
      Version 2.0.0.0
      • Initial Release